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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

Verified Customer
Royal Palm Beach, FL
2012 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
customer
Three Stars
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/04/2019 04:42 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JV
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Jazmin V.
Palm Springs, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customer Verified Customer
Category: Service
A1 advisor
The customer service experience with the advisors are a pleasure especially my preferred advisor Nick..
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/18/2019
Service Type: Maintenance
Category: Service
A1 advisors..
My service advisor Nick goes over and above to make my experience and visit a great one... when he knows things haven’t been going quickly and knows I am limited on time, he gets me in and out and always updated! Thank u always!
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2019 04:30 PM

THANK YOU FOR THE RESPONSE 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/26/2019 08:21 AM

THANK YOU FOR THE RE-SCORE 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Forgot to rotate my tires
Brought my Santa Fe in for a recall service. While there I asked for a oil and filter change and tire rotation using a coupon they sent me in the mail. If I didn't check my car tires before I left I would not have found out they forgot to do the tire rotation. (I always take note of which tires are where). I had to go search out the service technician and tell him. He became a little defensive saying there was no mistake but after checking the paperwork he realized it was his mistake. I had to wait again while they did the rotation. He did apologize before I left.
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/24/2019 02:41 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2014 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Took too long
It took over three hours for basic service and my cars brakes are still squeaking despite the $400 bill.
Not Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/10/2019 12:50 PM

THANK YOU FOR THE RESPONSE 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
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Jorge R.
Pompano Beach, FL
2017 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Almost perfect !!
Everything was 10 points but waiting time was too long. Could be forgiven, still deserves five (5) stars.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
9
Category: Service
Almost excellent
Everything: 10 points; but waiting time and parts availability, only 5 (five)
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/24/2022 11:24 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/26/2022 10:28 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
HE
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Harold E.
Boynton Beach, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
verified customer Verified Customer
8
Category: Service
happy customer
After having a conversation with Armand all of my concerns were addressed and my overall experience with Hyundai once again met my high expectations.
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WD
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William D.
Boynton Beach, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Maintenance
Category: Service
Service Day
Service was completed as required
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/15/2021 12:13 PM

THANK YOU 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/16/2021 09:25 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
We can trust
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/25/2021 05:00 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RM
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Rochelin M.
Lake Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020
verified customer Verified Customer
Category: Service
Satisfied
After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customer Verified Customer
Category: Service
People very nice
I do recommend
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Repair
Category: Service
Not far way
None
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/30/2020 05:13 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SC
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Sallie C.
Lake Clarke, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Was a very good service check
My concerns were all checked and taken care of.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/22/2020 05:00 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GC
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Gennene C.
Royal Palm Beach, FL
2011 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Part
Napleton was on the ball sending me notice of an important recall. When I first made the appointment online I received the reminder but no phone call telling me the part had to be ordered. I showed up for my appointment only to find this out and then had to reschedule. The second time was much better. My regular service adviser, Nicolas, was in this day and after I explained the last appointment issue he immediately got my car in the back and they had it done in record time, 30 min. I know better now in the future to just call him directly to make my appointments instead of doing it online.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 07/06/2020 05:00 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Professionals
Nick..nice guy..good customer service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2019 04:29 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AC
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Angela C.
Vlg Wellingtn, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
For service yes
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/18/2019 01:06 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SA
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Stuart A.
Boynton Beach, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
sercice
nick as alwalys did a fantastic job
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/13/2019 02:56 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DB
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DESMOND B.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
0
Category: Service
Great service from nicholas
Nicholas always gives me great service anytime I come really appreciate him
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/24/2022 06:11 AM

THANK YOU DESMOND FOR THE 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KH
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Kyle H.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Top talent
Nick is not only the best employee at this location, he’s also the best one I’ve ever come across at any dealership. He goes above and beyond and is straight to the point, which everyone should be like. I can’t wait to see Nicks rise through the ranks in the car industry
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 01:21 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AM
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Arianna M.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Easy, hassle free, headache free, professional service.
I had taken my car in for some concerns as well as normal service while on vacation ,Nicholas took my fear away and put me at ease walked me through everything. He was super professional butbreal at the same time I felt like I was dealing with my brother or best friend. I know a lot of people Try and take advantage of girls in the car industry but he was so honest and easy to work with what a breath of fresh air!! Thumbs up thank you so much!!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:50 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RP
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Reynold P.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Great great
Customer service rep is great very knowledgeable of his job and very caring of people when they have problems with their vehicles and I thank him very much
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:50 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EK
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Edward K.
Lake Worth, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Delivered as promised
Everything he said would be done was done in a prompt efficient manner
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022 09:50 AM

THANK YOU FOR YOUR REVIEW

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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