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STEVE CHOUINARD

Torrington Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78

Reviews of STEVE CHOUINARD

AP
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Anthony P.
Watertown, CT
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Very thorough.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/05/2019 05:08 AM

Thank you Anthony for your review. Hopefully on your next service visit we will have earned a 5 star rating. Have a great weekend.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Torrington, CT
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Excellent
So I have been here a few times and for a dealer they are reasonable on price and the service is good and timely. Normally I just use parts because I tend to do my own work. This rating is down 1 star because the new hire in parts was not trained. Instead of wasting time waiting on the supervisor I paid the shop to fix it. Parts opened late and lacked skill so I put 4 star. Service is always five star every time you deal with them.
Recommended
JOHN M. from Torrington Hyundai responded on 12/03/2018 07:11 AM

Good Morning, 

Well, let me first say that the survey you completed is a Service Department Only survey and has nothing to do with Parts. It only reflects on your Advisor's (Steve) performance and unfortunately anything less than 5 Stars is a failure on his part. It's unfortunate you had the Part issue and I will forward your survey to them so they can correct it. 

Enjoy your day,  

Employees worked with
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STEVE CHOUINARD
Verified Customer
Ashley Falls, MA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
They took my car in on time and service was quick.
Recommended
JOHN M. from Torrington Hyundai responded on 10/22/2018 06:37 AM

Good Morning Ms. D, 

Thank you for the good survey. Unfortunately, anything less than 5 Star service is a failure. I'll be speaking with the service advisor that assisted you that day and go over what transpired. Hopefully next time, he'll deliver that 5 Star service we're known for.  

Enjoy your week, 
Your Torrington HYundai Service Team 

Employees worked with
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STEVE CHOUINARD
AG
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A G.
Litchfield, CT
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Frustrated
Waiting for a week + is frustrating with no update call letting us know if there is a problem getting in the part needed.
Recommended
JOHN M. from Torrington Hyundai responded on 06/12/2018 07:02 AM

Good Morning, 

I understand one of the advisors called you this morning and you're coming in on Thursday. I will be here and speak with you regarding your issues. Just so you know, there was a mis-match on your order number and that is why it took so long to determine if the part was here.  Look forward to seeing you on Thursday. 

Thank you, 
Your Torrington Hyundai Service Team 

Employees worked with
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STEVE CHOUINARD
Verified Customer
Torrington, CT
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My repair was completed quickly and competently.
My repair was completed quickly and competently.
Recommended
JOHN M. from Torrington Hyundai responded on 06/06/2018 10:49 AM

Thank you. 

Employees worked with
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STEVE CHOUINARD
SS
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Sean S.
Burlington, CT
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Service department was very helpful. They worked well with the uncooperative Portfolio Extended Warranty Company who did not want to pay for repairs needed. Repairs were done in a timely fashion and seem to be holding up and no problems are expected.
Recommended
JOHN M. from Torrington Hyundai responded on 05/21/2018 06:36 AM

Good Morning,  Its disappointing to hear we fell down on your recent service visit. As I hope he explained, the advisors are rated on 5 Star, definitely will return service and anything less is a failure. Be assured we value your business and on your next visit should you not receive that excellent 5 Star service, please ask to speak with me. I'm here to enusre you get it. 

Thank you and enjoy your day, 

John M and your Torrington Hyundai Service Team 
 

Employees worked with
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STEVE CHOUINARD
KC
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Kathleen C.
Unionville, CT
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Had a very good experience
Recommended
JOHN M. from Torrington Hyundai responded on 04/04/2018 02:23 PM

Good Afternoon Ms. C,  (We don't use names for security purposes)

Thank you for the great survey. We strive to give 5 Star service so we're a little disappointed we didn't meet all of your expectations. Hopefully next time, we're able to hit that "5" as our service consukltants are rated on "5" Star service. Anything less is unaceptable. 

Thank you again and enjoy the rest of your day,

Your Torrington Hyundai Service Team  
 

Employees worked with
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STEVE CHOUINARD
Verified Customer
New Hartford, CT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
My recall was scheduled within a few days of my call. The service was completed within several minutes of the time frame I was given.
Recommended
JOHN M. from Torrington Hyundai responded on 04/02/2018 05:32 PM

Good Evening Ms. L,  Thank you for the great survey. We always strive to hit 5 Stars as we are judged on that 5 Star rating so,  on your next visit I hope we're able to meet all of your expectations.  

Thank you again,
Your Torrington Hyundai Service Team 

Employees worked with
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STEVE CHOUINARD
Verified Customer
Burlington, CT
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alright service
Service is typically great. Repairs usually done in a very timely manner. Of course assuming they did it... I know multiple people who have been told they had work done and did not here. They lied about taking my car out on the road for a test drive because it came back with the same amount of miles it went in with and they even upped the leaving miles on the invoice which if I didn’t see them drive it straight into the bay with it I may have believed until I read my odometer.
Not Recommended
STEVE C. from Torrington Hyundai responded on 02/16/2018 04:58 AM

Good Morning, 

Not sure what was not addressed on your visit but if you would like to discuss it in detail we can do just that.

860-489-0471

-Steven Chouinard

JOHN M. from Torrington Hyundai responded on 02/16/2018 06:48 AM

Good Morning Mr. S, (We don't use names for security purposes)
This is John Mendela and I'm the operations manager that over sees our Service Dept.  Firstly, I see Steve responded to your survey. Secondly, I reviewed your file and spoke with the technician/parts manager and confirmed your vehicle was in fact
diagnosed properly and repaired to specifications. Regarding the odometer; the techincian drove it for over one (1) mile. The ***58 to ***59 reflects properly but please note the tenths on the odometer reflect over the mile road test. The tech. that worked on your car is a certified Hyundai "A" tech and his integrity is top notch. Please feel freew to contact me should you have any otheer questions/concerns.
Thank you,
John   

Employees worked with
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STEVE CHOUINARD
JT
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Jonathan T.
New Hartford, CT
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
coolant flush and change
The work was done correctly. The time it took was 1/2 hour longer than the estimated time of 45 minutes to one hour. I was there for 1.5 hours.
Recommended
STEVE C. from Torrington Hyundai responded on 01/13/2018 02:04 PM

Thanks so much for the 5 star review!!!!

-Steve Chouinard

Employees worked with
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STEVE CHOUINARD
Verified Customer
Plainville, CT
2010 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service is always good but there are times I've had to return again to solve the problem.
Recommended
STEVE C. from Torrington Hyundai responded on 01/13/2018 02:05 PM

Thanks so much for the 5 star review!!!!

-Steve Chouinard

Employees worked with
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STEVE CHOUINARD
Verified Customer
Litchfield, CT
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
yy
no thank you
Recommended
STEVE C. from Torrington Hyundai responded on 12/18/2017 07:01 AM

Thank you so much for taking the time out of your day to fill this out and if there is anything I can improve on please let me know how to get that 5th star.

Thanks,

Steve Chouinard

Employees worked with
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STEVE CHOUINARD
JW
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Jack W.
Torrington, CT
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Dependability
Everyone is helpful and friendly.
Recommended
STEVE C. from Torrington Hyundai responded on 10/05/2017 09:26 AM

Thank you so much for the 4 star survey. Please let us know what we can do on your next visit to earn that 5th star

-Steve Chouinard
Service Manager
Alfano's Hyundai

Employees worked with
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STEVE CHOUINARD
Verified Customer
Torrington, CT
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
They provide great service for our vehicles.
Recommended
STEVE C. from Torrington Hyundai responded on 09/11/2017 04:41 AM

Thank you very much for your survey and please let us know what we can improve to earn a 5 star review!

Steve Chouinard
Service Manager

Employees worked with
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STEVE CHOUINARD
PJ
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Phyllis J.
Terryville, CT
2005 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
great
Recommended
STEVE C. from Torrington Hyundai responded on 09/06/2017 09:42 AM

Thank you very much for your survey

-Steve

Employees worked with
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STEVE CHOUINARD
TD
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Thomas D.
Torrington, CT
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Service and upgrades, and recall by Hyundai!
Parts not available at the time of recall, and Still waiting to be contacted by the Dealership for the last three weeks!
Recommended
STEVE C. from Torrington Hyundai responded on 09/01/2017 05:33 AM

Good morning, I am sorry for the delay that part was on back order and usually only takes 2 days to come in. We took shipment of a box of them yesterday and will be calling you soon to make an appt.

-Steve

Service Manager

Employees worked with
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STEVE CHOUINARD
Verified Customer
Watertown, CT
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Good
Dealership has been around many years but front desk service should be better trained on pricing and time.
Recommended
STEVE C. from Torrington Hyundai responded on 08/17/2017 11:05 AM

Good Afternoon, Im sorry this visit took longer then expected I was hoping there was an easy fix for the top compartment and had the tech looking into if it could be fixed with a spring instead of needing a whole new unit which pushed your time in the shop over the expected time a bit. My appologizes! We hope to make your next visit faster and thank you for making me aware of things I can make better.

-Steve Chouinard

Service Manager

Employees worked with
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STEVE CHOUINARD
JM
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Jon M.
Torrington, CT
2011 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very expensive. Very friendly.
As explained before, the prices seem very high. The customer service is very friendly, honest and accommodating
Recommended
Robert J G. from Torrington Hyundai responded on 07/21/2017 05:24 AM

Hi Jon glad to hear service has been good to you, Ian and Steve have said you guys are great customers.

If you ever need my assistance my name is Bob Griffin Service Director

Not sure if they will let you change your 4 to a 5 star but that does personally help the advisors, they are currently at perfect score.

Thanks
Bob

Employees worked with
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STEVE CHOUINARD
TD
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Thomas D.
Clearwater, FL
2009 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department.
Friendly and caring service department.
Recommended
STEVE C. from Torrington Hyundai responded on 06/13/2017 04:46 AM

THANKS FOR THE 4 STAR REVIEW. PLEASE LET ME KNOW IF THERES ANYTHING I CAN DO IN THE FUTURE TO EARN THAT 5TH STAR.

-STEVE C.

Employees worked with
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STEVE CHOUINARD
SD
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Stephen D.
Barkhamsted, CT
2011 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Work was completed on time.
The work was completed on time and the service manager kept me apprised of the work. Very friendly service. The cost for parts and labor was about 40% higher than I expected.
Recommended
STEVE C. from Torrington Hyundai responded on 05/30/2017 07:20 AM

Thanks for the 4 star survey..

-Steve C

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STEVE CHOUINARD
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