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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service. Reasonably price. Honest folks. Easy to make an appointment.
Great service. Reasonably price. Honest folks. Easy to make an appointment. Clean facility.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/16/2021 05:49 AM

Thank you for the survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TH
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Tommy H.
Birmingham, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional and professional service
Tameron Always honors the time scheduled for my car. Quick and polite service. A pleasure to visit customer service lounge- fresh coffee and healthy snacks.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/15/2021 12:41 PM

Thank you for the wonderful survey Tommy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
JV
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Judy V.
Wetumpka, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best Hyundai dealer around
This is the best dealership I have dealt with. I have dealt with Honda, Ford, and a few others over the years. This dealership was the easiest to work with and the negotiate with. Their service department is great. Nice place to wait if you prefer. Our salesman worked especially hard to get us what we wanted at the price we needed. And we love our Sante Fe more than any vehicle we have owned, and that's quite a few over our roughly 45 years of owning vehicles. I am a tough negotiator and they made it easy when I told them what I needed.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/13/2021 09:29 AM

Thank you for the wonderful survey Judy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
HC
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Hal C.
Columbiana, AL
2020 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
CAR
Cars are great everyone needs a car so why don’t you buy a Hyundai they are better then ok!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/10/2021 06:17 AM

Hal

Thank you for the feedback. Would greatly appreciate a five star if possible. I will send you a re score. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is prompt, staff was courteous
I had a great recent visit at Tameron Hyundai. The staff was prompt and courteous. I appreciate the snacks and beverages while I waited on my car to be worked on.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/07/2021 12:57 PM

Thank you for the wonderful survey. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DS
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David S.
Bessemer, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Matt was exceptional. (I had completed the survey on previous request).
We arrived about 10 min early for our appt. Matt came to us immediately. Told us his name and explained what he would be looking for in his assessment. He even took the time to show my husband what/where he would be looking. We waited in the showroom. Within 5 min Matt had sent a message to my phone with his phone number so that, if we had questions we were to call him. Approx 15-20 min later we were paged that our car was ready, and we were safely on our way. We very much appreciate Matt’s helpfulness and kindness.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/04/2021 05:34 AM

Thank you for the five star survey David.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SP
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Susan P.
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Accommodating and friendly
All staff was extremely accommodating and friendly as I called to set up the appointment, dropping off my car and picking it up!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/03/2021 10:39 AM

Thank you for the survey Susan. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KH
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Kimberly H.
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Matt in the service department is a 5 star employee !!
Matt in the service department is very courteous and professional. He kept me thoroughly informed about what was needed for my car. He broke everything down even the cost. His insight was appreciated and beneficial. He is my go to person I rely on because of his honesty. I feel confident and assured when he assists my needs in getting my car serviced. I recommend Tameron Hyundai for excellence and professionalism.
Recommended
Gianna B. from Tameron Hyundai responded on 03/02/2021 12:32 PM

Thank you for the wonderful survey, Kimberly!

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
it’s Clean and has coffee and TV to watch while you wait.
Matt Austin did not have any idea about my vehicle history and I told him that I had just had two tire sensors changed in March 2020. He came in the waiting area after he said the car had been checked and said all four tire sensors needed to be changed. I told him again that the front two sensors had already been changed in March of 2020. He went out and came back with an apology and said only the rear needed to be changed.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/19/2021 05:52 AM

Thank you for the feedback . We will be reaching out to you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CB
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Charles B.
Birmingham, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Took care of problem quiockly
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/12/2021 01:13 PM

Thank you for the five star survey Charles.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabaster, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Prompt fast service
Recommended
Gianna B. from Tameron Hyundai responded on 02/11/2021 11:45 AM

Thank you for the five-star survey. We appreciate the feedback. 

Employees worked with
MA
MATT AUSTIN
RB
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Ralphford B.
Maylene, AL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good workers
And they do there job
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/08/2021 05:57 AM

Thank you for the wonderful survey Ralphford.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TG
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Thomas G.
Wilsonville, AL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customer Verified Customer
Category: Service
lets have a do-over
miscommunications can cause so many problems. once everyone is on the same page, things work out nicely.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2021
Service Type: Maintenance
Category: Service
Review of Tameron Hyundai dealership
Review written, Google would not accept review.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/25/2021 01:16 PM

Mr. Greenough

Hyundai has not supplied the dealers with the parts to perform the recall juts yet. Currently there is no remedy for the 195 on your vehicle as we stated. This is not a dealership issue but a manufacture issue. The survey is a direct reflection of the dealership at time of visit. I hope you can re score us with a five star , seeing how the issue is not with the dealership.The manufacturer sends correspondence to the customer in regards to any and all re calls as soon as possible whether or not the dealership has parts or not.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 01/26/2021 01:32 PM

Thanks for re-scoring the survey for us Thomas. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership!
Love my Accent, it's an amazing vehicle. Tameron Hyundai is a fantastic dealership, both sales and service is exceptional.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/22/2021 03:07 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TW
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Tamara W.
Leeds, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trustworthy
I never feel pressured or taken advantage of.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/20/2021 01:16 PM

Thank you for the wonderful survey Tamara. We look forward to your next service visit with us. Please don't hesitate to contact us if you have any questions at all about your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
KL
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Kevin L.
Odenville, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/16/2021 07:49 AM

Thank you for the five star survey kevin.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DS
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Destinee S.
Birmingham, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service, always friendly and very helpful
I love Tameron Hyundai. I am a young buyer with many questions and concerns for my 19 tucson. I always make sure I go back to the dealership for all my car needs. They are always listening to my concerns and give me the best options to keep my vehicle in the best shape possible. Thank You so much. Keep up the good work.
Recommended
Gianna B. from Tameron Hyundai responded on 01/15/2021 08:15 AM

Thank you for the five-star survey, Destinee. We appreciate your feedback. 

Employees worked with
MA
MATT AUSTIN
KK
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Kathy K.
Alabaster, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Santa Fe Recall
Good job
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2021 06:08 AM

Thank you for the wondeful survey Kathy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RG
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Roger G.
Tuscaloosa, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tameron Hydundai birmingham
Alway courteous and Polite. They work with you and you schedules.
Recommended
Gianna B. from Tameron Hyundai responded on 12/29/2020 10:35 AM

Thank you for the wonderful survey, Roger. 

Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Birmingham, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Scheduling appointments is easy. Service is prompt and accurate. Waiting area is spacious and clean. Staff is courteous.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/25/2020 07:59 AM

Thank you for the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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