Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

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Charkeise C.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Follow-up
After being dissatisfied with the turn out of events I am happy that someone heard me and took ownership of my complaints. I am awaiting service and follow through however, I greatly appreciate being assured my issues will be resolved.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2021
Service Type: Repair
Category: Service
Follow through/follow up.
I have yet to receive my key and was told the reason was because the individual over the transaction is no longer with the company. So I am assuming everything that the individual oversaw fell through the cracks or is null and void. I have yet to get an update on the status of my key other than the individual who makes keys was not there...
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/07/2021 03:31 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight to the key that you have purchased.  I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great night.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
CT
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Cheryl T.
Lithia, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customer Verified Customer
Category: Service
Ray was great!
The only complaint I have is waiting 2 hours for an oil change. Everything else was great!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
2 hours....
Except for it taking almost 2 hours for a simple service appointment everything else was fine
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/06/2021 06:42 AM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great day. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
LL
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Linda L.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
verified customer Verified Customer
Category: Service
Always friendly.
Clean establishment. Appreciated very much at this time with covid lurking around every corner!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2021
Service Type: Maintenance
Category: Service
Service took too long. Another customer was complaining
The survey takes too long...repetitive
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/31/2021 06:41 AM

Thank you for taking the time to speak with us and we appreciate your feedback. If there is anything more we can do please let us know. Have a great day 

Employees worked with
SG
Samantha Giddens
OH
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Osmany H.
Winter Haven, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
Service Type: Maintenance
Category: Service
Eficiencia y buen trabajo
Lo mejor de lo mejor
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/24/2021 03:40 PM

Thank you for your business and we look forward to seeing you next visit. Have a great evening. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
BS
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Brenda S.
Lakeland, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2021
Service Type: Repair
Category: Service
Jessica Alexander
Jessica was very helpful, professional , informative , friendly and directed me to the right person to talk too. I meant to give her a 5; an exceptional rating but hit wrong rating star. I give her a 5 star as well as all of Lakeland Hyundai employees that I have had the pleasure to work with giving all 5 stars.
Hope you can please use this report which will correct my error on the other rating. Thank you.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2021 05:26 AM

Thank you for your buisiness and we look forward to seeing you next service. 

Employees worked with
SG
Samantha Giddens
LS
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Lonnie S.
Lakeland, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
verified customer Verified Customer
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2021
Service Type: Repair
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/20/2021 08:37 AM

Thank you for your business and if you need anything else do not hesitate we are here to help. I look forward to seeing you next visit. Have a great weekend. 

Employees worked with
SG
Samantha Giddens
BM
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Bonnie M.
Polk City, FL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
You need to get rid of the sales manager Lou or Lu (whichever) because he lost you not one but two new car sales. .
I have purchased two cars there in the past. Lou told me that didn't matter at all. So my son and I purchased two new cars at another dealership. They treated us like humans there.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/10/2018 06:33 AM

Hello,

 It was a pleasure speaking to you and please feel free to contact me in the future if I may help you in any way.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
PV
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Paul V.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
I was treated with respect and made to feel important. Quality was as good as expected. Good job, keep up the good work.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/09/2018 07:45 AM

Paul

We know our teams really do care about your service experience and the health of your vehicle. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RK
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Roger K.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2018
Service Type: Maintenance
Category: Service
Very expedient problem solutions
I had a problem with my car which happened months ago but i didnt mention it till today. Problem was addressed by lakeland hyundai WITHIN HOURS. UNBELIVABLE. Big thumbs to. Chris Haggstrom.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/05/2018 01:53 PM

Hello,

 I am glad I can help with the this situation and I look forward to seeing you tomorrow morning so I can get this situation resolved.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
RH
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Richard H.
Ruskin, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
march 29 service
whenever I come to Lakeland Hyundai for service on my 2013 sonata service there is always prompt and friendly! we have really enjoyed our experience with Lakeland Hyundai, and we absolutely love our sonata! my only complaint is that you guys are so far away from our residence in Ruskin. other than that we love you, and keep up the great work!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2018 10:36 AM

Thank you Richard for your kind words and review. Yes, Ruskin is a bit of a drive, but we truly appreciate your business and for coming to Lakeland Hyundai Service. If we can do anything (besides moving our dealership closer to your home), don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
XG
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Xiomara G.
Polk City, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Pretty fast this time
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/06/2018 10:34 AM

Xiomara

Thank you for your rating and review. We work with our teams every day to help improve all of our services. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
TD
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Taylor D.
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2018 10:46 AM

Taylor

Thank you for your great rating. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
AC
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Anna C.
Davenport, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people. Samatha, Jessica, et al.
Nice.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/04/2018 08:07 AM

Anna

Thank you for your rating and review. We also believe it is the people who make customer service the best. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service!
A big thank you to everyone, always great service from all employees
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2018 12:26 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
LB
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Libby B.
Lakeland, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
None
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/02/2018 05:08 AM

Libby

Thank you for your rating and review. If we could have done anything differently during your recent visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
AH
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Alan H.
Zephyrhills, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very good sevice
Was very happy with our service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 04/03/2018 10:47 AM

Alan

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RF
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Ruth F.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Quick and easy in and out. I appreciate them washing my car, also. Comfortable place to wait - though I would appreciate a nook where the TV is not right in my face as I am a reader - not a TV watcher.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 02:26 PM

Hi Ruth

Thank you for your rating and review. We do have some additional waiting areas in Hyundai that are less (in your face) with noise and distractions. There are also some quiet spots in Ford near the Cafe that are nice and quiet as well. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MA
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Mary A.
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Second attempt on dead battery
I brought my vehicle in on 1/25 with a dead battery. And it got recharged for 2 months exactly. This time was replaced with a new battery due to test that were done and I am happy so we'll see how she performs she's running really nice now and hopefully I won't have any problems. Thank you very much, very much.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 02:23 PM

Mary

We are sorry to hear about your battery issues but glad we could help resolve your problems. We know how frustrating it can be when mechanical issues arise and our team members really do try to work with everyone to help resolve their issues quickly and correctly. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Davenport, FL
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Timeliness Needs Improvement
Service for an oil change and 4-wheel alignment as preventative maintenance, took more than an hour and a half with no timeline or updates provided. On multiple occasions I could overhear the attendant at the desk asking "where is the Ioniq?" (My car). On all previous visits for oil changes, those visits all took over an hour to complete.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 03/28/2018 10:13 AM

Hello,

 I am sorry that your service visit took as long as it did. A alignment can add some wait time.Please call me at the phone number below so I can try to resolve this situation.

Christopher S. Haggstrom
863-577-5122
Lakeland Genesis & Hyundai

Employees worked with
SG
Samantha Giddens
SS
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Stefanie S.
Lakeland, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sam is amazing ?
Speedy service as always thanks Sam
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 06:40 AM

Stefanie

Thank you for your your rating, review, repeat business and kind words. Samantha does a great job and is well liked by all of her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
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