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SureCritic / Hyundai Dealer / Pohanka Hyundai / RICHARD T BRITT
RB

RICHARD T BRITT

Pohanka Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

Reviews of RICHARD T BRITT

Verified Customer
Glenarden, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The worker's
The people that interact with where very helpful.
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:23 AM

Thank you for the kind words and great score! We appreciate it.

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
OA
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Olusegun A.
Suitland, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always confident
Kirsten at the service desk was very helpful and she’s always is. She took her time to understand what I needed and I felt the facility happy.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
Verified Customer
Upper Marlboro, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It is very professional and friendly place
I would recommend this dealership to take your car for service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 07:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Bowie, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
They do great service!
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 07:49 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with
RB
RICHARD T BRITT
SG
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Starr G.
Washington, DC
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Costumer Service
I enjoy the service there
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/17/2021 12:58 PM

Thank you for your 5 star we do appreciate your service here with us!

 

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
KM
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Kim M.
Suitland, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good customer service
Great Customer Services
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/28/2021 07:02 AM

Thank you for providing your feedback Kim. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
LJ
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Leonard J.
Silver Spring, MD
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great front end to exit service!
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/21/2021 05:38 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly customer service
If you're looking for friendly and efficient service this is the place to go!
Recommended
DAVID P. from Pohanka Hyundai responded on 05/05/2021 12:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
SW
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Sherry W.
Hyattsville, MD
2002 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
I received outstanding service from Service Advisor Will Bishop and outstanding service in having my battery checked and an oil change. I am completely satisfied. Thanks Pohanka Hyundai!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/26/2021 04:58 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business Sherry, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
MC
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Martin C.
Largo, MD
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Pohanka rep.
The sale and service rep was nice, polite, and very helpful.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/26/2021 04:56 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Employees worked with
RB
RICHARD T BRITT
Verified Customer
District Heights, MD
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
Great service will return
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/22/2021 12:58 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.             

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Greenbelt, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customer Verified Customer
Category: Service
Service Review
Came to the dealership recently the service that was provided was completed on the day of the visit.
Recommended
Employees worked with
RB
RICHARD T BRITT
Verified Customer
Greenbelt, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customer Verified Customer
Category: Service
Service Review
Came to the dealership recently the service that was provided was completed on the day of the visit.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/13/2021
Service Type: Maintenance
Category: Service
Hyundai Dealership
I have had my car since 2017 and haven't had any major issues.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/14/2021 08:01 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will reach out to you soon.

 

Employees worked with
RB
RICHARD T BRITT
OJ
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Ola J.
Washington, DC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personnel
Clean Efficient Friendly Knowledgeable
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/07/2021 01:59 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
Verified Customer
Arlington, VA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Sean made my service easier
I've just droped my keys and it was ready in a hour. Sean sent me messages for any update. Highly recommend.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/05/2021 06:10 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
CW
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Cherrell W.
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Highly recommend. I only allow this dealership to handle anything dealing with my car.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/24/2021 05:12 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Cherrell. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

Employees worked with
RB
RICHARD T BRITT
RC
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Ronald C.
Capitol Heights, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people and great service.
Thanks for having service family like Jackie.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/23/2021 09:53 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Ronald. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
RB
RICHARD T BRITT
MJ
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Michael J.
Upper Marlboro, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Kristen made them a easy for me
Had a great experience compared to another dealership that I won’t mention that’s was in Bowie Kristen was professional kept me updated and also fixed the recall without me asking she was great will definitely come back here for service with employees like her thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:22 AM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
Verified Customer
Washington, DC
2019 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Do as you say
If your customers car parts come in call them let them know, don't let them call you and find out your needed part has been with them for 2 days without notification
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:45 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will reach out to you soon in regards to your concerns.

MIGUEL D. from Pohanka Hyundai responded on 03/26/2021 10:01 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

Employees worked with
RB
RICHARD T BRITT
DC
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Diosa C.
Bowie, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Great experience
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/18/2021 12:12 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
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