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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

TF
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Timothy F.
Fort Myers, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
verified customerVerified Customer
Category: Service
My bad
$10 coupon covers tax etc.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2019
Service Type: Maintenance
Category: Service
Make sure you get what's promised.
Shop around at different dealers.
They promise alot but don't always deliver.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/23/2019 07:14 AM

Thank you for taking the time to complete our review and speaking with me, please call me if you have any concerns.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
RT
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Richard T.
Bonita Springs, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2019
verified customerVerified Customer
Category: Service
another successful visit to Tamiami Hyundai
As a snowbird, I have the option to take my Ohio purchased SanteFe to one of two area Hyundai dealers. I elected to take my vehicle to Tamiami Hyundai because they did an outstanding job of making me welcome on my first visit last year. This time turned out to be even better. I plan to share some tips with my Ohio dealer on what first class service means.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2019
Service Type: Maintenance
Category: Service
dealership is no longer new
place is not new and crisp....by late in day needs to be a bit more tidy...service on vehicle is performed as required..good place.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 01/22/2019 07:50 AM

Thank you for taking the time to complete our review and speaking with me, please call me if you have any concerns.

thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
verified customerVerified Customer
Category: Service
Follow up call
Christian called me about my review. I explained my comments and he was concerned and said he would look into my review.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/05/2018
Service Type: Maintenance
Category: Service
Great Employees
Paul and Oscar Campos. Robert Reilly.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 10/05/2018 11:29 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
MW
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Melissa W.
Fort Myers, FL
2017 Hyundai Veloster
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
verified customerVerified Customer
Category: Service
Decent service but very lengthy
The overall process wasn't too bothersome, but I was at the dealership for over an hour and a half. My car sat out front for the majority of the time, and they didn't bother to reset my system, so it still tells me that I need to schedule a service appointment. The employees were very nice though, just lengthy.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2018
Service Type: Maintenance
Category: Service
Decent service, but very lengthy
The overall process wasn't to bothersome, but I was at the dealership for over an hour and a half. My car sat out front for the majority of the time, and they didn't bother to reset my system, so it still tells me I need to schedule a service appointment. The employees were very nice though, just very lengthy.
Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 09/27/2018 05:33 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
MS
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Mark S.
Naples, FL
2016 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Great recovery
During a recent service visit there was a misunderstanding over the price of an oil change. The service rep informed me that he was unable to honor an online coupon that I had. Because it was a weekend an no manager was available he suggested I come back on a weekday to discuss with a manager. My schedule does not give me that flexibility so I paid a higher price than my coupon stated. Based on feedback I provided a manager reached out to me and refunded the difference. I was impressed that they read my comments and then contacted me to correct the misunderstanding! I am very satisfied and have shared this positive story with several friends. WELL DONE!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2018
Service Type: Maintenance
Category: Service
Failed to honor service offer
See earlier comments.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 09/05/2018 06:56 AM

Thank you for taking the time to complete our review! Please reach out with any concerns you might have as I'm trying to reach out to you also,
thanks again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 239

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Oakland Gardens, NY
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
verified customerVerified Customer
Category: Service
Good luck Christian
The new manager spoke to me about my services. Liked the follow up.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/31/2018
Service Type: Repair
Category: Service
Wait time
Got the job done, but don't mention courtesy car wash with service if you aren't going to provide with one.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 08/01/2018 04:44 AM

Thank you for taking the time to complete our review! I will review your visit and reach out to you soon.

 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2018
verified customerVerified Customer
Category: Service
Prompt Customer Service
I filled out the normal customer service survey after my last car maintenance and was honest about my experience and expectations, not expecting anything to come from it. Today I received a phone call and an email from the dealership Assistant Service Manager to reconcile my concerns. Impressed and now knowledgeable on the communication that should take place to receive the care I expected.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/12/2018
Service Type: Maintenance
Category: Service
Just Ok Service
I always get just ok service.
Always disappointed that they don't even vacuum out the car or run it thru the car wash.
Not Recommended
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 06/14/2018 07:16 AM

Thank you so much for the survey, please call me or come see me personally and I will gladly vacuum your vehicle, thank you again

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 249

Employees worked with
PN
PAUL LOUIS NIEMIEC
AM
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Alex M.
Naples, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2017
verified customerVerified Customer
Category: Service
Service
They try to improve on any issues that arise
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2017
Service Type: Maintenance
Category: Service
Problem with service
Not great
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 07/19/2017 12:15 PM

Thank you for taking the time to speak with us today.  We certainly apologize for the inconvenience.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Estero, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2017
verified customerVerified Customer
Category: Service
Brian sent email...so we're good...appreciate that you guys care
see review title
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/13/2017
Service Type: Repair
Category: Service
Paul , the service rep...does NOT listen...and was rude
see my comments
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 06/14/2017 01:59 PM

I just wanted to take this opportunity to once again offer our apologies.  I agree every customer deserves respect and deserves to be heard and I have conveyed that to Paul.  Just to clarify, the seat switch memory was lost when the battery was disconnected.  I hope this helps.  Let me know if I can be of further assistance.

Regards

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
KS
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Katrina S.
Naples, FL
2015 Hyundai Genesis
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/09/2017
verified customerVerified Customer
Category: Service
Resonse?
I am not sure if this has helped or further damaged my feelings towards my service experience?

"Thank you for your candid input.
Brian Wagner
Assistant Service Manager
Tamiami Hyundai"
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/02/2017
Service Type: Maintenance
Category: Service
Higher end experience "not met"
See earlier comment.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 06/05/2017 12:06 PM

Thank you for your candid input. 

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
NM
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Norman M.
Naples, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Confident that any work performed will be completed correctly
Dependable service and car wash with an oil change is a plus
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/28/2022 06:16 AM

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
AT
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Arthur T.
Naples, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very courteous and expert help!
Very courteous and expert help!
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/23/2022 12:16 PM

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Professional and competent staff
Scheduling was quick and easy, staff friendly and professional - overall very nice experience.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/23/2022 12:14 PM

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Poor service by service advisor, Paul N.
Never came and looked for me in the lounge when my vehicle was ready, even though I explicitly said I was waiting for. I unnecessarily waited for a third hour after the car was ready in two hours. He said "Oh, I called your cell phone, and you didn't answer." I did not receive a missed call notification, nor a voicemail message from him. Very poor customer service and communication on Paul N's part.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/23/2022 12:14 PM

Thank you for taking the time to complete our review, I will call you soon to talk about your advisors performance

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
CG
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Charles G.
Naples, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Good, prompt Service
xxxx
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 03/21/2022 11:38 AM

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
EB
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Elizabeth B.
Naples, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
None
I don’t like to be forced to articulate a review after answering all the questions
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 02/28/2022 05:54 AM

Thank you for taking the time to complete our review!

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Bonita Springs, FL
2020 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Service Agent
Although There were some issues with the car still, the service representative Paul was excellent; thank you
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/19/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Cars>People
I felt like my car was taken better care of than my personal well-being. My advisor put their best effort trying to keep me informed on what services were being performed on my vehicle, as condition’s changed. The services were completed in a timely manner. The political atmosphere of the facilities management was apparent. Waiting on the faculties premises puts my health endangered. Social distancing and mask usage was horrendous. The only time I saw masked staff was in my car.
Christian M., SERVICE ADVISOR from Tamiami Hyundai responded on 02/21/2022 11:14 AM

Thank you for taking the time to complete our review, Ill call you soon to talk about your advisors performance 

Christian Marimon
Assistant Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 3335

Employees worked with
PN
PAUL LOUIS NIEMIEC
MM
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Mary M.
Bonita Springs, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service department
The Service team was quick and efficient. Their communication with me was clear.
MATTHEW D L., SERVICE MANAGER from Tamiami Hyundai responded on 02/19/2022 09:21 AM

Thank you for taking the time to complete our review! 

Matthew Lee
Service Manager 
Tamiami Hyundai / Genesis
239-417-1222 ext 234
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2020 Hyundai Venue
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2022
verified customerVerified Customer
9
Category: Service
Walk In Oil Change
Walked in for an Oil Change on a very busy day. I told them I would wait in the Customer Lounge. Some 3 plus hours later I went to Service desk to inquire of status of my Vehicle. It was completed and the works order with my keys was buried under a pile of other works orders. My Vehicle was parked so far away after completion it was difficult to find even with activating the horn, instead of parking up front as completed. A better system of Mechanics placing completed Service Orders in a separate pile would probably correct this unnecessary wait.
Employees worked with
PN
PAUL LOUIS NIEMIEC
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