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SureCritic / Hyundai Dealer / JN Hyundai of Honolulu / WILLIAM BULOSAN
WB

WILLIAM BULOSAN

JN Hyundai of Honolulu
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(233 reviews)
73

Reviews of WILLIAM BULOSAN

Verified Customer
Kailua, HI
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff
Friendly & accommodating staff.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 01/19/2019 04:10 PM

Aloha, thank you so much for taking the time in reviewing your visit. We appreciate you servicing your vehicle with us. See you at your next service appointment.

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Honolulu, HI
2007 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
what title?
Service agent was very professional and helpful.
Appreciated the carwash very much.
Waiting area in showroom was very peaceful and comfortable.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 01/17/2019 05:53 PM

Aloha, thank you so much for taking the time in reviewing your visit. I am happy to hear our staff were helpful, and our waiting area was comfortable. We appreciate you servicing your vehicle at Tony Hyundai Honolulu. We hope to see you at your next service appointment.

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
SR
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Sean R.
Honolulu, HI
2014 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine trouble
I have a 2014 Veloster Turbo, and I had a problem with the engine sputtering when trying to accelerate. The first time it happen was at mid to high rpm when the turbo was about to kick in. The check engine light began flashing at me and the engine felt like it was sputtering and was going to dye, but the check engine light when back out. It did not take long for the problem to happen again, and this time the check engine light stayed on. So took my car to the dealer since it was still under warrenty. They only had one service rep working on Saturday because the other two were out sick or a family member was sick, and told me they may not be able to get to it with them be booked through December, but we’re able to get my car in the afternoon. The problem they told was a bad spark plug causing the number 2 cylinder to mis fire, but they did not have the spark plug on hand. Why do they not have spark plugs on the shelf? They had to order the part, which took 2 days to get. They replaced it, but it did not take two hours after replacing the spark plug for the problem to return. I drop my car off again on Friday afternoon and did not get back until Saturday afternoon. This time I was told the problem was with the first cylinder ignition coil, which they replaced. I have my doubts the problem has been fixed, but the problem has not returned.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 12/24/2018 01:18 PM

Aloha Sean, thank you so much for taking the time in sharing your experience. I apologize that happened to your vehicle. Safety is our number 1 priority, so our staff will work hard to make sure they find the issue. Thank you Sean for choosing Tony Hyundai Honolulu. 

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Honolulu, HI
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tucson Sevice
The service is usually very good, but for some reason they did the tire rotation and our tire indicator came on one week later, so I’m not sure if they checked the tire pressure.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 12/18/2018 06:51 PM

Aloha, thank you so much for reviewing your visit. Your feedback is important to us. I am sorry for the inconvenience, but you can bring your vehicle back to us and we will check out your tire pressure. We appreciate you servicing your vehicle with us.

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Honolulu, HI
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Because is convenience, because I live in China Town, and every time I don’t have to drive all the way down to Waipio.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 10/19/2018 01:48 PM

Aloha, thank you so much for taking the time in leaving us a review. Your feedback is very important to us. We appreciate you servicing your vehicle with us. See you at your next service appointment.

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
GM
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Glenn M.
Honolulu, HI
2010 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GOOD AC IS WORTH WAITING FOR.
Although the service took two days instead of one, the scheduled maintenance service was completed with no current issues that needed attention. The AC problem took one day longer than expected to repair, but we are very grateful to have cool air when we need it so all in all, it was a Happy Ending.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 09/02/2018 11:55 PM

Aloha Glenn, we appreciate you taking the time in leaving us a review. Thank you so much for being understanding throughout the situation. I am happy to hear Will took great care of you and your vehicle. We appreciate you servicing your vehicle with us. See you at your next service appointment.

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
GH
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Gerry J H.
Honolulu, HI
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service people are very pleasant
Service writers can recommend any thing, however, is every thing being done what was promised?
My car drives totally different now compared to when I dropped it off. Mileage is shot to hell and the
Car still does not have much acceleration.
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 08/17/2018 07:20 PM

Aloha Gerry, I would like to hear more about your experience. Please contact me today via the info below. Thank you. 

Miles Miller
Service Manager
mmiller@tonygroup.com
808-679-3425

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
CH
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Chandra H.
Honolulu, HI
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees worked with
WB
WILLIAM BULOSAN
CC
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Carin C.
Honolulu, HI
2012 Hyundai Elantra Touring
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
dealership
waiting room and check-in and parking sub standard.
service is good.
workers are nice.
Recommended
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Honolulu, HI
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waiting area is work in progress
Plan on waiting for your car at some place nearby
Recommended
Employees worked with
WB
WILLIAM BULOSAN
YK
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Yolanda K.
Honolulu, HI
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Same old service
Took my car in for service several times, only to have same problems a few days later
Not Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 12/17/2018 06:31 PM

Aloha Yolanda, I would like to hear more about your experience. Please contact me today via the info below. Thank you. 

Miles Miller
Service Manager
808-679-3425
mmiller@tonygroup.com

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Aiea, HI
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
.
Customer service is always great. Repair quality not so much
Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 11/14/2018 10:34 AM

Aloha, I would like to hear more about your experience. Please contact me today via the info below. Thank you. 

Miles Miller
Service Manager
808-679-3425
mmiller@tonygroup.com

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Honolulu, HI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Horrible experience
It took 2.5 months for my car to be fixed. Communication was terrible, both in the service department as well as through the corporate office. I called and left messages to see what was going on with my vehicle. My phones calls were not returned. I spent hours on hold trying to track down who could help expedite my case. After a month and a half, a case manager, Julie from Hyundai corporate, finally contacted me. She was condescending, rude, and dismissive. I was extremely put off by her attitude and turned off by the company as a whole.
Not Recommended
Employees worked with
WB
WILLIAM BULOSAN
Verified Customer
Honolulu, HI
2012 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very disappointed!
Promised completion in 2.5 hours, actual completion 4 hours. I told them I had an appointment at noon, vehicle completed at 12:30 and I missed my appt. Service manager noted the battery was checked and OK, battery died the next day. That's a lot going wrong for $500.
Not Recommended
Miles M., Service Manager from JN Hyundai of Honolulu responded on 03/27/2019 12:37 PM

Aloha, I would like to hear more about your experience. Please contact me today via the info below. Thank you. 

Miles Miller
Service Manager 
808-679-3425
mmiller@tonygroup.com

Schedule Service Online:
http://www.hyundaihonolulu.com/schedule-service.htm
Employees worked with
WB
WILLIAM BULOSAN
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