Business Solutions

NR

NATHAN ROBERTS

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 reviews)
68
Send a Message to NATHAN

FR
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Frank R.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a great experience
Cody does great work, staff is friendly

Verified Customer
Granbury, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Very Nice
Great service with only a single problem.

AM
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Amauri M.
Stephenville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Santa Fe 2015
Great service !

SA
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Sarah A.
North Richland Hills, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hidden Gem
I had the best experience with the service dept. Ryan was too notch. A+ on communication, attention to detail and customer service!!
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/05/2022

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/05/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830

TY
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Tandi Y.
Sheffield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Great and pleasant service
Ryan is great super friendly and professional. Always has asked what you need to know and explained well to me. Works to meet deadlines and stays on top of the issues you have.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

 

Simone Madtes
Service Manager
817 279 5830 


JP
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Jamie P.
Granbury, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Battery replacement
Battery was a little over priced

Verified Customer
Dublin, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Lack of integrity
Service technicians didn't even perform visual checks of any fluid levels and sent my vehicle back without coolant. If you know of a half way decent technician needing work, they could really use you as you'd be 100% better than the 2 they have. Only reason I'd continue taking the car to them is that it has been dealer maintained since new and has complete service records. Three Hyundai brand is great! This dealership is easy to deal with, but the service technicians burned me about trusting any future work they claim to perform.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 01/04/2022

Hello Mr. Ballard,
My name is Simone and I am the Service Manager here at Shotttenkirk Hyundai.  I am so sorry to hear about your service visit.  It is important for us to know these things so we can make sure that we can be better.  I know Brooke called you to see if we can redue the services.  What I would like to do is come get your car, redue the services, and bring it back to you.  I know you have already spoken to her, I wanted the opportunity to see what I can do to make this right.  It is very important for you to feel like you can trust the techs with your vehicle, and I understand your concern.  I look forward to speaking with you in the future.  Thank you for your response and bringint this to our attention.  I hope you have a great day and please feel free to contact me anytime.
Thank you

Simone Madtes
Service Manager
817 279 5830 
simonemadtes@shottenkirk.com

PS
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Pam S.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
60K mile service
This is my second Santa Fe since 2001. They checked everything and finished before the end of the day. They are very professional and friendly.

JK
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Janet K.
Cresson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was outstanding!
The service department was fast and easy to work with. Very happy with my visit! Ryan was very helpful.

SD
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Steve D.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service!!!
Everything was GREAT, from the time I got there to the time I left!

Verified Customer
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Thank you!
Keep up the good work!
Employees worked with

JT
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Jerry T.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I brought my Santa Fe in for a recall and the service was excellent and the time was quick.
Employees worked with

Displaying all 12 Review
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