MARIO MACIAS

Carl,
Thank you for your business and your feedback.  We are very sorry for our mistakes.  We are human and make mistakes, but it sounds like we have made too many with you.  We definitely want to make it right with you, we have notated your account for a free oil change already, but I am going to change it to 3 for you to use when you would like too.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Victor and Rosemar,
Thank you for your business and your review.  We are very sorry we had a mistake on your vehicle, we do apologize and we hope you can forgive us. 

Thank you for giving us the opportunity to look at it, double check it, and make sure it is right.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Jose,
Thank you for your business and thank you for taking the time to share your feedback.  I am sorry to hear you feel our pricing is high and we did not meet your expectations.

We try to be competitive with our oil change pricing, which is $34.98 for our standard oil change.  We do use synthetic blend oil and a factory engineered and designed oil filter standard on our oil change services.  It also comes with a multi point inspection and a complimentary car wash, which is an exterior wash only.

We definitely don't want you to be un happy with your car wash.  If you are in the area any time soon, please swing by and we would be more than happy to re wash your vehicle for you.

If you have any questions or if I can be of any help, please let me know.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for your feedback. We apologize for your recent visit and would like to speak with you further in hopes to resolve any issues. I will be in contact with you shortly. I look forward to speaking with you.

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Thank you for taking the time to talk to Mario, we apprciate it.

Good afternoon.  I apologize that we did not meet your expectations.  Can you share with me what we could do better so that we can improve our process?  I did leave you a voicemail a few moments ago and I hope to speak with you soon.  Thank you and have a great day.  

Good morning.  I apologize for any inconvenience.  I have left you a message on your voice mail and would love to speak with you.  I am not sure of all the facts so it's difficult for me to resolve the situation without speaking with you.  In regards to the wiper fluid, I have been running into issues because we are not washing cars.  The techs had been spraying the nozzles to test them but that would spray the car and the windshield.  This would cause some customers to complain that now we left water marks on the vehicle.  For that reason, I told them to just visually inspect the wiper blade and top off the fluid.  I don't know if this is related to your concern but I am definitely curious.  These are tough times and to try to satisfy everyone is becoming more and more difficult but we are trying.  I look forward to speaking with you.  Have a great day.  

Good morning.  I apologize that I did not meet your expectations.  I try to stay in the back ground and allow my employees to shine.  It was unfortunate that we were unable to get your tire from our normal vendors but I had the parts department find the tire from whoever we could whether it was at a loss to us or not to make sure that you were taken care of.  I take my hat off to Jay for giving you his personal vehicle since we were currently out of loaners.  I was disappointed to find out that the company we purchased your tire from did not fulfill the order when I returned the next morning but as a great team does Greg jumped in to provide you a vehicle off the lot until we had this resolved.  The parts manager had already jumped in that evening and had a tire here for us early the next morning from another company.  I'm glad that you are pleased with Mario, Jay and Greg.  The survey is Mario's personal report card.  I'm not sure why I am to blame but I will call you to see what I can do to turn this around.  I ask that you recognize that you had a flat tire at nobody's fault.  You came to us for help and we did everything in our power to help you from searching out of our network for a tire, to giving you a personal car, then a car off of the lot and showing an urgent concern even if you may have not seen it.  Again, I do apologize and I will give you a call this morning.  Thank you and have a great day.

Good afternoon.  I apologize that we did not meet your expectations.  I left you a voicemail a moment ago.  Can you please give me a call at your convenience?  Thank you and I look forward to speaking with you.  Have a great day.

Good afternoon.  I would like to make up for the inconvenience.  I will update your account so that it reads your next oil change will be at no charge so that you may see that our goal is your satisfaction.  You can also print out this email to use as a voucher.  We and Hyundai believe in concern resolution.  I hope this is acceptable and that you may consider rescoring Mario with the link I am sending.  I hope you have a wonderful day and we look forward to seeing you next time.  

Good afternoon.  I apologize for not meeting your expectations.  I left you a voicemail.  Can you give me a call at your convenience so we can resolve your concern.  At the least, we should have called you earlier that morning to address the time issue.  I look forward to speaking with you so we can get this taken care of.  Have a great evening.

Thank you for taking the time to call me.  As we discussed, you call me when you are ready to bring the vehicle in for us to diagnose the air conditioning.  I will perform the diagnosis at no charge to you and I will personally set up the time to bring it in.  I appreciate your willingness to rescore Mario and I look forward to seeing you soon.  Have a great weekend.  

Good afternoon.  I apologize that we did not meet your expectations.  I have left you a couple voicemails in hopes to speak with you regarding your visit.  Please give me a call or respond to this reply so that we may resolve any concerns.  I hope to hear from you.  Have a great day.  

It was super nice speaking with you this morning.  Now, you have my card please do not hesitate to call me or stop in when you are here.  Thanks for agreeing to rescore Mario.  We truly appreciate it.  Drive careful and we will see you next time.  

Good afternoon.  I apologize that we did not meet your expectation.  I left you a voice mail in a moment ago.  Please give me a call or reply so we can address your concern.  Thank you and have a great day.  

Good morning.  Thank you for returning my call.  I confirmed the appointment for the 12th and I am sending out a voucher for a free oil change for the inconvenience.  It is possible there may be an issue with the socket or possibly just a bad bulb.  Either way, the repair should be under warranty for you.  I appreciate your willingness to rescore Mario.  We will see you soon.  Have a great day.  

Good afternoon.  I apologize that we did not meet your expectations.  I left you a voicemail a few moments ago.  We have never reported to Car Fax.  I have asked a few times on how they obtain their information and it always seem to be a secret.  We own two body shops and they are not even able to tell me.  However, I have today gone on to the Car Fax website into the support section and asked how.  The case number is 08757050.  In addition, I explained that you are inquiring.  I provided your VIN and a copy of the invoice. When they respond I will reach out to you.  In regards to the survey, this is Mario's personal report card and I hate to see him punished for something that is out of his control.  I also hope that you can see that we are a company that is willing to address your needs whether I get the right answer or not.  With all that being said, I am sending you a link in hopes that you would consider rescoring Mario based on his service and not that San Tan Hyundai is not linked to Car Fax.  I will reach out to you as soon as I receive a response from Car Fax.  Thank you and have a great day.  

Good morning.  I have heard back from CarFax and I am unable to report a single visit to them.  I have provided my contact information to a CarFax account representative.  It appears to be a complicated process that would involve our legal department to make a decision.  If it is something that I can coordinate I will do my best to do so.  I am going to send you a rescore in hopes that you may rescore Mario due to this is completely out of his control.  I left you a voicemail if you would like to call me or you can reply to this email.  Thank you and have a wonderful day.  

Good afternoon.  I apologize that we did not meet your expectations.  I have spoken with Mario regarding your request and how we should handle similar request going forward.  I left you a voicemail earlier and would love to talk with you if you have time.  Thank you and have a great day.  

Good morning.  We appreciate you responding to our survey.  Did you mean to give us a 3 star?  Based off of your comments, it sounds like you were very pleased.  This is his personal report card and this would indicate a failure.  I'll give you a call later today so we can talk.  I hope you have a good day and stay dry.  

Good afternoon.  I left you a voice mail a few moments ago.  This is the first that I have been made aware of any issues.  I will be glad to look at the vehicle with you.  Please give me a call at your convenience.  Have a great 4th of July.  

Good morning.  I apologize that we did not meet your expectations.  I left you a voicemail with my contact information and would be glad to speak with you regarding your concerns.  I do hope to hear from you because our goal is an outstanding customer experience.  We will use your feedback to improve going forward.  Thank you and have a great weekend.  

Good morning.  Thank you for the feedback.  I will share your feedback with the staff.  We generally do a descent job but it sounds like one slipped.  I do apologize.  Have a great day!

Thank you for your honest feedback. We apologize for the long wait and miscommunication. We can assure you that is not how we do business here at San Tan Hyundai. If you would like to discuss further you may reach me at 480-517-5237. We hope to help you again in the future.

Best regards,
Cara