TRAVIS KUHN

Thank you for the honest feedback.  Thank you for being a valued customer of Temecula Hyundai. We will see you next service. 

Good Afternoon Patricia,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Travis and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2010 Hyundai Genesis!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Good Morning Amne,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Travis and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2020 Hyundai Elantra!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Good Morning Debra,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback, and would like to assure you that we take any negative experiences into serious consideration, so that we may learn and grow as a business. We strive to provide 5-Star Customer Service to every guest that visits Temecula Hyundai, and it is evident that in your case, we failed to do just that. 

As a result, I'd like to invite you to please contact me at your earliest convenience. I'd love an opportunity to gather as much information about your experience as possible. I can be reached either by e-mail or phone call, as provided below.

Thank you again for your feedback. We are grateful for your business and truly do value you as a member of hte Temecula Hyundai Family. 

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service
(951) 699 - 6807
pkatz@temeculahyundai.com

Good Morning Octavio,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback, and would like to assure you that we take any negative experiences into serious consideration, so that we may learn and grow as a business. We strive to provide 5-Star Customer Service to every guest that visits Temecula Hyundai, and it is evident that in your case, we failed to do just that. 

As a result, I'd like to invite you to please contact me at your earliest convenience. I'd love an opportunity to gather as much information about your experience as possible. I can be reached either by e-mail or phone call, as provided below.

Thank you again for your feedback. We are grateful for your business and truly do value you as a member of hte Temecula Hyundai Family. 

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service
(951) 699 - 6807
pkatz@temeculahyundai.com

Good Morning Jayson,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Travis and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2016 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Good Morning Sheryl,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Travis and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2018 Hyundai Santa Fe Sport!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Good Afternoon Linda,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Travis and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2017 Hyundai Sonata Hybrid! 

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Thank you for taking the time to speak to me today. I will be in touch when the parts arrive and get the vehicle repaired for you. 

Hi Diana,

Thank you so much for taking the time to speak with me today. I greatly appreciate your feedback and would again like to apologize for the inconveniences caused to you during your last visit with us. As we spoke about, the parts for your steering column will be in the shop on November 14, 2021. Your appointment is set for Thursday, December 2, 2021 at 10:00am. Your advisor will facilitate the installation of the steering column remedy, the inspection of your tires, and the inspection of your transmission during this appointment.

We are very grateful for your patience and again appreciate your willingness to let us make this right for you. We look forward to seeing you and do hope that you'll choose Temecula Hyundai for your service needs in the future.

Our Sincerest Thanks,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com

Good Morning Esperanza,

I'd like to thank you for taking the time to fill out our survey regarding your recent visit with us! I'm very happy to hear that the work we completed for you was done much quicker than expected! Your time is incredibly valuable, which is why we strive to complete all of our maintenance in a timely, efficient manner. 

I'd like to address the length of time that it took to secure an appointment. We have been increidibly backed up in the Service Department as of late, but are working every day to ensure that our customers have convenient appointment times available at the earliest possible moment. We appreciate your patience during this time, and would like to assure you that we will do our very best to find a convenient appointment that works with your schedule the next time that you come in. 

It is important that you receive an explanation of the work done on your vehicle every time you come in. I apologize that you did not receive an adequate explanation while you were here. For your reference, we did the following during your most recent visit:

- Multi-Point Inspection: inspected the brakes and tires and found everything to be in proper order. Your front tires are at 45%, but are not at risk of needing replacement as of yet. We also inspected under the hood and examined the exterior and interior of the vehicle. We found everything to be in proper working and cosmetic order.
- Adjusted your Tire Pressure: at every service, we bring your tire pressure to factory specifications. Your 2015 Hyundai Santa Fe Sport is factory specified at 34 psi.
- Resolved all recalls on your vehicle: We inspected your vehicle and found it to have a faulty fuse. After inspecting all other fuses in the vehicle, we removed and discarded the faulty fuse before installing a new, functioning fuse.

This explanation should have been given to you when we completed our service, and I deeply apologize that it did not occur. Please be assured that we will do better.

We appreciate your feedback, and are grateful that you are a loyal member of the Temecula Hyundai Family. If you have any additional questions, comments, or concerns, please feel free to reach out to me.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai
pkatz@temeculahyundai.com
(951) 699 - 6807 

Hi Jeffery,

Thank you for taking the time to fill out our survey regarding your recent visit with us. We appreciate your positive feedback and are glad to hear that you experienced 5-Star Customer Service while here with your 2020 Hyundai Santa Fe. 

I do apologize for the wait time, both to secure an appointment and any wait you may have experienced while your car was being serviced. We are aware that it is taking longer-than-average to secure an appointment, and are working every day to make appointment availability for servicing your vehicles easy, timely, and convenient. We appreciate your patience during this time. With regard to an extended wait for your vehicle's service to be completed, I am deeply sorry. We strive to be as efficient as possible while still guaranteeing that your service wil be done right the first time. 

Please feel free to reach out to me with any further questions, comments or concerns. Thank you again for being a loyal Temecula Hyundai customer!


Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com
(951) 699 - 6807

Hi James,

Thank you for taking the time to fill out our survey! I'm very glad to hear that you were satisfied with our quality of service. We strive to provide 5-Star customer service, cleanliness, and efficiency every time. We appreciate your business and look forward to servicing your vehicles in the future.

Thanks again for being a part of the Temecula Hyundai Family!

Peyton
BDC Agent, Temecula Hyundai Service

Thank you for coming in to see us. We appreciate you as a customer.

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey. 

Thank you for the honest feedback and taking the time to talk with me today.  I will see you next service! 

Thank you for the honest response.  Thank you for taking the time to talk with me on the phone today and giving me a second change as your service advisor and coming into our dealer for service.  see you next visit!