Business Solutions

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STEVE CHOUINARD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78
Send a Message to STEVE

Verified Customer
Sandy Hook, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Torrington Hyndai
Torrington Hyndai was better then other Hyndai dealerships I've been in. The two gentlemen working the desk that day were very nice, professional and helpful. One of them even came out to my car to help me with a question I had. Another gentlemen that had brought his car in that day said that even though there are Hyndai delears closer to them, he chooses this one, and I can definitely see why.
STEVE C. from Torrington Hyundai responded on 03/31/2022

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with

JC
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James C.
Sherman, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Mike Haas was very good
The service department impressed me.
STEVE C. from Torrington Hyundai responded on 03/31/2022

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with

CI
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Cindy I.
Winsted, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Needed Service
I went in for an oil change, and the service people found other issues which needed attention. Cost more than expected, but glad they took care of the other problems.
STEVE C. from Torrington Hyundai responded on 03/31/2022

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with

EM
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Eileen M.
Winsted, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Five Stars!
This is THE best car dealership I've ever experienced. I'm 78 & have had my share of car dealerships. Alfano is the very best.
STEVE C. from Torrington Hyundai responded on 02/14/2022

Good Morning,

    I just wanted to reach out and thank you for your 5 star review, we value you as a customer. Thank you for choosing Torrington Hyundai.

-Steve Chouinard

Service Manager

Employees worked with

JA
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Jamie A.
Goshen, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service department
Steve in the service department is very professional and very personable.
Service is always on time and explained thoroughly.
Employees worked with

JP
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Julie P.
Terryville, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience
The best dealership experience I’ve ever had. Very impressed with the work as well as the personal at this dealership
Employees worked with

Verified Customer
Prospect, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
excellent service
AAA
CHRISTOPHER D. from Torrington Hyundai responded on 01/03/2022

Thank you for your review. Happy new year.

Employees worked with

EG
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Elizabeth G.
Canaan, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thanks Hyundai
I have a good experience with Hyundai
CHRISTOPHER D. from Torrington Hyundai responded on 12/30/2021

Thank you Elizabeth for your review. Happy New Year...!!!

Employees worked with

TS
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Thomas S.
Burlington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I was very pleased with the short wait time.
My latest visit was a great experience. I was in and out in less than 1/2 hour. My car is almost 10 years old and I have almost always pleased with the service.
CHRISTOPHER D. from Torrington Hyundai responded on 12/15/2021

Thank you Thomas for your review. It helps us a lot. Happy holidays.

Employees worked with

Verified Customer
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome Customer Service
Professional and customer-friendly in a professional manner.
CHRISTOPHER D. from Torrington Hyundai responded on 12/10/2021

Thank you Jacob for your review. Have a Merry Christmas.

Employees worked with

AS
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Anthony S.
Cornwall Bridge, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very satisfied with the service staff
Had an odd situation with the exhaust. The courteous service department inspected the car right away and deemed it a warranty issue. The part came in 2 days later and will be replaced tomorrow.
CHRISTOPHER D. from Torrington Hyundai responded on 11/19/2021

Thank you Anthony for your review. Always a pleasure. Have a great Thanksgiving.

Employees worked with

Verified Customer
Canton, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Friendly and prompt
Always nice to speak with person at the service desk. Sales staff was helpful when comparing buying versus leasing
CHRISTOPHER D. from Torrington Hyundai responded on 10/04/2021

Thank you for your review. Unfortunately a 4 star rating is a failing grade in Hyundai's eyes. I hope you can return the second review with a 5 star rating if you feel your advisor earned it. Thank you in advance.

Employees worked with

DG
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Diana G.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place!!
The representative was really nice and answer all our question.
We walked out with brand new 2021 Hyundai Accent!!!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 06/28/2021

Thank you Diana for your review. Have a great day. 

Employees worked with

LH
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Lawrence H.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and thorough.
Took me at last minute and I was never there for service before.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 06/23/2021

Thank you Lawrence for your review. Happy to have you aboard. 

Employees worked with

TS
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Thomas S.
Millerton, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledgeable and friendly staff.
The staff always has the best interest of the customer. Excellent way to run a business.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 05/28/2021

Thank you Thomas for your review. Have a great holiday.

Employees worked with

TS
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Terri S.
Wolcott, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great and fast service
I had to bring my car in for a recall and was told my car would take about an hour. It was done in less than and hour. Also, the staff was very friendly.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/30/2021

Thank you Terri for your review. Have a great weekend.

Employees worked with

Verified Customer
Winsted, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good job!!
I had a recall notice.... when I called service department it was fully explained. I brought the car in and service department was awesome .. repair done in time stated..waiting room clean and comfortable!
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/14/2021

Thank you for your review. I see you had a great visit but a 4 star rating in Hyundais eyes is failing. I hope you can return this survey with a 5 star rating. Thank you. Have a great day.

Employees worked with

PC
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Patricia C.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Never disappointed
I have been going to this dealership for years and there are never problems.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 04/09/2021

Thank you Patricia for your review. Have a great weekend.

Employees worked with

FS
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Ferenc S.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I return here, once my car has an issue or after other shops mess up the repair and I need real expert opinion.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/18/2021

Thank you Ferenc for your review. It helps us a lot.

Employees worked with

JA
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Joseph A.
Torrington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Home Town service
Steve is always awesome!! Service was great.
Recommended
CHRISTOPHER D. from Torrington Hyundai responded on 03/04/2021

Thank you Joseph for your review. Always a pleasure. 

Employees worked with
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