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SureCritic / Hyundai Dealer / Temecula Hyundai / TRAVIS KUHN
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TRAVIS KUHN

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(586 reviews)
80

Reviews of TRAVIS KUHN

Verified Customer
Escondido, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service team
Always very nice. Car is done in time frame they provide.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/04/2019 07:49 AM

Thank you for coming in to see us. I will make sure and have a conversation with my staff about calling you for updates. We will always come out to your vehicle when you pull up into the dealership. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
LW
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Lesa W.
Lake Elsinore, CA
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2019 08:16 AM

Thank you for the great review. Please let us know what we could have done better to earn a 5 star review. We are always looking for ways to grow. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
MP
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Myron P.
Murrieta, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks for a good experience
Even though they were busy they still took care of me. It was good to see they let me know the things that need to be taken care of and did not pressure me to get it done
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/27/2019 04:52 PM

Thank you for returning the survey. We very much appreciate you. Thank you for the review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Sun City, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast help
I had issues with my car not turning off I called from my home and the gentleman said to bring my car right in and within two hours my car was fixed and I was back home
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 08/02/2019 11:07 AM

Thank you for the review. See you next time at Temecula Hyundai

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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TRAVIS KUHN
RS
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Rakesh S.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly reps
Easy drop off and pick up with the Lyft service. This is a huge plus.
Car serviced well.
The car has not been completely cleaned by service tech, with dark grease marks from hands on the leather. This has been an issue before too.
Also car not kept out after call made that it was ready to be picked up. Had a wait to get the car after arrival to pick up.
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 07/29/2019 06:45 PM

My apologies for the grease marks on the leather, if you would like to bring it down I can take it to detail and get it cleaned.  Sorry for the vehicle not being ready for you on pick up due to our lot we park vehicles on the top lot at times and have to bring them down. Thank you for coming to Temecula Hyundai for your service. See you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
na
na
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/22/2019 09:38 AM

Thank you for taking the time to fill out the survey. Please let us know what we can change on your next visit to earn a 5 star review. We appreciate your business. Hope to see you again for any service you may need. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
DC
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Dewayne C.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous Service
Travis is usually the person I deal with when I come in for service. He is always professional, & very courteous. Lets me know about service that is recommended, but never pressures me with info.
Much appreciated.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/10/2019 08:05 AM

Thank you for having your vehicle serviced with us. I am glad that Travis takes good care of you and your vehicle. Please let me know what we could have done better to earn a 5 star review. We are always looking for a way to improve. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Murrieta, CA
2014 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Guests/customers want to be feel that they are being taken care of, not that they are one of many and come in a pecking order of importance, but to be fair all the mechanical issues were dealt with expediently and the car came back cleaner than when it went in.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/13/2019 07:27 AM

I am very sorry for the inconvenience. I will be having a conversation with our employee about the situation that occurred. I would like to extend my apologies. Please feel free to let me know if I can help with anything in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
DC
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Dewayne C.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous Service
Timeliness is usually pretty good.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/25/2019 06:52 AM

Thank you for coming by to have your vehicle serviced. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
PW
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Phillip W.
Murrieta, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly staff
Stag is always courteous and professional. Waiting area is comfortable andclean
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2019 07:44 AM

Thank you for being a customer of Temecula Hyundai. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
TW
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Torie W.
Lake Elsinore, CA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Team
Travis & the Service Team are great, Travis follow up went beyond great service he us caring & personable. I would just suggest when needed to have the vehicles cleaned & vacuumed up in customer pick up and quality control a once over. Overall I love Hyundai & the service team.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/22/2019 07:43 AM

Thank you for being a customer of Temecula Hyundai. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
EP
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Emmanuel P.
CA
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor communication
I was not notified when the service was completed. I was sitting in the lobby no one came to tell me. I sat waiting for over an hour longer than I should have. I am hard of hearing so if they called out to me from a distance, I did not hear them. My wife said they called her at home after 1 1/2 hours. I sat for almost 2 1/2 hours waiting.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2019 07:55 AM

I am so sorry to hear about the issues that occurred on your visit. I will make sure and have a conversation with our cashier and let them know we need to speak a little louder when we get customers. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
JD
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Jolene D.
Temecula, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
It needs to be more communicative.
I appreciate the quick service, but more communication would be helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:48 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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TRAVIS KUHN
GV
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Grace V.
Sun City, CA
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Straight up answer
I am looking for a new vehicle and considering other makes and models. Nothing against Hyundai. This has been a vehicle we have kept the longest. Surprise to us too. Seems just like yesterday.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 06:35 PM

Thank you so much for the great review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Winchester, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendliness
Over all it was a good experience. They could use a bigger sized lot. Too many cars parked where they should not be. Cars line up for service and block access. Trucks can't get in and out. If there was ever an emergencies, access would be very difficult.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:26 PM

Thank you so much for the great review. We appreciate your business. We are currently working on the lot situation. Sorry for the inconvenience. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
RB
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Raymond B.
Lake Elsinore, CA
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
Only thing was I mentioned that my millage was down about 20 percent and it was not really addressed with me.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 04/08/2019 05:21 PM

Thank you so much for the great review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always Verify if your not sure about something
Not to happy with the fact they were trying to sell me something 30,000 miles ahead of the recommended service of a radiator flush and fill. Hyundai says to flush and fill radiator fluid at 60,000 miles and my service center said (recommended) to do it at 30,000. Always verify if you think something is up - or you have questions.
Recommended
Employees worked with
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TRAVIS KUHN
LC
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Lida C.
Menifee, CA
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy to make an appointment
See earlier comments about lack of communication
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/20/2019 03:40 PM

Thank you so much for coming in to have your vehicle serviced with us. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
Verified Customer
Temecula, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient and Quick Service
Overall experience is very good. Especially like that TH pays for LYFT to take you home from the dealership and to bring you back to pick up your car. Staff is friendly and easy to communicate with.

The only reason I didn't give 5 stars is that repair costs seem high to me, especially since I received a flyer several days before my service date offering discounts on 3 items included in the 15,000 mile checkup. I was advised the discounts apply only if that work is done separately.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2019 04:14 PM

Thank you for the  review. We appreciate you business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
FM
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Florence M.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
An overall good experience.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2018 08:12 AM

Thank you so much for the great survey. We appreciate your business and I am glad to see that we took care of your service needs.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
TRAVIS KUHN
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