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TUNDE O'CONNOR

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Reviews of TUNDE O'CONNOR

KA
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Kathleen A.
St. Augustine, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
verified customerVerified Customer
Category: Service
Service on several items
I brought in my 2014 Hyundai Santa Fe sport for service. 2 recall items, oil and filter change and my downhill brake sensor was out. I was able to get a loaner car for my use. I appreciated that very much. Thumbs up on that. Anyway, the recall items were addressed quickly and the oils change went well. The downhill brake sensor turned out to be a blown fuse that my third party trailer hitch harness caused. As it turned out I was driving around for about 2 weeks without brake lights. A blown fuses was caused by the third party electric harness on a trailer hitch I had installed. Keith the service tech explained very well why the fuse was blown. The service people at St. Augustine Hyundai were very professional in handling this issue and I appreciate their efforts. I feel like I get my money worth from my pre purchased service agreement. Thank you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2017
Service Type: Repair
Category: Service
Overall a good experience but tainted by my hitch experience.
This one separate experience I give it a 5 out of 10.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2017 03:23 PM

Thank you for speaking with me the other day concerning your after-market trailer hitch problems. I am glad you brought this to my attention so that it can be addressed with our sales department. Once again, I am sorry that the after-market trailer hitch company did not stand behind their product and as we discussed, in service we only recommend using factory parts in your Hyundai. I will be reaching out to you personally to make sure that our service team provided you with the service experience we pride ourselves on.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Joe King and Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
KJ
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Kimberly J.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Girl that helped me was very kind and knowledgeable. Service was quick and done nicely.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/28/2017 06:25 AM


 Thank you for sharing your kind words with us regarding your service experience.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
ES
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Eric S.
Saint Johns, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change review
Excellent service. Would recommend.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2017 06:20 AM

 
Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
St. Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always receive good service from Hyundai of St. Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2017 11:12 AM


  We appreciate you sharing your 5 star rating with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
ST
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Sherry T.
St. Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Excellent service. Professional, friendly staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/21/2017 05:29 AM


 We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SM
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Susan M.
St. Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Total professionals - with smiles
Felt totally comfortable here with my first service appt.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/18/2017 05:45 AM

 
 We sincerely thank you for sharing your 5 star review with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
DH
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Delilah H.
Jacksonville, FL
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I have to return to this location, to hold the service department accountable for there service;otherise I will no longer recveive auto service from any Hyundai dealership.
Discouraged. Tamiami Hyundai of Naples Florida was the best service from Hyundai
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/18/2017 08:10 AM


Thank you for taking the time to share your experience with us. Our apologies for the vibrations, Danny will be reaching out to you to make this right.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JM
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James M.
Saint Johns, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Timely and friendly service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2017 02:53 PM

Thank you for sharing your kind words with us and your continued loyalty to Genesis of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
RW
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Richard W.
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The Employees I feel like the service writter always tells me the truth good or bad.
Buying a vehicle can be fun, The service dept is not always fun, but necessary.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2017 02:52 PM


 We appreciate your candid comments and continued loyalty to Hyundai of St Augustine. While we would love to accommodate your request for FOX broadcasting we unfortunately have to abide by Hyundai's pre-programmed family friendly channel. Again our apologies for this and appreciate your understanding.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
DR
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DONALD R.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service and friendly people
Excellent service and friendly personnel.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2017 06:45 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

We hope you kept safe from the hurricane.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great and timely service
Excellent job done in a timely manner
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2017 06:07 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SB
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Steve B.
Green Cove Springs, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st Free Oil Change was GOOD
Service person met me as soon as I pulled up, gave me a completion time estimate and ultimately beat their estimate. Free cookies and drinks while waiting. What's not to like about that?
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2017 06:06 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
CS
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CAROL S.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great people that work there
yes I would recommend to people I have they bought a car there
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/23/2017 07:42 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai oil change
Fast oil change, cleaned inside, washed outside.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/23/2017 07:42 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Fast and courteous service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/21/2017 09:01 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
CT
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Carol T.
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It just is
Super
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/21/2017 09:00 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
ML
gravatar
Mark L.
Jacksonville, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
recall service
service was very efficient and speedy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/18/2017 12:36 PM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MP
gravatar
Malcolm P.
Saint Johns, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3000 Mile Service
Courteous, professional, and on time with the service they preformed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/18/2017 06:24 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Palm Coast, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always on time!
I was called in for a recall on my car. I was notified of the length of time the repair would take. The repair was completed in a timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2017 10:16 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
DH
gravatar
Delilah H.
Jacksonville, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professional personable and above average
love my new dealership!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/11/2017 09:43 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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