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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Michael Southern
MS

Michael Southern

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(152 reviews)
95

Reviews of Michael Southern

Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service, Great People
All Hail Mike Southern, a great leader to the North Scottsdale Hyundai service department!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2015 10:32 AM

Great cars, great customers.

It makes it easy to look good when you have a great team surrounding you.  I deserve much less credit than they do, but thank you for the high praise.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RS
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ROBERT S.
Scottsdale, AZ
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Pleased
Mike Southern, the Service Manager assisted me. He is very professional and knowledgeable. Everything done right and on time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/14/2015 08:34 PM

Thank you Robert.

it is our pleasure to serve.  We are glad you choose us to service your Veracruz, and we will be here for you for as long as you keep it, hopefully until Hyundai re-releases it in the future.  We've got you covered until then.

Thanks for the great review and we'll see you down the road.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
JM
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JILL M.
Scottsdale, AZ
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Why Go Anywhere Else?
Friendly but professional; considerate and watchful; sense of humor as people but serious about their business. Couldn't be happier!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/09/2015 06:43 PM

Thank you Jill.

We are so glad to be your dealership.  Multiple Hyundais in the family, and longtime loyal supporter, we are glad to be here for you whenever you need us.

Thanks for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
CM
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CHARLES M.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Attentive service
This dealership cares about customer service. We dropped by without an appointment to check on a blue link message and was taken care of immediately. Our service manager was very pleasant and knowledgable. The waiting area was terrific with snacks,cold water and a beautiful lounge with flat screen TVs. They definitely turn the tedious chore of bringing in your car for maintenance into a nice experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/30/2014 06:49 AM

Thank you Charles for taking the time to post this very positive review for our store.

We are huge fans of  Hyundai Bluelink(tm) and we really appreciate the interactivity it gives us and our customers.

Our lounge was designed to make your time with us as comfortable and pleasant as possible and we're glad you noticed.  Living in Arcadia means you have other Hyundai dealers you could go to just as easily as ours, so it means that much more to us that come to us.

Thank you again for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MB
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MICHAEL B.
2014 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First Class Establishment
Two visits and consistently treated first class. Highly recommend this establishment.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2014 05:54 AM

Thank you Michael.

It is a long drive up for you to visit us.  We're glad we've made it worth the trip.  We appreciate your business and the great review.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LU
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LAURA U.
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Flexible with scheduling, knows my name, excellent quality work - never a redo and the prices are competitive.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/03/2014 05:23 PM

Thank you Wayne and Laura.

We think it is important to take extra special care of our multi-Hyundai families.  We appreciate your business and are always here for you if you need us.

Have a safe trip across the desert, we will see you after you get back.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
SM
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SHAHIN M.
Scottsdale, AZ
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
good manegment
good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/22/2014 08:18 AM

Shahin, thank you for the positive review.

It was very nice meeting you and we thank you for the opportunity to work on your Sonata.  Welcome to the Earnhardt family, we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
VF
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VINCENT F.
Phoenix, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service and People
Tony Femiano and his team are top notch. We have purchased 2 cars and would recommend Earnhardt to all
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/02/2014 09:46 PM

What a great review.

Thank you Vincent for being part of our family, we truly appreciate the praise and the recommendation.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
BH
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BRUCE H.
Scottsdale, AZ
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Top Notch Service
Car was in for a week for difficult work. Got a call every day from Service Manager Mike Southern with updates. Great service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2013 07:22 AM

Bruce,

Thanks for the great review.  Such a challenging repair, thankfully conditions like that are very unusual for Hyundai.  We really appreciate all your patience while you were without your Genesis and we were very glad to deliver it back to you in perfect working order.

We look forward to seeing you again in the future, let's hope for regular simple service, but if you want to challenge us again, we'll be up for it.

Thanks again for the great review, we appreciate it very much.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
BW
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BOB W.
Scottsdale, AZ
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Always found service advisors courteous and helpful. All work done in good order.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/07/2013 07:33 AM

Bob,

It has always been our absolute pleasure helping you with your Sonata, and it looked great after the detail this last visit.  2007 with only 65,000 miles on it, keep up the great work, we look forward to serving you for many years and miles to come...

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Florence, AZ
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Tucson
I was satisfied with service except one thing. Everytime I get my oil changed they change my display reading. Very irritating. I can't figure how to get it back to where I like it. Right now all it reads is the speed I'm traveling at. So unless I eventually figure it out it has to stay at that one reading. Why do they have to change it.?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/29/2019 11:00 AM

Thank you for the positive review for our San Tan store.

We've shared your concerns with them to add a note on your file for future reference.  Your advisor will be happy to review the multi-information display with you and try to make sure that after your reminder is reset the display is returned to your preferred screen.

Earnhardt Hyundai

Employees worked with
MS
Michael Southern
CL
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Chris L.
Fountain Hills, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Mgr mike, great guy
Hard to get thru to service dept via phone, car was dirty when I got it, one issue popped back up when I got home. Will bring it back due to mike the service Mgr, great guy, willing to do what ever
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/26/2017 10:40 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LC
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Leslie C.
Cave Creek, AZ
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customer Verified Customer
10
Category: Service
True care through follow up.
Mike Southern has followed up on this review and has resolved my questions. I look forward to my next service!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/22/2021
Service Type: Maintenance
10
Category: Service
Excellent service work.
Work done here is excellent. Very courteous manager and staff.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/23/2021 01:07 PM

Thank you for the feedback Todd.

We've been together quite some time now and we're sorry that lately we've been simply overrun in our service department.  While we continue to look for ways to expand our capacity to meet demand, know that we value you as a customer and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
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