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PAUL LOUIS NIEMIEC

Tamiami Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1091 reviews)
69

Reviews of PAUL LOUIS NIEMIEC

Verified Customer
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Slow service and overcharged
I had an appt at 2pm and dropped my car off earlier (11am) in case they had time to complete the service early. I called at 3pm to see the progress of the service. They called back shortly after and said it should be finished in next 5-10min. Once I got to the dealership I waited an additional hour before getting my car back when it was a simple oil change and tire rotation. Also when I made the appt online I selected a 39.99 oil change and I ended up paying for a $70 oil change. I think they try to take advantage because I'm female. Overall, service was horrible. An oil change and tire rotation should not take nearly 3 hours from my scheduled appt. what's the point of even making an appt then?
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/30/2017 06:56 AM

Attempting to contact customer

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 04/01/2017 09:12 AM

I apoligize for your recent service experience here.  Your time is valuable and I recognize that.  I would love the opportunity to talk with your when it is convenient.  Please shoot me an email or call me anytime Mon - Fri next week.  Thank you for your time.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
239-417-1222, ext# 249
Employees worked with
PN
PAUL LOUIS NIEMIEC
CC
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Charlotte C.
Naples, FL
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car not ready when promised!!
My appointment was at 10am and car wasn't ready until 3pm, even though I inquired twice.
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/29/2017 07:54 AM

I certainly apoligize for the delays!  I did leave a message on your voicemail.  Please call or email me anytime if you have any other questions or concerns or if i can be of assistance.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
RB
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Rochelle B.
Woonsocket, RI
2008 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and thorough service.
This was my first visit to Tamiami Hyundai as I recently moved to Florida. I am pleased with the expert, prompt, and thorough service I received and the friendly and courteous people that I dealt with. Also, the waiting area was comfortable and "user friendly."
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/27/2017 07:27 AM

Congratulations on your recent move to Florida!  We appreciate your business and the review.  Have a great week!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
KW
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Kenneth W.
Naples, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt, efficient and thorough
Service has been consistently good over the six or more years I have worked with this dealership.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/23/2017 04:37 AM

Thank you for your business and for the review!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Marco Island, FL
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor customer service
My car was damaged during the service and they did a poor job fixing it. One personnel even stated "You can be lucky that we told you about the damage and are willing to fix it." This is very poor customer service and is unacceptable!
Not Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/20/2017 08:22 AM

no

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
MC
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Michelle C.
Naples, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and courteous.
Diagnosis and problem solving.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/18/2017 11:35 AM

Thank you for your business and for the review.  Have a great weekend!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
TK
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Tom K.
Bonita Springs, FL
2012 HYUNDAI SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2017
verified customerVerified Customer
Category: Service
Personality
Paul in the service department was a great help in answering my questions and helping with an issue on my 2012 Santa Fe. Really felt comfortable working with him.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/17/2017 10:46 AM

Thank you for your business and for the review.  Have a great weekend!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
MW
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Mark W.
Columbia, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Knowledgeable and honest service advisors who ensure high quality maintenance for a high quality automobile.
Paul Namiec, a service advisor provided exceptional advice with regard to our concerns. We were primarily concerned about the alignment of the front end of our Sonata Sport. Not only did Paul address the alignment issue, but also recommended a better, more economical service package which not only included the alignment of all four wheels, but also tire rotation, replacement of air filters, an oil change, etc. Since we were visiting the area from out of state, we were relieved to work with a service advisor who was friendly, honest and furnished sound advice. And, as a result, high quality auto care was provided. We are very pleased with how our Sonata Sport runs so smoothly on the open road. We were driving a long distance, so we needed reliability and we received it. We also appreciated the shuttle service which was offered. Greg , the driver, was terrific. High marks for Tamiami Hyundai!
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/17/2017 10:01 AM

Thank you for allowiing us to service your vehicle and for the great review!  I trust you had a great time while in Florida.  Have a great weekend!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
SR
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Steven R.
Naples, FL
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent and flexible service
The service department allowed me to drop my car off two days early since we were going out of town. It was ready and waiting when we returned,, fully serviced and clean.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/16/2017 02:01 PM

Thank you for your business and for the review!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
WH
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WILLIAM H.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Super people
Super people
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/15/2017 09:46 AM

Thank you for your business and for the review!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely manner
The person stated that my car would be 30-45 minutes. Instead, it was almost 2 hours prior to me leaving to go back to work.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/13/2017 11:58 AM

Thank you for your business.  I apologize for the delay.  There is no reason the service should take that long.  We strive to provide the best service experience possible.  But, obviously, there is alway room for improvement.  Please feel free to contact me anytime if you have any questions or concerns.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
JD
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Joyce D.
Naples, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waiting area clean, well maintained, comfortable
Pleasant experience
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/10/2017 01:05 PM

Thank you for your business and for the kind words.  Have a great weekend!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
JF
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Joy F.
Naples, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/08/2017 01:35 PM

Thank you for your business and for the review!

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
Verified Customer
Naples, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very personable service.
very personable service, great waiting area.
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/08/2017 01:34 PM

Thank you for your business.  I apoligize for the extended wait time.  Sometimes we get a little behind in season.  Its certainly not the norm!  If you have any questions or concerns, please dont hesitate to call me anytime.

Regards,

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
AC
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Albert C.
Naples, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the people
yes
Recommended
BRIAN A W., Assistant Service Manager from Tamiami Hyundai responded on 03/01/2017 02:41 PM

Thank you for your business and for the input! 

Brian Wagner
Assistant Service Manager
Tamiami Hyundai
Employees worked with
PN
PAUL LOUIS NIEMIEC
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