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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / MICHEAL HENDRIX
MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Reviews of MICHEAL HENDRIX

MY
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Mike Y.
Buford, GA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
I Highly recommend this dealership, the service dpt. Was an excellent experience.

I had an oil change done which only took 25 min.

I had a Hyundai shuttle run to Bojangles down the street and got a chicken sandwich and coffee to bring back to Hyundai.

Just finishing the last bite of the sandwich my car was ready!!

100% great service!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/16/2019 04:33 AM

Thank you for your amazing feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Commerce, GA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Options
The service representative was very open to talking about the possible service options and the reasoning behind why he would recommend and not recommend certain service options.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/10/2019 06:01 AM

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
EB
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Elizabeth B.
Duluth, GA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always pleased with the service
The staff is always nice, the wait area is always clean, the coffee station is always stocked, and the service team is great and very efficient.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/10/2019 06:07 AM

Thank you so much for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
JG
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Jack G.
Atlanta, GA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thoughtfulness, informative, helpful
I recommend this service department to anyone who is looking for an authentic place to get your car serviced!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/01/2019 04:38 AM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
KM
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Kurt M.
Gainesville, GA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Mike in service was awesome. Took me in without an appointment and got me taken care of in short order. Was able to use complimentary WiFi while I waited so didn't miss a beat at work.

Note: Should uncover WiFi connection info in waiting area. Was covered by some merchandising.

Thanks Mike and AutoNation Hyundai
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/28/2019 06:09 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
KC
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Kim C.
Buford, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent service.

To my surprise my car was dropped off to my home.
Brilliant job.

Thanks Pamela.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/27/2019 04:51 AM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
CD
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Chris D.
Buford, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Couldn’t be Happier!
Hyundai in Buford serviced my Sonata. From the start, Mike set proper expectations at the beginning to deliver an extraordinary experience. He was super knowledgeable, responsive and very friendly. This was a breath of fresh air compared to the last dealership we dealt with (ALM). While my vehicle was being serviced, I had a small issue that was addressed by the manager Dustin. Once again, the service from all levels of employment were consistent and exceeded my expectations. Big kudos to Mike and Dustin for delivering an experience that gained Auto Nation a customer for life.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/21/2019 05:30 AM

Thank you for your awesome feed back on your service. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA  

Employees worked with
MH
MICHEAL HENDRIX
SW
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Sue W.
Buford, GA
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Momma goes to the dealership
Thank you for taking care of my 82 year old mother!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/10/2019 04:45 AM

Thank you so much on your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Hoschton, GA
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mike Hendrix is the BEST!!!
Mike is the main reason that we keep coming back.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/31/2019 05:28 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Suwanee, GA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast and friendly service!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/31/2019 05:28 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Sugar Hill, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Great customer service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/28/2019 04:59 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
JB
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Jeffrey B.
Lawrenceville, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick repair......
(1) Know your vehicle and what routine service it needs before you enter any dealership. AutoNation Hyundai keeps good records of any maintenance you have had performed there. A benefit of taking your car to the same place you bought it. My next routine (120,000 mile) maintenance will happen in another 2000 miles so, I knew I didn't need to get this ahead of time and confirmed this with the service agent.
(2) On-line resources can be used to understand a problem if there is one before you go in for diagnosis and repair. Be informed it will make your service encounter a better one.
(3) 2011 Hyundai Sonata with break lights staying on and draining the battery. I found the problem from a web search - the brake peddle pad was worn out. I confirmed that by a simple self inspection. A known problem with this model. I had the break peddle mechanism and pad replaced on a recall and under warranty at 30k about 3 years ago.
(4) When I presented to the service department I asked how much it would cost to repair this problem and if it was still warranted. Don't be shocked by labor estimates they are justifiably more than you'd expect but still reasonable. Don't expect to pay $15/h for labor. I left the car and got a call back 30m latter with a reasonable estimate.
(5) When the repair was completed and I presented to pick up the car, the cost was less than the estimate by a lot. That may have had something to do with that I knew exactly what the problem was, how much time it should take to repair it and what the total cost of repair should be ...... On the other hand this could just be a very honest dealership. I'll go with the later.
(6) I could have bought the brake peddle pad and installed it myself saving labor costs but it is a difficult area to access. You can install it improperly and will fail again if you do that. For a Hyundai trained and certified mechanic who's probably done this repair a dozen times its easy. Let the experts do it and the work is warranted.
(7) I've used this dealership many times. Work is always excellent and I feel pretty confident that the service department of this dealership is honest.
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 05/24/2019 05:02 AM

Thank you for the kind words, We are happy that we could help you solve you issues with your vehicle. If you ever need anything, Please feel free to reach out.

Thank You!
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
LL
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Lori L.
Buford, GA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor
Mike my service advisor even took me home after I dropped off my vehicle
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/20/2019 05:17 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
CB
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Charles B.
Suwanee, GA
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Repair
I love the professionalism of this dealership and the service department is extremely knowledgeable. Mike was my service man this time and I appreciate his care in taking care of me and my car. Thank you!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/13/2019 04:47 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
JH
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Jack H.
Flowery Branch, GA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service writers
Prompt service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/09/2019 04:36 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
DJ
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Donna J.
Jefferson, GA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
The staff was very friendly and knowledgeable!! Very comfortable waiting area with drinks and entertainment!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/29/2019 04:49 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Loganville, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service Dept
My car was one of the Hyundais that had to have a full powertrain replacement and service made this process which had already been super frustrating a very pleasant experience ask for what it was worth. I will never purchase another Hyndai but the service dept made this experience pleasant. I got my car back ahead of schedule and they took care of me during the whole process awesome crew
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/25/2019 12:38 PM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
BD
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Bruce D.
Buford, GA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service great advising
Fast service appointment on time
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/25/2019 04:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Dacula, GA
2010 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect service
The service I was provided on Apr 11 was perfect and professional.
I had a bad experience with this service department before(last year), but the recent service was perfect and I was satisfied by their work.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/15/2019 11:39 AM

Thank you for your awesome fed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Suwanee, GA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Customer service was great!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/12/2019 05:39 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
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