TRAVIS KUHN

I will surely be looking into this last visit here with us and I will be more then happy to contact you this week for some additional information on your vehicle.  

Thank you for the feedback on the survey, I do appreciate the time taken from your day to complete it in full. I am always looking for ways to grow and make customer happy with the service we provide. I can honestly tell you that the cost of brakes are mostly due to the performance brake pads Hyundai has install on this vehicle. The on car brake lathe is service frequently and I can assure you that the bits used are always up to date and cleaned. As far as the cleaning of the caliper I am sorry and would be more then happy to have you bring the vehicle in and have them cleaned. We have nothing to hide when it comes to prices and would always like to make sure you are aware of the costs of services as needed. You can always ask and we will always let you know. If I can assist you with anything else, please feel free to contact me. Thank you so much for your time. 

Mary,   

Per our conversation please except our apologies for the lack of communication on the last service. Thanks for the feedback and please feel free to see myself or Travis on any future service and I hope your next experience is much better. Thanks for taking the time to chat. Hope you have a great night. 

I am so sorry to hear that my staff had changed out your lic. plate I am pretty sure that this may have been a mistake by my porters because we always like to make sure and get it cleared by the customer. If you would like I can change the plate frames to another type, please feel free to contact me and I can send someone out with different frames. I have spoken to my staff and advised them to be VERY clear with the customer and advisor on the correct vehicle to swap frames with. I apologize once again. 

I would like to apologize about the miss-communication on behalf of our service department and the damage caused by our porter. If it has not yet been resolved please feel free to contact me and I will be more then happy to resolve any issues. Thank you for your business and hope to see or talk to you soon. 

I would like to thank you for coming down to have us fix your brake light today. I do appreciate the time taken from your day for us to fix this issue. we do apologize for the inconvenience. 


                                                                  Carlos Velasco
                                                                Service Manager
                                                                (951)699-6807

I wanted to thank you for your feedback from your last visit. I have instructed all the service advisors to make sure we give any available coupons to EVERY customer as they come in for service. The last thing I want is for a customer to think we didn't send them or give them a coupon when one is available. We appreciate your business and look forward to seeing you on your next visit. 


                                                                      Carlos Velasco
                                                                     Service Manager 
                                                                      (951)699-6807

I'm so sorry.

Please contact me so we can make this right for you.

Thank You,

Thank you for the honest feedback.  Thank you for being a valued customer of Temecula Hyundai. We will see you next service. 

Thank you for the honest feedback and taking the time to talk with me today.  I will see you next service! 

I am so very sorry to hear about the difficult time you had making a on-line appointment. I have forwarded the survey to my I.T team so they can see if anything can be done with the on-line appointment system. Thank you for coming in to have your vehicle serviced with us. 

Thank you for taking the time to fill out the survey. I will be in touch to see what we could have done better to earn us a 5 star review. 

Thank you for the feedback on your last visit with us. We appreciate you coming in to have your vehicle repaired at Temecula Hyundai. 

Thank you for the feedback. We appreciate your business. I am very sorry we did not beat the price for the service you required. 

Thank you for the review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 

Thank you for coming in to have your vehicle serviced with us. We appreciate your business. 

I am so very sorry for the inconvenience of the dragging shield. Please let me know if there is anything we can do to fix the issue. Feel free to come on in or us to inspect it. Thank you. 

Thank you for the review. Please let me know what we could do better on your next visit. 

Thank you for the review. We appreciate your business. Happy holidays. 

 

I am so very sorry about your last visit. Please let me know what had happened so that i may have a conversation with the employees that came in contact with you. I always want to know what we can do to better customers experiences.