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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

KT
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Kevin T.
Gettysburg, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied
Always pleased with service. Always meet my needs.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
PR
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Patricia R.
Littlestown, PA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Made time for me
I explained to Rick that my check engine light came on and he squeezed me into the schedule so my car was safe to drive.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CL
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Charles L.
Westminster, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai Service
Exceptional and quick turn around on the service I received from this dealership as described in detail on the previous review with this e-mail.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Manchester, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Helpful
The service team is helpful and polite and will do their best to fix whatever is wrong with your car
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
YE
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Yvette E.
Owings Mills, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The Santa Fe Girl
This is my fourth Hyundai Santa Fe and I am in love.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Manchester, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customer Verified Customer
10
Category: Service
Helpful
The service team is helpful and polite and will do their best to fix whatever is wrong with your car
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2021
Service Type: Repair
1
Category: Service
Crap car, crap service
Purchased a brand new Hyundai SUV because of its ratings/warranty. 2 years into it I have all kinds of issues. Hanover Hyundai is the closest dealership to me, and all I have are issues when getting my vehicles back. The work is rushed, the multipoint checks are clearly not being done, and myself and my husband are getting our cars back still with issues. Can’t get an oil change without getting it back LEAKING oil, since someone is too lazy to fully tighten it. Waited a month for a part only to have it fixed incorrectly and have to wait another 2 weeks. Not to mention, the general manager, Ernie is rude, disrespectful and condescending. Will talk over you like you’re nothing and have excuse after excuse why you get your car back still with issues. If I didn’t have to drive over and hour to a different Hyundai dealership, I would never step foot in this establishment again. Instead of fixing my car and taking care of it properly Ernie told me I should “buy a new one” when it’s 4 years old with 63k miles. Such a joke. Don’t buy a Hyundai and don’t go here.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 09/15/2021 02:03 PM

Heather, Will you please re-score me 5 STARS - the STARS effect me and no the General Manager.
I did order the tape for all the doors and will call once they are in and will provide a free rental car while we have a professional detailer install the tape pieces.
Thanks, Rick

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great dealer
Extremely friendly and caring
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
EM
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Ernest M.
Hanover, PA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
the best!
the team addressed my concerns efficiently and took care of me in a professional, outstanding manner
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/30/2021 07:51 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KB
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Karoly B.
Hanover, PA
2019 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
2 Hour Emission and Inspection
Service personnel are fine, pleasant. My vehicle has less that 14,000 miles and yet it took two hours to complete the service. It has never took longer than an hour in the past.
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/31/2021 05:42 AM

I want apologize about your most recent service experience. As you know the life-line of any good company is it's communication with it's customers. I would like to know more about your experience. I look forward to speaking with you about your experience soon. Your input will help our team improve our processes and provide a better client experience in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 09/15/2021 02:09 PM

Please re-consider re-scoring your service writer with 5 STARS, the STARS affect is scores, not what transpired for scheduling and getting the car done in time. So, If he did an Exceptional Job, please change the rating to 5 STARS.
Thanks again, 
GHH Service Team

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I wish every dealership was this friendly!
My engine check light came on and I didn’t want to drive home incase something major was wrong. I stopped into the dealership unsettled and I was greeted by Rick. I was offered me a bottle of water a side of reassurance. He made me chuckle. About 30 minutes later the vehicle was diagnosed and I made an appointment and had the repairs performed the next week. They even gave me a loaner car!
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/20/2021 05:10 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Taneytown, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality service and experience
Quality service and experience. The overall expertise and customer service that I experienced were exceptional. The service department is knowledgeable on manufacturer specs and does an incredible job of providing understandable feedback to make educated decisions as a consumer.
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/12/2021 01:50 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
NM
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Norman M.
Hanover, PA
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Interior odor problem
Dealer did what the field engineer told them to do to correct the problem. It did not work. Not confident anyone is going to make an effort to correct the problem.
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/12/2021 01:49 PM

Thank you for your feedback. I truly do not understand what else we could have done as a dealership to solve your issue. We involved our DPSM and Field Engineer and replaced the headrests multiple times. I hope you find the resolution.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AC
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Alan C.
East Berlin, PA
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/16/2021 01:53 PM

I would like to apologize for you negative experience at our dealership. When I spoke with you following your visit I made sure to refund you immediately. If you look at your card statement you will see it credited back. Once again, I apologize for the misunderstanding. I will attempt to reach you within the next few days. We look forward to speaking with you and working towards keeping your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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