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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(584 reviews)
80

Reviews of TRAVIS KUHN

KG
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KODYE G.
Murrieta, CA
2016 VELOSTER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customer Verified Customer
10
Category: Service
Went in for a recall computer upgrade in my veloster
Travis and his team took great care of me per usual. Had me up and out of there in about an hour
Employees worked with
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TRAVIS KUHN
EA
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EDWARD A.
Sun City, CA
2020 KONA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2022
verified customer Verified Customer
0
Category: Service
Why setup an appointment?
This starts off with making an appointment, having to cancel and remake for another day. System canceled no problem, but when I rescheduled it didn't take so now my appointment is 3 weeks later than expected. Well my wife takes car down for 11:45 "scheduled" appointment at 11:30 she checked in attendant says 80 minutes. Well some 2.5 hours later the receptionist sees her in the restroom and was surprised she was still there. My wife is too nice,because I would have finding a manager by then. They didn't even start working on in until the lady mentioned it to someone. She had to eat so she left. Finally after 4.5 hours the car was ready. This was for an oil change and rotation. This was terrible customer service. We never had an issue before but this was ridiculous. She's a diabetic and having to wait that long to eat was not healthy for her. She only waited because she was told 80 minutes not 4 plus hours. You're just lucky I wasn't there. But I will post a review on Google etc. We usually have Travis as our service rep. We didn't this time maybe that's the problem.
Not happy,
Ed Arias
Employees worked with
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TRAVIS KUHN
MM
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MARY M.
Lake Elsinore, CA
2012 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2022
verified customer Verified Customer
10
Category: Service
Great Service
I took my car in due to a noise I was hearing. Turns out it was due to a recall. My service advisor Travis was great, explained everything to me and answered all my questions. Even though I could tell he was extremely busy he was always very professional and courteous. My car was fixed and I am happy!
Employees worked with
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TRAVIS KUHN
GM
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George M.
Lake Elsinore, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
My appt was for the following day and Travis was able to fit me in without hesitation and it was fast service. I also witnessed Travis interacting with another customer and he was going the extra mile but she could not stay but seeing the excellent customer service and he was trying to accommodate her was absolutely impressive you don't see that type of customer service today. Thank you Travis
Travis K., Service Advisor from Temecula Hyundai responded on 04/01/2022 04:35 PM

I really appreciate the awesome survey! Thank you for coming to see us and taking the time to fill this survey out! means alot! have a great day and see you next time!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
Verified Customer
Murrieta, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Anonymous
Overall satisfied with the service of my vehicle.
Travis K., Service Advisor from Temecula Hyundai responded on 02/28/2022 05:53 PM

Thank you for taking the time to fill out the survey and the great review.  See you next time here at Temecula Hyundai

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
AG
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Agustin G.
Temecula, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Complete satisfied customer
I was pleasantly surprised by how quickly I got a response from the dealer. Travis in the service department was very polite with all my concerns. We were able to solve all my needs. The dealer said they would take care of the issue at no cost to me. Thank you
Employees worked with
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TRAVIS KUHN
DH
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Darrell H.
Corona, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
excellent
excellent service feel cofident in dealership no complaints
CARLOS V., Service Manager from Temecula Hyundai responded on 02/28/2022 12:18 PM

Thank you so very much for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AG
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Agustin G.
Temecula, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
10
Category: Service
Complete satisfied customer
I was pleasantly surprised by how quickly I got a response from the dealer. Travis in the service department was very polite with all my concerns. We were able to solve all my needs. The dealer said they would take care of the issue at no cost to me. Thank you
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2022
Service Type: Repair
6
Category: Service
Poor customer sentiment.
They didn't show too much regard towards my problem regarding warranty coverage. They simply said you have to call Hyundai motors. .
Travis K., Service Advisor from Temecula Hyundai responded on 02/28/2022 10:21 AM

Thank you for taking the time to fill out the honest review on your visit. I will be reaching out to you through a phone call and email. 

Travis Kuhn
Service advisor
951-699-6807
Travis K., Service Advisor from Temecula Hyundai responded on 02/28/2022 12:16 PM

Thank you for the honest feedback and taking time out of your day to speak with me.  See you next visit and will hear from you soon.

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
KB
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Kathern B.
Temecula, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
BEST SERVICE
Temecula Hyundai is the best. They are quick, friendly, great prices, and always gets the job done plus they will deliver when completed.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/28/2022 12:17 PM

Thank you so very much for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
Verified Customer
Menifee, CA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
OUTSTANDING SERVICE
After engine light came on, the Hyundai Service Dept. squeezed in my vehicle after we explained we use this vehicle as a commuter car, which saves us lots of $$$ in gas. We received our vehicle back within a few days. Thank you for your prompt and outstanding service.
Travis K., Service Advisor from Temecula Hyundai responded on 02/25/2022 12:44 PM

Thank you for taking the time to fill out the survey and the great review! See you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
JY
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Joel Y.
Corona, CA
2013 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Unsure but would definitely buy another vehicle
Jdndndndj
Travis K., Service Advisor from Temecula Hyundai responded on 02/25/2022 07:17 AM

Thank you for the honest feedback and taking the time to fill out the survey.  I will be reaching out to you today on a solution. 

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
MM
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Maria M.
Victorville, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
All employee there is very helpfull friendly the manner thier profisional job.
I well always love to come back over in over because they do everything what my need for my car and am very much satisfied thier work in my Sonata Hyundai 2012
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022 10:40 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
Verified Customer
Sun City, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service….?
Car was heating up for no reason, call Hyundai up about the problem n they got me in first thing next morning.
Got my car fix next day , within hours n they did an excellent job…?
Excellent customers service….??
CARLOS V., Service Manager from Temecula Hyundai responded on 01/29/2022 08:36 AM

Thank you for taking the time to fill out the survey with a great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
There have been two occasions lately when I had to take my car in for repair at Temecula Hyundai. Both times I have received great communication from the Service Managers. As soon as the problem was identified the repair was performed that day and my car returned to me. I am confident
In the workmanship in the service department at Temecula Hyundai and highly recommend them.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/29/2022 08:34 AM

Thank you for taking the time to fill out the survey with a great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
RA
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Reynaldo A.
Winchester, CA
2020 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great friendly service staff
Came in with some lights on my dash and the crew at Temecula Hyundai were able to get it fixed fast. Great service and crew! These guys deserve a raise.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/05/2022 11:15 AM

Thank you for being such a awesome customer. We are always very happy to see you when you come in. We are always here to help you with anyhitng you may need from service to warranty repairs to lube jobs. Feel free to call us at any time for any service you need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
EL
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Evelyn L.
Temecula, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Staffs are very accommodating
Staffs are friendly
Easy to make a schedule for a service
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:55 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AF
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Anthony F.
Wildomar, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Warranty work just past the warranty period that was authorized & performed at no cost.
Tight parking lot at service center, but staff handles the challenges in stride & efficiently. Car apparently was 17 miles past warranty mileage on the date of appointment & they took care of it for no cost & without too much drama. Commendable & honorable: unique among dealerships. This Sonata Hybrid is the families first choice for touring. Super comfy car, great gas mileage, fair price, great service & honored long warranty +. We will be back...
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:55 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AS
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Adrian S.
Temecula, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service call
The staff in the service department were attentative to my needs and explained in detail what work my vehicle needed and the best course of action regarding any repairs.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:47 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
NR
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Neda R.
Escondido, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I love my new car !!1
Alex Fathi and his team were very knowledgeable and professional. This is the 3rd car I purchased from them and I am very satisfied and happy with their service.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:22 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
AC
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Alicia C.
Wildomar, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service
Been coming here for several years now and always receive great service. Travis is extremely helpful & patient. He explains and is very detailed about his work. The staff are all hard workers but Travis & Carlos stand out for me. Keep up the great service guys and thank you for always attending to my car.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:21 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
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