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SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
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LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

Verified Customer
Crestwood, KY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customer Verified Customer
Category: Service
rescore
Had to rescore my first rating. Received a phone call from Lacy, service employee, and she did everything to solve my issue instantly! Good service, good people, great business!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Maintenance
Category: Service
2 hour oil change
Love Hyundai but they need to step up the service technicians! took 2 hours for a complimentary oil change.
Recommended
LACEY L B. from Oxmoor Hyundai responded on 05/07/2021 12:13 PM

Hey Mathew! Thank you for taking my call again, I'm happy I could talk to you about the issues you had and work to get these fixed for your next visit. 

I look forward to the chance to make it right for you!

Lacey Bobowski 
Service Advisor
Oxmoor Hyundai

Employees worked with
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LACEY BOBOWSKI
SB
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Sharon B.
Louisville, KY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Santa Fe Sport
Everyone is always very friendly & helpful!!
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 05/07/2021 07:52 AM

Sharon,

We really appreciate the opportunity to handle your service needs.  Thank you so very much for your five-star rating!

Best Regards,

Kenny Alward
kalward@oxmoorautogroup.com

Employees worked with
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LACEY BOBOWSKI
JW
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Jaimie W.
Louisville, KY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My service advisor Lacey is awesome!
It’s so great to be able to pull into the service drive and see a familiar face greeting you with a smile. Lacey is very patient with me and all of questions, answering my inquiries in a very patient and thorough manner. She knows that my profession requires me to be mobile at a moments notice and always ensures that I will be out in a timely manner.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 04/23/2021 06:22 AM

Jaimie,

Thank you very much for the great comments about Hailey and our team!  Please do not hesitate to contact us any time we can be of service to you.

Thanks again!

Kenny Alward
kalward@oxmoorautogroup.com

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
The service advisors are so helpful. They keep on top of what you need, and what is being done. It is so nice to drop off a car at a dealership and be treated so well.
Recommended
KATIE H. from Oxmoor Hyundai responded on 04/11/2021 09:05 AM

Thank you for your review!

Employees worked with
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LACEY BOBOWSKI
GC
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Gloria C.
Louisville, KY
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Their wonderful employees
The service advisor Lacey Bobowsky is truly the best service advisor that I have ever had. And I have owned a Chevy, Fords and Pontiac vehicles. She went into detail about a recall issue that I had with my Hyundai. She told what the mechanic would look for to see if that issue exists. She gave me a time when the vehicle would be ready. And she was right about everything thing. She smiled the whole time. And just seemed to enjoy working with people. I truly appreciate her. And I love my Hyundai.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 04/05/2021 05:50 AM

Hi Gloria,
  Thank you for taking the time to share your experience through this survey. We are so pleased to hear of the wonderful experience Lacy was able to provide you. We thank you for your business and we look forward to seeing you at your next service appointment. 

 

Employees worked with
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LACEY BOBOWSKI
SK
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Sue K.
Louisville, KY
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good care of car
Good service. Good people.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 03/22/2021 05:58 AM

Hi Sue, 
   Thank you for taking the time to share your experience through this survey. We thank you for your business and we look forward to seeing you at your next service appointment. 

Employees worked with
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LACEY BOBOWSKI
AS
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Allison S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff members
I had my vehicle towed in and by the next morning my service advisor was already calling to get everything set up. All was done in a decent time frame and the communication was perfect she responded well to my voicemails and was very helpful.
Recommended
KATIE H. from Oxmoor Hyundai responded on 03/08/2021 06:40 AM

Allison, thank you so much for your five star review and feedback! 

Employees worked with
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LACEY BOBOWSKI
CY
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Christine Y.
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021
Service Type: Maintenance
Category: Service
Manager kudos
The service manager Lacey is the best one I have ever experienced at Hyundai. During a hours long service for routine maintenance plus brakes, filter change, and wiper blade replacement, she kept me apprised of every key moment. She also was good at selling me three parts I had not intended when I scheduled. Her fine customer relations skills helped soften a delay in getting the proper rotator.
Recommended
JEREMY M. from Oxmoor Hyundai responded on 01/13/2021 02:55 PM

Thank you for taking to time to fill out your review of our service department to let us know how we are performing. We appreciate your business very much and look forward to servicing your vehicle needs in the future.

Thanks,
Jeremy Moody

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees don’t wear masks.
If you are concerned about your health at all during the COVID-19 pandemic, do not go here. Two employees were unmasked for the entire time my vehicle was serviced. One of them kept hanging out inside, unmasked, by the customer waiting area no less.
Not Recommended
JEREMY M. from Oxmoor Hyundai responded on 01/13/2021 10:57 AM

Thank you taking your time out to let us know how we are performing. I do apologize for your experience with employees that were not following proper protocol with wearing a mask. I spoke with Lacey in regards to your conversation to determine the employees involved & have addressed the individuals involved. Again, I do apologize for your experience and look forward to servicing your vehicle needs in the future.

Thanks,
Jeremy Moody
 

Employees worked with
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LACEY BOBOWSKI
SR
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Stephanie R.
Louisville, KY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Warm, welcome staff
My experience @ Oxmoor Hyundai was great. The staff was friendly & very welcoming. I was in & out in a timely manner.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 01/12/2021 05:47 AM

Hello Stephanie, 
  Thank you for taking the time to share your experience through this survey. We are happy to hear that Lacey was able to assist you with scheduling your oil change and tire rotation. Thank you for your business and we look forward to seeing you at your next service appointment. 

Employees worked with
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LACEY BOBOWSKI
DS
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David S.
Sellersburg, IN
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Lacey was a fantastic service advisor, followed up after service, and kept me up to date during the appointment.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 12/22/2020 05:15 AM

Hi David, 
   I am very pleased to hear the Lacey was able to provide you with great customer service throughout your time with us. Thank you for taking the time to share your experience and we look forward to seeing you next time! Happy Holidays!! 

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customer Verified Customer
Category: Service
A great place to take your automobile.
I was completely satisfied with the service and some extra benefits added that were added. The car was finished in the timeframe they gave. I feel good about taking my car to the dealership where I purchased the auto.
Recommended
Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customer Verified Customer
Category: Service
A great place to take your automobile.
I was completely satisfied with the service and some extra benefits added that were added. The car was finished in the timeframe they gave. I feel good about taking my car to the dealership where I purchased the auto.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2020
Service Type: Maintenance
Category: Service
They're able to do regular service work like an oil change or diagnose and fix complicated problems.
I had a regular oil change and they treated me fairly.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 12/01/2020 06:22 AM

Hi Karen, 
  I am so glad to hear that our staff was able to assist you with your vehicle's oil change and changing out your damaged wiper blades. I see that you rated us with only a 1 star, is there anything I can do to improve your experience with us? Please feel free to contact me at your earliest convenience. Thank you, 

 Gabrielle Robertson 
Social Spokesperson
grobertson@oxmoorautogroup.com
502-614-6141

Employees worked with
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LACEY BOBOWSKI
JW
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Jaimie W.
Louisville, KY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you!
I appreciate the timely return of my vehicle after my service appointment
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/22/2020 09:13 AM

Hi Jaimie, 
   Thank you so much for taking the time to fill out this survey! We look forward to seeing you next time! 

Employees worked with
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LACEY BOBOWSKI
RH
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Robert H.
Louisville, KY
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent recall service
Everything was exceptional from the 1st letter received from Hyundai to the follow up that the part was in, to the scheduling of the appointment to do the work. Have always been pleased with the service of Oxmoor Hyundai since we purchased the Accent Hatchback in 2011. No on but your service department has ever touched her.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/22/2020 04:40 AM

Hello Mr. Hastings, 
   I am very happy to hear of the wonderful service you have received on your Hyundai Accent! Thank you for allowing us to assist you and we look forward to seeing you next time! 

Employees worked with
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LACEY BOBOWSKI
TW
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Teresa W.
Smithfield, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Everything was great. Staff was awesome. One thing that could improve is the wait time. I was there almost an hour and a half for an oil change. Other than that it was an awesome experience
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/21/2020 04:35 AM

Hi Teresa, I am sorry to hear of your long wait time. We are working very hard to improve our processes to ensure the shortest waiting times. We appreciate your business and we look forward to seeing you at your next appointment. 

Employees worked with
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LACEY BOBOWSKI
VT
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Valeria T.
Louisville, KY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tucson repair
My recent experience was wonderful. I worked with young lady by the name of Lacey. she knew exactly what I was referring to when I explained the issue I was having with my Tucson.
She took care of the visit and got my car fixed and returned to me with such ease and professionalism.
Lacey Rocks ??
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/20/2020 06:19 AM

Hi Valeria, 
  I am so glad to hear Lacey was able to assist you with your vehicle needs. We appreciate you taking the time to fill out this survey, and we look forward to seeing you next time! Thank you 

Employees worked with
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LACEY BOBOWSKI
NJ
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Nicole J.
Louisville, KY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service & employee’s
The employees go above & beyond for the costumers, each department try to keep every customer in & out with the quickest service
Not Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/19/2020 05:19 AM

Hello Nicole, 
  We appreciate you taking the time to fill out this survey! We are glad to hear of the great service you received. We look forward to seeing you again. 

Employees worked with
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LACEY BOBOWSKI
BH
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Barbara H.
Louisville, KY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customer Verified Customer
Category: Service
Patience
They really took the time out to make sure that I would with the car that I wanted...and I love my car!
Recommended
Employees worked with
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LACEY BOBOWSKI
SB
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Sharon B.
Louisville, KY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept
Very professional and waiting area very clean & comfortable.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/12/2020 11:03 AM

Hi Sharon! Thank you so much for taking the time to fill out this survey! We are happy to hear of your great experience! Thank you 

Employees worked with
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LACEY BOBOWSKI
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