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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
SR

STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

RH
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Richard H.
Palm Coast, FL
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Schedule service
Friendly and courteous staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/24/2018 05:27 AM


 Thank you for sharing your service experience with us and the 5 star rating.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
ST
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Sharon T.
Melrose, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worth the drive for me
I live over an hour away and only trust this dealership with my car.
Great service, friendly & professional staff. They never try to over sell me and very straightforward with recommendations.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/24/2018 05:29 AM


 We greatly appreciate you taking the time to share your kind words with us and our continued loyalty to Hyundai of St Augustine. Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
CM
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Constance M.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service manager
Wow, I cannot say enough great things about the service manager Roger at Hyundai in St. Augustine. He always goes above and beyond to ensure customers receive five-star treatment, and he always takes his calls, which is important when you need to talk to someone in-the-know about your car and maintenance or any unusual problems it is having. Roger epitomizes professionalism and diplomacy in the workplace. He will be the reason customers buy Hyundai a second time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/18/2018 11:45 AM


 We appreciate you taking the time to share your kind words with us. Roger is a valuable member of our service team and always goes above and beyond.
Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
KB
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Kenny B.
Saint Augustine, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Regular maintenance went perfectly.
Always return my Azera to St. Augustine Hyundai for service. All the folks in service are first-rate. They are welcoming and accommodating. Highly recommend this dealer for your service needs.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2018 11:30 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
They always do a good job. This particular time I went in for oil change and explained to the gentleman who took my keys that the TPMS light was on, I wanted it checked out. Upon getting into car the light was still on and nothing mentioned about it. Other than that, great service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/13/2018 10:20 AM


 Thank you for sharing your service experience with us and the 4 star rating. Our apologies for the light staying on, we set the air pressures that were low and the light should go off after driving. It appears there is more going on that initially thought. It would be our pleasure to reinspect for you.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
DT
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Diana T.
Palm Coast, FL
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The best
Love the service I get from your service department. Everyone is great.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/11/2018 06:07 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
 
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
SL
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Stephen L.
Jacksonville, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Hyundai of St. Augustine does excellent service, their staff explains everything including options. And the price is reasonable compared to Jacksonville.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/10/2018 05:45 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MM
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Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service people very attentive & helpful .
Waiting rooms much be to desired but I go there because of services .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2018 11:35 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
GR
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Gilles R.
Jacksonville, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/03/2018 06:17 AM


 Thank you for taking the time to share your kind words with us and the star rating.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JM
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Joseph M.
St. Augustine, FL
2005 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
bang for the buck not there period
Please stop up-selling , just do the necessary repairs at a fair price with no BS ....AND on a timely manner. I have owned and run a VERY successful auto repair for 40 yrs , I am an ASE Certified Master Tech , as well as my Wife for 40 yrs , and we both just retired 4 months ago , you guys need a refresh on your approach to add on sales and customer service ! Your Service advisers personality , knowledge , and compassion to each and every customers personal situation is imperative for future long gain loyalty and potential... I ran my Fathers car thru your system for routine maintenance , and found many faults.............nothing that cannot be corrected , but still not right....... So if the purpose of this rating is for improvement , that's a really good step, and here I am............however you have to listen , consider and implement , or not......bottom line based on average customer awareness and time constraints/costs factors......not coming back......every shop has a bottom line , yessir , however personality , compassion and Knowledge drives sales .......trust me , eye to eye contact with trust based on truth is a steel forged in heaven........Bottom line, your system is a 6 of 10 , Why....Why are you lacking....pay more attention to personal relationships and trust , easy peasy with specific training , your people are beautiful , just not trained.......(^_^)
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/30/2018 04:24 PM

 Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him. 

 My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
SS
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Salvatore S.
Elkton, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not Happy
No communication
Sal s
Not Recommended
CHERYL B. from Hyundai of St. Augustine responded on 11/26/2018 02:45 PM

Hello

I am sorry for the inconvenience i will be having your Service Advisor
look into the issue and contact you about this matter.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/28/2018 12:20 PM


 Thank you for taking the time to speak with Tunde today and again our sincere apologies for the misunderstanding.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Always greeted very cordial and professionally. Love the free car wash also.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/23/2018 05:50 AM


 Thank you for sharing your service experience with us and the 5 star rating. Happy Holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JW
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Joseph W.
St. Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Only perfect!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/13/2018 02:43 PM

 
 Thank you for sharing your kind words with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
EH
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Edwin H.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smooth Visit
Prompt service. Friendly staff. Comfortable. Good coffee. Car wash and vac. Nice!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2018 01:28 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
GK
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Gary K.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Ok
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/30/2018 11:29 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Usually prompt, courteous service.
See above.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/29/2018 06:28 AM

Thank you for sharing your service experience with us 
and for the 5 star rating.
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
DB
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Donna B.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied customer
Helpfulness, skill and courtesy of service team. When I heard that Cheryl was no longer going to be my service consultant, I was not pleased. I like working with Cheryl very much. However, I must say Justin did a great job and I am very happy to continue to have him as my service consultant.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/29/2018 06:57 AM

Thank you for the wonderful words and sharing your service
experience with us and for the 5 star rating.
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
MD
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Marvin D.
Saint Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2018 Elantra
Outstanding and quick service
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/26/2018 04:37 AM

Thank you for sharing your service experience with us
and for the 5 star rating,
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
HH
gravatar
Hanley H.
Satsuma, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and great service
I appreciate the fast service and complimentary wash that I receive at every visit. My sales person Randy even arranged a loaner car that I needed to pick up my wife while the service was being performed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 08:07 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
CS
gravatar
Carol S.
Hastings, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They make you feel welcome and greet you with a smile.
Like always I have great service Jaynee always helps you out and takes wonderful care of you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 05:50 AM


 Thank you for taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
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