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SureCritic / Hyundai Dealer / San Tan Hyundai / MARIO MACIAS
MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

Verified Customer
Queen Creek, AZ
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Survey
Clean facility, very organized and the associates are polite.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 02/14/2021 09:34 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
FS
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Frederick S.
Mesa, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Cara M. from San Tan Hyundai responded on 02/11/2021 02:57 PM

Frederick,
Thank you for your response. We appreciate you and your business. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CM
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Cara M.
Mesa, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
WONDERFUL!
I am extremely happy my regular quick lube advisor, Mario moved over to be a Main Line advisor. Now he can handle the extensive repairs that my car needs and may need in the future. I know I am in good hands when I am at San Tan Hyundai. From their greeters to cashiers! Keep up the great work! It's no wonder they are #1 in the Nation for the fourth time in a row! :)
Recommended
Cara M. from San Tan Hyundai responded on 02/09/2021 12:36 PM

Cara,
Thank you for your response. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service Team
Awesome Service Team...very friendly and caring :)
Recommended
Cara M. from San Tan Hyundai responded on 02/03/2021 02:12 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MM
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Mario M.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendly and honest service
Been bringing my car for a few years for service. Always the best service available.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/31/2021 05:12 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and are happy that you are part of the San Tan Hyundai family.  We look forward to seeing you next time.  Have a wonderful weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RS
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Roberto S.
Chandler, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
⭐️⭐️⭐️⭐️⭐️
Recommended
Cara M. from San Tan Hyundai responded on 01/26/2021 10:06 AM

Roberto,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Sun Lakes, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The whole company appears to be well run.
I gave my review in thy beginning.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/24/2021 05:11 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Thank you again and have a wonderful weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KP
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Kimberley P.
Mesa, AZ
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customer Verified Customer
Category: Service
Mechanics did a great job!
Want to say how much we appreciate Mario and his team for doing a great job communicating and repairing our vehicle.

Thanks so much!
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
MJ
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Maria J.
Casa Grande, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service.
I have owned 2 Hyundai always a great price.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/21/2021 10:13 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
KP
gravatar
Kimberley P.
Mesa, AZ
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customer Verified Customer
Category: Service
Mechanics did a great job!
Want to say how much we appreciate Mario and his team for doing a great job communicating and repairing our vehicle.

Thanks so much!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2021
Service Type: Repair
Category: Service
Venue repair
The staff was great we have no complaints about that. We are worried about the length of time it took to get the parts to repair the car. It is a new Venue and this is the 2nd major repair done.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/21/2021 12:14 PM

Good afternoon.  Thank you for taking time to speak with Mario.  I understand your concern over a couple repairs early into your ownership but please know that Hyundai is a great company with the best warranty in the market.  It's a good chance you won't have any concerns anytime soon but if you do please know that we are here for you.  Please do not hesitate to reach out to me at anytime if you need my assistance.  Thank you again and have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CG
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Carol G.
Mesa, AZ
2005 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees
When I first made an appointment I was assigned to Mario and he has been great. Very knowledgeable and will to answer questions. All the employees are very good at their jobs. Very pleased with the dealership
Recommended
Cara M. from San Tan Hyundai responded on 01/19/2021 03:34 PM

Carol,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AD
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Anthony D.
Apache Junction, AZ
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
verified customer Verified Customer
Category: Service
Rapid Response
Prompt response to an issue that resulted from an apparent misunderstanding was greatly appreciated.
The follow-up and actions by both the service rep and service manager are commendable.
San Tan Hyundai is the benchmark for a great sales staff and an equally great service department.
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Gerald S.
Gilbert, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customer Verified Customer
Category: Service
Service Department
I now understand how the service department handles the appointments. Mark is extremely good as a service advisor. He keeps his customers posted on the progress of the work being done.

I appreciate the comments from the service director. I now understand how the process works.
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GS
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Gerald S.
Gilbert, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customer Verified Customer
Category: Service
Service Department
I now understand how the service department handles the appointments. Mark is extremely good as a service advisor. He keeps his customers posted on the progress of the work being done.

I appreciate the comments from the service director. I now understand how the process works.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2021
Service Type: Repair
Category: Service
San Tan Hyundai
When you make an appointment for service, try to find out if that time is the time your vehicle will be serviced.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 01/15/2021 01:40 PM

Good afternoon.  Thank you for taking time to speak with Mario.  We truly appreciate it.  I apologize for any inconvenience with scheduling.  We service approximately 100 plus cars a day.  When a car has to go into the main shop we have to diagnose what is needed to repair so we generally do not know how long it will take.  This makes it difficult to know exactly when a technician will be available for his next customer.  However, we do our best to give extra priority to quick recalls/campaigns or customers returning for special order parts.  Mario was likely quoting high on his promise time so that we can exceed expectations.  I apologize if that came off wrong but always know we want to give you best service possible.  Please feel free to contact me at any time if I can be of assistance.  Thank you and have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LS
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Luigi S.
Sun Lakes, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Luigi S
Excellent dealership
Recommended
Cara M. from San Tan Hyundai responded on 01/08/2021 08:25 AM

Luigi,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
RF
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Richard F.
Mesa, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service.
After spending over a month with another Hyundai dealer, San Tan Hyundai found the problem right away and fixed it.
Recommended
Cara M. from San Tan Hyundai responded on 01/07/2021 08:32 AM

Richard,
Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WG
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Willard G.
Tempe, AZ
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service Advisor and Outstanding Service
I always take my car back to San Tan Hyundai for service. The reason is, my service advisor, Mario Macius knows my vehicle, knows what I need to have done and takes all of the concern and uncertainty out of keeping my vehicle in top-notch shape. I highly recommend the San Tan Hyundai service team.
Recommended
Cara M. from San Tan Hyundai responded on 12/21/2020 02:33 PM

Willard,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EM
gravatar
Erik M.
Queen Creek, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Like Family
As always our experience was one of comfort and ease. Usually going to a dealership is like going to the dentist. But San Tan Huyndai always treats you like your family and goes out of their way to make sure you are being taken care of. It’s the reason I own 3 vehicles from them.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 12/19/2020 10:59 AM

Good afternoon.  Thank you for responding to our survey with the fantastic comments.  We truly appreciate it and are so glad that you are part of the San Tan Hyundai family.  We look forward to seeing you next time.  Have a great weekend and happy holidays.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LP
gravatar
Lynn P.
Chandler, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership!!
Have had great experience over last 10 years. From sales to finance to service. Third vehicle our family has purchased at this dealership.
Recommended
Cara M. from San Tan Hyundai responded on 12/18/2020 06:40 AM

Lynn,
Thank you so much for your wonderful comments. We appreciate you and your loyalty. We are here if you need anything. Have a great day and Happy Holidays!

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GB
gravatar
Gracelynn B.
Mesa, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you Mario
Mario and service team always go above and beyond providing exceptional customer service
Recommended
Cara M. from San Tan Hyundai responded on 12/14/2020 01:15 PM

Gracelynn,
Thank you for your response. We appreciate you and your business. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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