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SureCritic / Hyundai Dealer / Northwest Hyundai / LUIS MACHADO
LM

LUIS MACHADO

Northwest Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(28 reviews)
73

Reviews of LUIS MACHADO

SW
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Scott W.
Houston, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service, dated facility
The team at Northwest Hyundai are great but the facility is extremely dated. Compared to newer Hyundai dealerships I’ve been to in California and Florida, this one is embarrassing.
George/A S., Service Manager from Northwest Hyundai responded on 02/18/2022 05:42 PM

Scott, 

Thank you so much for your feedback, we appreciate your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223 g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SW
SHAWN WICHER
SM
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Sondra M.
Cypress, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
fixed my problems
were very nice and respectful and did a good repair
George/A S., Service Manager from Northwest Hyundai responded on 02/10/2022 10:39 AM

Sondra, 

Thank you so much for your business and I'm glad to that you had a great experience with our service department.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
GG
GILBERT GOMEZ
PG
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Patrick G.
Houston, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Oil Change
Easy and prompt.
George/A S., Service Manager from Northwest Hyundai responded on 01/26/2022 01:47 PM

Patrick, 

Thank you very much for you feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
JB
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Jose B.
Houston, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Manager cares!
George Sanchez took care of my issues and provided an excellent customer service! Thank you
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
MC
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Margaret C.
Houston, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Satisfied
We have always had our Sonata serviced at Northwest Hyundai.
George/A S., Service Manager from Northwest Hyundai responded on 01/24/2022 07:41 AM

Margaret,

Thank you very much for your feedback and your for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
RM
ROLANDO MUNOZ
CM
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Cyrus M.
Katy, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Cyrus Makvandi
Great customer service team led by a great service manager
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022 07:26 AM

Cyrus, 

Thank you so much for your feedback and for being part of the Northwest Hyundai family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
BB
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Brian B.
Cypress, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Recall Service
This service call was to take care of a recall issue regarding programming. I referred to it as needing to change out the blinker fluid to correct a turn signal issue. The car was accepted on time, and was worked on for the time I was told. The issue was taken care of well and I left a happy camper.
George/A S., Service Manager from Northwest Hyundai responded on 01/03/2022 06:58 AM

Brain, 

Thank you very much for your feedback and for choosing Northwest Hyundai for your service needs.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
FM
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Fernando M.
Tomball, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good communication and prompt service
Due to supply chain issues, the part took a few weeks to come in. Luis did a good job keeping us informed. As soon as the part arrived, he scheduled service. Work was done promptly.
George/A S., Service Manager from Northwest Hyundai responded on 01/03/2022 05:55 AM

Fernando,

Thank very much for your feedback and for choosing Northwest Hyundai.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
JS
JOHN SPARKS
Verified Customer
Houston, TX
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Service
Cambio de aceite
Excelente personal muy atentos con el servicio
Employees worked with
LM
LUIS MACHADO
LV
LLAMARIS VAZQUEZ
KS
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Kelly S.
Cypress, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great work and friendly customer service
Took vehicle in for an oil change and recalls to be preformed. Took longer than expected but great work and friendly customer service.
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 12:44 PM

Kelly, 

Thank very much for your feedback, and I do apologize that your service took all day.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
Verified Customer
Humble, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
A
Nice employees and quality service
George/A S., Service Manager from Northwest Hyundai responded on 12/27/2021 06:03 AM

Thank you very much for your feedback.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
SR
STEPHEN REDDIX
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