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SureCritic / Hyundai Dealer / Northwest Hyundai / LUIS MACHADO
LM

LUIS MACHADO

Northwest Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(28 reviews)
73

Reviews of LUIS MACHADO

MC
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Margaret C.
Houston, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Satisfied
We have always had our Sonata serviced at Northwest Hyundai.
George/A S., Service Manager from Northwest Hyundai responded on 01/24/2022 07:41 AM

Margaret,

Thank you very much for your feedback and your for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
RM
ROLANDO MUNOZ
JB
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Jose B.
Houston, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Manager cares!
George Sanchez took care of my issues and provided an excellent customer service! Thank you
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2022
Service Type: Repair
0
Category: Service
Needs improvement!
Make sure to get explanation on pricing ( labor hours and parts) before authorizing them to work on your vehicle as well as communication when is ready!
George/A S., Service Manager from Northwest Hyundai responded on 01/20/2022 10:00 AM

Jose, 

Good morning, I'm so sorry that you had to go through this, let me look into this for and I will be contacting you shortly, once again thank you for choosing Northwest Hyundai to service your vehicle.

George A. Sanchez Northwest Hyundai Service Director Ph. 281-664-6223 g.sanchez@northwesthyundai.com Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
CM
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Cyrus M.
Katy, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Cyrus Makvandi
Great customer service team led by a great service manager
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022 07:26 AM

Cyrus, 

Thank you so much for your feedback and for being part of the Northwest Hyundai family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
BB
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Brian B.
Cypress, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Recall Service
This service call was to take care of a recall issue regarding programming. I referred to it as needing to change out the blinker fluid to correct a turn signal issue. The car was accepted on time, and was worked on for the time I was told. The issue was taken care of well and I left a happy camper.
George/A S., Service Manager from Northwest Hyundai responded on 01/03/2022 06:58 AM

Brain, 

Thank you very much for your feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
FM
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Fernando M.
Tomball, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good communication and prompt service
Due to supply chain issues, the part took a few weeks to come in. Luis did a good job keeping us informed. As soon as the part arrived, he scheduled service. Work was done promptly.
George/A S., Service Manager from Northwest Hyundai responded on 01/03/2022 05:55 AM

Fernando,

Thank very much for your feedback and for choosing Northwest Hyundai.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
JS
JOHN SPARKS
Verified Customer
Houston, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Cambio de aceite
Excelente personal muy atentos con el servicio
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
KS
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Kelly S.
Cypress, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great work and friendly customer service
Took vehicle in for an oil change and recalls to be preformed. Took longer than expected but great work and friendly customer service.
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 12:44 PM

Kelly, 

Thank very much for your feedback, and I do apologize that your service took all day.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
CS
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Crystal S.
Katy, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Fairly smooth maintenance experience overall
Having scheduled a routine oil change and recall assessment, the expected wait time was at least a couple of hours. It was surprising to learn how long the visit had actually taken when an update arrived about additional recalls being assessed and acted upon. The overall effort was appreciated even if the confinement to the waiting area was lengthier … the service staff were also very thorough with explanations and other details, after-the-fact.
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 12:42 PM

Crystal, 

Thank you very much for feedback, and I do apologize about the wait, I will speak to your service advisor to make sure they update their customers a little more.  If I can do anything please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
Verified Customer
Humble, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
A
Nice employees and quality service
George/A S., Service Manager from Northwest Hyundai responded on 12/27/2021 06:03 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
Verified Customer
Houston, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Cambio de aceite
Excelente personal muy atentos con el servicio
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2021
Service Type: Maintenance
8
Category: Service
Mantenimiento
Debería haber una app para revisar cada uno de los puntos que se les hizo manteniendo y deberían lavar los autos al devolver los
George/A S., Service Manager from Northwest Hyundai responded on 12/07/2021 08:37 AM

I'm so sorry, but we're in the middle switching systems and we will soon have that feature were you can choose what services you want to do or not do.  If I can do anything for you please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
Verified Customer
Canyon Lake, TX
2021 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Love Hyundai but disappointed with this location
I called to schedule an appointment about a week ahead. I stated I had a new vehicle, I had been to this location before with my previous Hyundai but moved. Unfortunately the service was not as excellent as I remembered. My vehicle maintenance gets inputted and updated in blue link. They asked me what needed to be done, I stated, "definitely an oil change but likely more as my miles are getting higher". They asked for my phone number and email and scheduled my appt. Upon arrival I was informed it was just an oil change I needed. The oil change took roughly 75 min. No one updated me. I got the text it was being worked on but no update after that. I had to go check the status of the vehicle after an hour . It was ready. Only an oil change was performed, which 75 min seems extreme for an oil change. They did however also give me a quick exterior wash which I'll account for 10-15 min max. 250 miles on the road and my vehicle notifies me "service is due". I access my bluelink and it tells me I need an oil change and tire rotation. The notification concerned me because I was worried my vehicle might be leaking oil therefore triggering the notification. I could not get service during a holiday week out of state. I was frustrated. I've had to have my vehicle serviced in other states as well and the other locations despite being out of state knew exactly what my vehicle needed and performed all tasks in 40 minutes. Plus they updated the information into blue link. They even followed up on my service. I didn't get either from this location. I used to love this dealership and was sad to move away from it, but they aren't the same anymore. Now I need to schedule another appt, almost two weeks later.
George/A S., Service Manager from Northwest Hyundai responded on 12/07/2021 08:51 AM

I'm sorry to hear about you last visit here with us, and that your maintenance reminder on blue link, because that is a step we take.  If you had to pay for another oil change, please let me know, because you shouldn't have to pay for another oil change.  If I can do anything for you please feel free to contact me.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
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