ROGER YOUNG

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to keeping you safe and exceeding your expectations.

 Thank you for sharing your service experience with us. Once again, we are sorry your ignition switch failed, as this is a common problem on these older vehicles. We are happy it at least happened when you were picking up rather than when than somewhere more inconvenient. We are committed to exceeding your expectations and we were happy to give you a very large discount.

Thank you for taking the time to share your service experience with us. Our apologies we are unable to cover the rear camera under factory warranty but Roger will be reaching out to you to make sure we get it taken care of. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us. Our sincere apologies for the detail department equipment failure and not being able to complete your complimentary wash and the seat not being returned to the original position. We will meet with our detail manager and while we have no control of the equipment malfunction, they should of offered to vacuum your vehicle. This survey is based on how well Roger, your service consultant performed. We are committed to exceeding your expectations and again our apologies for the unusual circumstances with your visit. Roger will be following up with you.

Thank you for speaking with Roger today and allowing us to complete your vehicle wash.

 Thank you for sharing your service experience with us. Our apologies for the amount of time we needed to complete your engine update and service. Without an appointment we always do our best to get you taken care off, it just may take a little longer as we are working it in between our scheduled appointments.  

 Thank you for sharing your service experience with us and the 4 star rating. We are committed to exceeding your expectations.

 Thank you for taking the time to share your service experience with us. We greatly appreciate your kind words and 5 star rating hope you visit our little town again. We are committed to exceeding your expectations.

 Thank you for sharing your service experience with us.

 Thank you for taking the time to share your honest feedback with us. We pride ourselves on exceeding our guest's expectations and sincerely appreciate your remarks. We are always looking to improve our guest's experiences and do have new chairs on order. Roger, your service consultant will be following up with you.

 Our sincere apologies for the issues you are having with your vehicle. Roger will be reaching out to you shortly.

 Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time it took to service your vehicle. We will be following up with you shortly and we appreciate you bringing this to our attention.

 Thank you for speaking with Roger today and we are appreciate the feedback. We are always looking to improve and have added additional express technicians.

 Thank you for sharing your service experince with us and the 5 star rating.

 Thank you for taking the time to speak with Roger today. Again, our sincere apologies for any inconvenience we may have caused and rest assured we will make sure to get this right for you. Our guest's satisfaction is our number 1 goal.

 Thank you for brining this to our attention. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you allowing us the opportunity to correct this for you.

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star on your next visit.

 Thank you for sharing your service experience with us. Our apologies your extended warranty would not cover your repairs. Roger, your service consultant will be following up with you to make sure we, in service, did everything we could to assist you.

 Thank you for speaking with us today. We appreciate your feedback and read every survey submitted from our guests. If there is an area that we may improve on, we would like to hear it to better our service experiences for our guests. Once again, our apologies that the extended warranty did not cover your needed repairs and I hope we provided you with a pleasant and professional experience. Please let me know if I may ever be of assistance.

Thank you for speaking with Roger today. Our apologies for any inconvenience this may have caused. We appreciate you bringing this to our attention so we may implement a process for service to inspect vehicles traded to us from other dealerships before we deliver them to our guests, Happy New year!

Thank you for bringing this to our attention and our apologies. Roger, your service consultant will be reaching out to you.

Happy new year!

Thank you for speaking with us today. Our sincere apologies for the sales call you received and this will be addressed during our weekly meetings. Thank you again for your understanding and Happy new year.