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SureCritic / Hyundai Dealer / San Tan Hyundai / MARIO MACIAS
MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

CG
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Carol G.
Mesa, AZ
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
When I first made an appointment I was assigned to Mario and he has been great. Very knowledgeable and will to answer questions. All the employees are very good at their jobs. Very pleased with the dealership
Recommended
Cara M. from San Tan Hyundai responded on 01/19/2021 03:34 PM

Carol,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AD
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Anthony D.
Apache Junction, AZ
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
verified customerVerified Customer
Category: Service
Rapid Response
Prompt response to an issue that resulted from an apparent misunderstanding was greatly appreciated.
The follow-up and actions by both the service rep and service manager are commendable.
San Tan Hyundai is the benchmark for a great sales staff and an equally great service department.
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Gerald S.
Gilbert, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customerVerified Customer
Category: Service
Service Department
I now understand how the service department handles the appointments. Mark is extremely good as a service advisor. He keeps his customers posted on the progress of the work being done.

I appreciate the comments from the service director. I now understand how the process works.
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Gerald S.
Gilbert, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customerVerified Customer
Category: Service
Service Department
I now understand how the service department handles the appointments. Mark is extremely good as a service advisor. He keeps his customers posted on the progress of the work being done.

I appreciate the comments from the service director. I now understand how the process works.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2021
Service Type: Repair
Category: Service
San Tan Hyundai
When you make an appointment for service, try to find out if that time is the time your vehicle will be serviced.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/15/2021 01:40 PM

Good afternoon.  Thank you for taking time to speak with Mario.  We truly appreciate it.  I apologize for any inconvenience with scheduling.  We service approximately 100 plus cars a day.  When a car has to go into the main shop we have to diagnose what is needed to repair so we generally do not know how long it will take.  This makes it difficult to know exactly when a technician will be available for his next customer.  However, we do our best to give extra priority to quick recalls/campaigns or customers returning for special order parts.  Mario was likely quoting high on his promise time so that we can exceed expectations.  I apologize if that came off wrong but always know we want to give you best service possible.  Please feel free to contact me at any time if I can be of assistance.  Thank you and have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AD
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Anthony D.
Apache Junction, AZ
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
verified customerVerified Customer
Category: Service
Rapid Response
Prompt response to an issue that resulted from an apparent misunderstanding was greatly appreciated.
The follow-up and actions by both the service rep and service manager are commendable.
San Tan Hyundai is the benchmark for a great sales staff and an equally great service department.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/12/2021
Service Type: Repair
Category: Service
Lack of Communication
Waiting at dealership for 3.5 hours and then discovering that the work of my vehicle had not even been started when they
were were aware - or should have been aware - that when the appt. was made it was indicated that we would be waiting
at the dealership for the work to be completed. And then having to leave before all the work was done, due to time constraints.
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/13/2021 11:54 AM

Good morning.  I apologize for any inconvenience.  We never want to let you down.  I understand we attempted to grab the car this morning to change the oil and return it quickly but there was some confusion.  I will work with the staff for us to be clearer on our communication.  I think its human nature that we know what we are thinking but we leave out key details.  I believe the other day Mario asked what number can I call you when it is done assuming that was saying you need to leave it.  We should have confirmed that the car was being dropped off.  Today it sounds like we were trying to correct the concern but we didn't discuss the plan in detail.  We were going to grab the car, run it straight here, put it in the shop immediately, and return right afterwards.  I believe you were expecting a loaner and we were not prepared for it.  I do hope that we can resolve this issue for you.  Please feel free to reach out to me if you have any questions or would like to talk.  Thank you and have a wonderful day.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LS
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Luigi S.
Sun Lakes, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Luigi S
Excellent dealership
Recommended
Cara M. from San Tan Hyundai responded on 01/08/2021 08:25 AM

Luigi,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RF
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Richard F.
Mesa, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service.
After spending over a month with another Hyundai dealer, San Tan Hyundai found the problem right away and fixed it.
Recommended
Cara M. from San Tan Hyundai responded on 01/07/2021 08:32 AM

Richard,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WG
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Willard G.
Tempe, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Advisor and Outstanding Service
I always take my car back to San Tan Hyundai for service. The reason is, my service advisor, Mario Macius knows my vehicle, knows what I need to have done and takes all of the concern and uncertainty out of keeping my vehicle in top-notch shape. I highly recommend the San Tan Hyundai service team.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2020 02:33 PM

Willard,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EM
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Erik M.
Queen Creek, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Like Family
As always our experience was one of comfort and ease. Usually going to a dealership is like going to the dentist. But San Tan Huyndai always treats you like your family and goes out of their way to make sure you are being taken care of. It’s the reason I own 3 vehicles from them.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 12/19/2020 10:59 AM

Good afternoon.  Thank you for responding to our survey with the fantastic comments.  We truly appreciate it and are so glad that you are part of the San Tan Hyundai family.  We look forward to seeing you next time.  Have a great weekend and happy holidays.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LP
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Lynn P.
Chandler, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership!!
Have had great experience over last 10 years. From sales to finance to service. Third vehicle our family has purchased at this dealership.
Recommended
Cara M. from San Tan Hyundai responded on 12/18/2020 06:40 AM

Lynn,
Thank you so much for your wonderful comments. We appreciate you and your loyalty. We are here if you need anything. Have a great day and Happy Holidays!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GB
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Gracelynn B.
Mesa, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Mario
Mario and service team always go above and beyond providing exceptional customer service
Recommended
Cara M. from San Tan Hyundai responded on 12/14/2020 01:15 PM

Gracelynn,
Thank you for your response. We appreciate you and your business. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WW
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William W.
Chandler, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Mario “numero uno” Macias!!! Plus I have a good time with everyone there and you have coffee!
Recommended
Cara M. from San Tan Hyundai responded on 12/11/2020 09:06 AM

William,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MM
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Michael M.
Mesa, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Best service dept in town. Rob and Mario are the best.
Recommended
Cara M. from San Tan Hyundai responded on 12/04/2020 01:44 PM

Michael,
Thank you for your response. We appreciate you taking the time to recognize Rob and Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quicker than expected
When I arrived for an unscheduled oil change, I was told it might take 3 hours because they were short on workers due to COVID. I was pleasantly surprised to have it in less than an hour. They were able to get some others to come in and do the work.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/25/2020 02:34 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it.  We are blessed to have a great team that always pitches in to get the job done.  It is awesome to also have great customers like yourself.  We look forward to seeing you next time.  Have a Happy Thanksgiving.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Gerald S.
Gilbert, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai
Scheduling was very easy, the work done was excellent and the wait time was 60 minutes earlier than expected.
Recommended
Cara M. from San Tan Hyundai responded on 11/24/2020 11:57 AM

Gerald,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KO
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Kathleen O.
Gilbert, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
11-18-2020
Your service team is excellent especially Mario. Always professional and helpful.
Recommended
Cara M. from San Tan Hyundai responded on 11/24/2020 11:54 AM

Kathleen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AC
gravatar
Adam C.
Queen Creek, AZ
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service center
Quick and friendly service, however I would’ve appreciated the car to be washed after.
Recommended
Cara M. from San Tan Hyundai responded on 11/23/2020 01:51 PM

Adam,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
ES
gravatar
Elaine S.
Sun Lakes, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service
Car was ready in a short period of time
My car is always so clean after a service inside and out. Mario is very pleasant to work with
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/22/2020 08:54 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you soon.  Have a wonder weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KB
gravatar
Kim B.
Chandler, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Latest visit
Service initiated quickly. Received text regarding suggested additions to service. Car service completed in an exceptionally timely manner.
Recommended
Cara M. from San Tan Hyundai responded on 11/20/2020 02:00 PM

Kim,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Phoenix, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2018 Tucson service.
My latest visit was quick, and clean. My service advisor made note of some special
requests, which gave me piece of mind.
Recommended
Cara M. from San Tan Hyundai responded on 11/19/2020 02:01 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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