Business Solutions
SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
avatar

LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Lacey does a great job.
Lacey helped me get scheduled quickly and then made sure the work was done properly.
Gabrielle R. from Oxmoor Hyundai responded on 04/04/2022 05:22 AM

Hi Matt,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
LH
gravatar
Linda H.
Louisville, KY
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Lacey is great
Lacey is so warm and helpful!
Gabrielle R. from Oxmoor Hyundai responded on 03/31/2022 05:02 AM

Hi Linda,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
RO
gravatar
Robert O.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
Excellent
Gabrielle R. from Oxmoor Hyundai responded on 03/07/2022 07:54 AM

Hi Robert,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Shepherdsville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always great service
Consistently good experience. 10/10 recommend.
Gabrielle R. from Oxmoor Hyundai responded on 03/04/2022 05:54 AM

Hi,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Replaced my starter
I had an intermittent starter problem and Oxmoor Hyundai replaced the starter and problems are solved.
Gabrielle R. from Oxmoor Hyundai responded on 03/01/2022 12:26 PM

Hi Matt,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
AJ
gravatar
Angela J.
Louisville, KY
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oxmoor Hyundai maintenance
I am glad to be a part of the Oxmoor Hyundai family. They’re always welcoming and very professional, especially Lacey Barbowski. She has gone above and beyond her role in making sure I’ve been completely satisfied with my maintenance services.
Gabrielle R. from Oxmoor Hyundai responded on 03/01/2022 05:02 AM

Hi Angela,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Employees worked with
avatar
LACEY BOBOWSKI
RM
gravatar
Rita M.
Louisville, KY
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I like having my cars service there. I brought my car from there and I got great service evert time. and will buy another car there too.
I am looking at a genies suv and when i decide to get one i will be getting it from Oxmoor .
Gabrielle R. from Oxmoor Hyundai responded on 02/22/2022 12:08 PM

Hi Rita,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we cant wait to see you again for the purchase of your new Genesis. Thank you

Employees worked with
avatar
LACEY BOBOWSKI
DR
gravatar
Daniel R.
Louisville, KY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
oil change and tires balanced and rotated
My point person has been Lacey. She is the best of the best and will ALWAYS make sure you have the best visit possible. Thanks Lacey - you are the best.
Gabrielle R. from Oxmoor Hyundai responded on 02/22/2022 06:17 AM

Hi Daniel,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Overall good service experience as usual
Oxmoor Hyundai has consistently provided good quality service each time. I will continue to choose them for future service based my previous experiences.
Gabrielle R. from Oxmoor Hyundai responded on 02/11/2022 05:18 AM

Thank you so much for the positive review and five-star rating!  We really appreciate the opportunity to service your vehicle needs.

Best Regards,

Gabrielle

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Mount Washington, KY
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Greasy hand prints
I've taken car here a couple times. Once for an oil change and another for warranty work. Both times I had greasy hand prints on or in my car upon return. The last time I was there was for warranty work. This time they left the cover that says turbo off my engine laying in the passenger floorboard.
Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:30 AM

Brian,

I apologize for this experience as it clearly falls short of our expectations.  One of our management team will be reaching out to you.  If you have further details you would like to share, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorautogroup.com

Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:32 AM

I apologize for this experience as it falls short of our expcectations.  If you would like to provide me with more details and/or would like to be contacted by our management team, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorauatogroup.com

Employees worked with
avatar
LACEY BOBOWSKI
DP
gravatar
Donald P.
Louisville, KY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Always receive status reports during the repair process along with excellent customer service.
Gabrielle R. from Oxmoor Hyundai responded on 02/04/2022 04:05 AM

Hi Donald,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2022
Service Type: Repair
5
Category: Service
Couldn’t get appointment for 6 weeks.
My car was under warranty and was stalling while in traffic and then was difficult to restart. The service is always good at this facility but not getting an appointment for 6 weeks was not acceptable.
Gabrielle R. from Oxmoor Hyundai responded on 02/03/2022 06:52 AM

Matt, 
We apologize that it took so long for you to get an appointment for your vehicle. We are aware of the longer wait times are are trying our best to get our clients in as fast as possible. Again we apologize for the extended wait times and we appreciate your patience and understanding. 

Employees worked with
avatar
LACEY BOBOWSKI
NB
gravatar
Nancy B.
Louisville, KY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service Dept
Excellent customer service from the service staff, especially Lacey! She is always helpful and understanding. It is imperative to deliver quality service and Lacey has done that for me with each interaction we have had with my car’s service! I feel like I can trust her with the recommendations that the service dept says that I need which is of utmost importance, especially in the car dept.
Gabrielle R. from Oxmoor Hyundai responded on 02/01/2022 05:21 AM

Hi Nancy,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall service
Very satisfied with overall service. Took a while to get an appointment.
Gabrielle R. from Oxmoor Hyundai responded on 01/27/2022 05:43 AM

Hi Keith,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
KD
gravatar
Kamala D.
Frankfort, KY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Review
Excellent service
Gabrielle R. from Oxmoor Hyundai responded on 01/25/2022 05:06 AM

Hi Kamala, 
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Goshen, KY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service Department
I have had my Santa Fe since 2017 and during that time I have had it in for regular maintenance and service. In every instance the service staff has been polite, communicative and efficient. I feel comfortable with what they tell me and have a level of trust in their service staff that I haven’t found with other service departments.
Gabrielle R. from Oxmoor Hyundai responded on 01/24/2022 10:45 AM

Hi Richard, 
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Oil change/ recall
I went into Oxmoor Hyundai for a recall and oil change.
Everything went great but was disappointed that I didn't get a reminder sticker from next oil change.
I received a personal phone call from Lacey, which she offered to mail me a sticker.
I really appreciate the great customer service!
Thank you Lacey!
Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Oil change/ recall
I went into Oxmoor Hyundai for a recall and oil change.
Everything went great but was disappointed that I didn't get a reminder sticker from next oil change.
I received a personal phone call from Lacey, which she offered to mail me a sticker.
I really appreciate the great customer service!
Thank you Lacey!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Repair
8
Category: Service
Oil change/recall
Everything seemed to be handled well.
Service staff is not on same level as other dealerships, that I have purchased at
Gabrielle R. from Oxmoor Hyundai responded on 01/24/2022 05:42 AM

Hi, 
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
MG
gravatar
Marbeth G.
Louisville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I was most pleased with my service at Oxmoor Hyundai
Lacey greeted me with a smile. She answered my questions and kept me informed. I appreciate her knowledge. My thanks to her and the technicians.
Marbeth Gibson
Gabrielle R. from Oxmoor Hyundai responded on 01/19/2022 07:42 AM

Hi Marbeth, 
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.