TC

TYLER B CHATTERTON

Assistant Service Manager

Murdock Hyundai Lindon

"Hard Working Family Man"

I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.

Overall Rating

4.8

(154 reviews)

62

Reviews of TYLER B CHATTERTON

Verified Customer

Nephi, UT

2016 Hyundai Sonata

08/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Will not be back

My opinion, at Lindon Hyundai it is way more important to be right than build relationships with customers.

Not Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 08/28/2019 12:03 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a

terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

NW

Nicole W.

Provo, UT

2018 Hyundai Elantra

02/23/2019

Service Type: Repair

Verified Customer

Category: Service

They not only don't fix what they say they fixed but they create additional issues!

I got this second survey for Murdock Hyundai Service, I guess maybe because I had to take my car back more than once. Really, I'll just do this as an update to my previous review that I wrote titled, "Purchase your car from them but DO NOT service it there!" detailing every service I've had since I bought my car there nearly 10 months ago. Shawn the service manager responded to my previous review stating that he would get in touch with me and apologized for my experience but I haven't heard anything at all from him.

I also have since had my car looked at by Ken Garff Hyundai and they found that yes, my struts had been replaced during the service at Murdock but they didn't replace everything that the problem needed in order to solve it. They have ordered the new parts and hopefully this time they will be able to fix the problem that Murdock claimed they fixed.

And what a difference in service at Ken Garff! They actually DID wash my car for me and I didn't even have to sign anything stating that they washed it (like with Murdock, only to find that they didn't) They just washed it and they greeted me right away with a smile when I arrived and introduced me to the service agent that would help me and made sure I knew his name. He called me to follow up which was really nice. They also found that when Murdock had replaced the shocks they had pinched the tube or whatever it is that allowed my windshield wiper fluid to reach my windshield. Which explained why I didn't have a problem with my fluid before leaving it at Murdock and then suddenly did once I picked it up.

Ken Garff unpinched the tube and everything is working again. They also offered to get me a rental while they worked on my car which never happened at Murdock. Murdock said a rental was only possible under certain conditions and that they could get me an uber driver instead. (Ken Garff also advised that they could get me an uber driver which ever I preferred). In the end I don't know that I will even bring my car back to Murdock for my last prepaid oil change. I'd rather not risk anything else happening. It is upsetting that Murdock not only did the bare minimum to try and fix the problem with my new car but actually caused another problem that I had to take time out of my schedule to get fixed somewhere else.

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 02/23/2019 06:45 PM

Nicole,

I am very sorry once again to hear about your experience. I did reach out to you about your previous request but I never heard back. I can assure you that our service team is top of the line, and your experiences have been quite out of the ordinary. I do appreciate the feedback and I will continue to look into the issues that you experienced. I apologize once again, and I hope we can figure out some way to make this right for you.

Shawn Miller, Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

KB

Kay B.

Orem, UT

2007 Hyundai Sonata

ReScore Review™

06/17/2019

Verified Customer

Category: Service

Emissions

Thank you for caring enough to follow up!

Recommended

Original Review

06/05/2019

Service Type: Maintenance

Category: Service

service

I felt business trying to recover money they lost for yearly state inspections by raising price of emission to be about the same as safety and emission in the past.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 06/06/2019 06:40 AM

Kay,

I'm very sorry to hear that your last visit was unsatisfactory. Our mission is to make sure you and your vehicle receive the very best service at the very best price. Please allow myself or one of my assistant service managers to contact you about this issue so we can hear more about your experience and learn how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

TR

Thomas R.

Orem, UT

2011 Hyundai Sonata

05/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Center

Service hasn’t been completed as expected. Car came back worse than when we dropped it off.

Not Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 05/22/2019 11:00 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Eagle Mountain, UT

2017 Hyundai Elantra

09/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Inconsistent

I’ve taken my car in twice. The first was right after I bought it so repair something small. They were amazing on that visit. They texted me asking if I wanted some additional recommended services as well as how important each one was at the time. They were quick and I left very happy.

The second time was for the services they recommended the previous time as well as an oil change. When I told the tech what I wanted, he also recommended a tire rotation. I agreed. A few hours later they call saying my car is ready. Once I pick it up, I notice it’s driving a bit rougher. I didn’t have time to talk to them that night, so the next morning, I call my dad. Within 5 minutes, he tells me my tires are worn down to the treads.
Nobody said anything even though they aired up and rotated all my tires. If someone had told me during my visit that I needed new tires, I probably would have bought them on the spot.
They’re great if you already know what your car needs. If you don’t then it’s gonna be hit and miss.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 09/17/2019 12:25 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Lehi, UT

2016 Hyundai Tucson

08/29/2019

Service Type: Repair

Verified Customer

Category: Service

Poor Professional Service Techs

Service tech was rude when I called for an update on my car. It had already been in the shop for three weeks with no updates. They didn't talk to me about it when I came to pick up my car. Told me just to pick up my key at the service desk. Communication among the techs is poor. Not relaying information about car onto other service techs.
I will be buy another car within the next year but not sure if I will by another Hyundai due to the service I received.

Not Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 09/03/2019 07:20 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a

terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

AM

Amanda M.

Riverton, UT

2014 Hyundai Santa Fe S

06/24/2019

Service Type: Repair

Verified Customer

Category: Service

Problem not resolved

My car is still making the same noise, even though I've taken it in twice.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 06/25/2019 08:24 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Lehi, UT

2013 Hyundai Sonata

03/27/2019

Service Type: Repair

Verified Customer

Category: Service

Free Car wash for life if you want to wait for ever

Change to how can we help our customers not how much money can we get out of our customer today!

Not Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/01/2019 04:51 PM

Dear Guest,

I am very sorry to hear about your recent experience. Our goal is to always help you as a customer. I apologize that your experience was not up to our standards. I would like to hear more about your experience and see how we can make things right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

VM

Vicki M.

Springville, UT

2017 Hyundai Tucson

03/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Poor/lack of consistent honest communication

I don’t know when I’m being heard and if the service I request is actually being done. Every person in the entry area tells me something different.

Not Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 03/23/2019 10:41 AM

Vicki,
I am sorry your recent visit was less than you expected. It sounds like it was less than we expect of ourselves too. Please allow one of our service advisors to contact you in the next few days to get details of your visit that we can use to train and improve our departmentas well as to find out what we can do to make it right for you. We value your business and hope to have the chance to help you care for your vehicle again.
--Shawn Miller
Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

ID

2018 Hyundai Elantra

03/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service Improvment

I dont want a jiffy lube experience, I want a Lindon Murdock Hyundai experience. This place delivers good work but I expect top customer service next time

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 03/19/2019 12:23 PM

We apologize for the experience you recently had with us, please expect a call from one of our managers who will discuss your recent visit us.
- Shawn Miller ( Service Manager)

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

JS

Juan S.

Payson, UT

2018 Hyundai Elantra

03/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Very long wait even with appointment

I waited 1 hour and 40 min for an oil change and tire rotation.

Not Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 03/06/2019 06:23 PM

I'm very sorry about your experience. We strive to be a 5 star service department and I would appreciate hearing more about your experience to understand how we can make this right for you. Please look for communication from me soon.
Thanks
Shawn Miller (Service Manager)

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Provo, UT

2017 Hyundai Elantra

08/16/2019

Service Type: Repair

Verified Customer

Category: Service

? smiley

Smile

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:34 PM

Dear Guest,
Thanks for taking the time to respond to our survey! We're glad to hear that you had a good experience at your last visit, but we look forward to doing an even better job for you, should you choose to return. We greatly value your business and your feedback!
-Shawn Miller, Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Provo, UT

2014 Hyundai Elantra

08/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

fine

Nothing bad. Nothing spectacular. The servicing was completed satisfactorily.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 08/07/2019 05:51 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Pleasant Grove, UT

2017 Hyundai Sonata

07/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Trichele Hall

Facility was great. Staff was nice and informative. Wait periods are a little long.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 01:20 PM

Dear Guest,

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

RE

Ryan E.

Lehi, UT

2017 Hyundai Santa Fe Sport

07/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

The service department is the best

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 07/20/2019 03:31 PM

Hi Ryan,
Thanks for taking the time to respond to our survey! We value your feedback and will do our best to earn a five star response next time you visit. We appreciate you and hope you have an excellent day!
-Shawn Miller, Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

MJ

Marijane J.

Orem, UT

2007 Hyundai Sonata

06/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Time spent waiting.

I generally don't have any complaints regarding waiting, but this last time I waited over 2 and 1/2 hours to get my car serviced. Seems like a little long.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 06/24/2019 03:19 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Ephraim, UT

2018 Hyundai Ioniq Hybr

06/18/2019

Service Type: Repair

Verified Customer

Category: Service

Oil change

So so

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 06/19/2019 06:11 AM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

LN

Lynn N.

Lehi, UT

2017 Hyundai Sonata

06/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly and polite

acceptable..Had more done than I planned.... Seemed worth the wait..

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 06:49 PM

Hi Lynn,
We appreciate you taking the time to fill our our survey! Thank you for the feedback, and we hope it was ultimately worth the wait! Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

American Fork, UT

2017 Hyundai Tucson

04/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

My last service

Don't like my seats and mirrors getting moved when it's getting serviced or washed

Recommended

SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2019 06:52 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Verified Customer

Orem, UT

2018 Hyundai Sonata

04/01/2019

Service Type: Repair

Verified Customer

Category: Service

An overall pleasant experience

Quick service and decent communication. Four stars because I had to tell both the service rep. and the cashier about the discount I received for scheduling my appointment online.

Recommended

SERVICE C. from Murdock Hyundai Lindon responded on 04/01/2019 05:28 PM

Thank you so much for the feedback! We are working to improve communication between all our departments and we hope that, when you return, you'll be able to see the difference. Thanks for trusting us with your vehicle.
Shawn Miller (Service Manager)

Employees worked with

TYLER B CHATTERTON

Assistant Service Manager

Displaying Review 1 - 20 of 155 in total

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