Verified Customer
Good afternoon. I apologize that we did not meet your expectations. I have spoken with Mario regarding your request and how we should handle similar request going forward. I left you a voicemail earlier and would love to talk with you if you have time. Thank you and have a great day.
Robert Bullard
Verified Customer
Maureen,
Thank you for your response. We apologize we did not meet your expectations during your visit. We look forward to helping you at your next visit.
Best regards,
Cara
Verified Customer
Good afternoon. I hate to hear that you feel that way. We should make it known of our relationship up to this point. The dealership has replaced a missing trim item and repaired an unexplainable bend to your trunk lid at 3,000 miles, no expense to you. The dealership replaced the inner tail lights for you at 5,000 miles for a reason I'm not sure of, again at no expense to you. We warranted a drivers headlamp for you at 11,000 miles. At that time, I explained that I have to get approval from Hyundai before replacement. I did not say it was bird droppings but we would need to ensure that the manufacturer was in agreement. At 13,000 miles, I warranted the passenger headlight. The damage to your right front fender in my opinion is a rock chip. I offered and you accepted to have it touched up, again at no expense to you. When I heard you still had a concern, I offered to have you, me and the general manager inspect it together and you declined. At this time, this dealership and the service department has been very accommodating to you as a customer. There comes a point where we have to draw the line and we have reached it. I do ask that when you are telling the story please include all the things that San Tan Hyundai has done for you as well. We do wish you the best. Have a great day.
Robert Bullard
Verified Customer
Good morning. We appreciate you responding to our survey. Did you mean to give us a 3 star? Based off of your comments, it sounds like you were very pleased. This is his personal report card and this would indicate a failure. I'll give you a call later today so we can talk. I hope you have a good day and stay dry.
Robert Bullard
Verified Customer
Good afternoon. I apologize that we did not acknowledge you in a timely manner. It looks like you have been a longtime customer with more than 25 visits here at the dealership. I hope with this kind of relationship built between us that you know this is not how we operate. We never mean to let you down. Please give me a call so we can resolve your concern. I left you a voicemail a few moments ago. Thank you and have a nice evening.
Robert Bullard
Verified Customer
Good afternoon. I apologize for the situation. I left you a voice mail a moment ago. Please give me a call so we can address your concern. I look forward to speaking with you.
Robert Bullard
Verified Customer
Good afternoon. I left you a voice mail a few moments ago. This is the first that I have been made aware of any issues. I will be glad to look at the vehicle with you. Please give me a call at your convenience. Have a great 4th of July.
Robert Bullard
Verified Customer
Good afternoon. I just left you a voicemail. I apologize that you feel that way. We do not lie to our customers. We make a mistake from time to time but we will not mislead you ever. I would like to test your battery again. I don't want to see it fail on you in a tough situation. You don't have to buy the battery from me but I would like the opportunity to recheck my recommendation. On a side note, if your battery was tested at Autozone after you had driven the vehicle to them it normally will test good because the alternator charges the battery. Again, I would love the opportunity to recheck the battery. I hope to hear from you.
Robert Bullard
Verified Customer
Good morning. I apologize that we did not meet your expectations. I left you a voicemail with my contact information and would be glad to speak with you regarding your concerns. I do hope to hear from you because our goal is an outstanding customer experience. We will use your feedback to improve going forward. Thank you and have a great weekend.
Robert Bullard
Verified Customer
Thank you for your honest feedback. We apologize for the long wait and miscommunication. We can assure you that is not how we do business here at San Tan Hyundai. If you would like to discuss further you may reach me at 480-517-5237. We hope to help you again in the future.
Best regards,
Cara
Verified Customer
Barbara,
Thank you for your feedback. We appreciate you and your continued business. We appreciate you recognizing Mario for the wonderful person and employee that he is. We look forward to helping you at your next visit.
Regards,
Cara
Verified Customer
Ardis,
Thank you for your review. We appreciate you and your continued business. We look forward to helping you at your next visit.
Regards,
Cara
Verified Customer
Thank you for your wonderful feedback. We look forward to helping you at your next visit.
Regards,
Cara
Verified Customer
Carol and John,
Thank you for taking the time to share your awesome feedback! We greatly appreciate your continued business and we look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Eric,
Thank you for your continued business and your feedback. We are very sorry for the frustration and problems with your vehicle. It was definitely an error on our part, which we have corrected now. We have done a couple of things for you to help make it up and we hope we have done so.
We look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Teresa,
Thank you for your business and your feedback. I am sorry to hear about your frustration during your last service. That is unusual for us. we always try to recognize everyone and help everyone in an orderly fashion. We will look into it to see what happened and be able to learn from it. I am assuming it was an honest mistake, but we want to prevent it moving forward.
I hope everything else with your visit went well.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Connie,
Thank you for your business and your feedback. I am sorry to hear your log book has not been filled out, especially being you have specifically requested it. It is not standard for us to fill it out, but if you request it, we should be doing it.
We will make sure we notate your file for future visits to make sure your log book gets filled out.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Jared,
Thank you for your business and your review. We are sorry to hear you feel we recommended something you disagree with and or don't feel you need. We only make recommendations and let you decide what you feel you want to do to maintain your vehicle.
Thank you,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Tammy,
Thank you for your wonderful feedback and your business. We look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
Verified Customer
Paul and Ferne,
Thank you for your business and your feedback. I pulled your report this morning and emailed you a copy of it, please let me know if you don't get it. The link is only active for a short time, but we can pull the report at anytime.
We look forward to helping you again.
Regards,
Dave
Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230
