Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

697 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review 3 days ago

Reviews


DW
DEBRA W.
Mazda Mazda6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019
the front desk
Ever thing was great it's just bad after spending so much money they tell you more that needs to be fixed maybe wait see what happens like stuff needs to be done now hard when you live on a budget

Verified Customer
Lexington, KY
Kia Rondo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Excellent service, friendly atmosphere
They stand behind their work. Had an issue that was repaired a couple months ago, but when I brought it in for an oil change, I mentioned that I was still hearing the same noise so they fixed it at no charge. They offered to take me back home rather than have me wait there while they did the additional repairs. My only wish is that they'd do oil changes on Saturday mornings so I wouldn't have to take time off from work to bring it in.

MJ
MICHELLE J.
Lexington, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Outstanding Service
Stopped in because my tire was leaking air. Didn't have an appointment and had never been here before. Carmen was super friendly and welcoming and made me feel comfortable having them look at my car. They got me in and out in about 30 minutes, and the price was extremely fair. I will definitely be back when I need service again.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/10/2019

Thank you for the excellent review. I look forward to you being part of the %-Star family


DG
DANIEL G.
Lexington, KY
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Good work, quick turnaround
Fixed everything quick for a great price. Thanks everyone for the quality service.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/08/2019

Thank you for the review, and being part of the 5-Star family. Its always a pleasure working with you.


CG
Conner G.
Richmond, KY
Dodge Avenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2019 Category: Service
Conner said the business did not let him know about being charged for diagnostic.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/10/2019

Im sorry about not informing you of the diagnotic fee. you may have talked to me personally, and where i dont deal with customers all the time I do tend to forget to inform customers of the fee. I do appologise for that. Thank you for still giving us a good review.


SS
Shane S.
Lexington, KY
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Shane said the business goes above and beyond and they do the little bitty things that mean the most to the customer. They care. He appreciates the business being there and he hopes they are there for a long time.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/10/2019

Thank you for the review. we do try to go above and beyond for our customers. 


TC
TONY C.
Lexington, KY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Great Shop
Great service, fully explained everything in detail. Scheduling was easy, and timing was excellent. Highly recommend!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/05/2019

Thank you for the review, we are happy to take care of whatever your automotive needs are.


JM
JOAN M.
Lexington, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019
Water pump
As always, great service. Pump was leaking a little some time ago, so I knew what the repair was probably going to be.
Great, friendly staff.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 04/01/2019

We are glad we could take care of the issue for you. Thank you for the great review.


AM
ANDY M.
Lexington, KY
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Exceptional service!
Truck is running great. What a difference a leaking exhaust system makes in overall performance.
Highly recommend 5-Star Auto Repair. Service was as expected and in a very timely manner.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/28/2019

Im glad you chose us to repair your exhaust issue on your 2002 Toyota Sequoia. Thank you for the great review.


LD
LISHA D.
Harrodsburg, KY
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
So fast and reasonably priced!!
I had an amazing visit at the shop. My daughter was in labor and they worked my little emergency right in and got me back on the road in 30 minutes!!!!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/21/2019

Im glad we could help.


SD
Steven D.
Lexington, KY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Steven said the staff did what he asked them to do and vehicle is fixed. He stated that they did a good job.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/21/2019

Thank you for the review, we appreciate it.


JS
Jamie S.
Versailles, KY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Jamie said the employees provided transportation for her.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/21/2019

It isnt a problem, if you need transportation we can always help.


MV
MATTHEW V.
Lexington, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Exhaust work
They do a really great job welding exhaust! Same day service, and got me right in.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/12/2019

Thank you. come back any time, we do more than just exhaust.


CC
Christopher C.
Lexington, KY
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Christopher said that the place has always done a good job on his vehicle and everything.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/12/2019

Thank you, always a pleasure having you at the shop.


JM
Jimmy M.
Lexington, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
People You Can Trust and Quality Service
I take all of my cars to 5 Star for service. The office staff are approachable and very professional. Prices are reasonable.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/08/2019

Thank you for the review.


AB
ANTHONY B.
Lexington, KY
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
The service and loyalty
Great service and they are very loyal to there customers!! Great job!!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/08/2019

Thank you for being part of the 5-Star family.


RT
RICHIE T.
Lexington, KY
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019
Great service!
Staff was able to provide me a quote for the total repairs I was looking for before I came in and had all the work done by the end of the day as they said they would.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/08/2019

Thank you for the review, i'm glad you are happy with our service. 


JM
JOSEPH M.
Lexington, KY
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Happy customers
As long as I'm living I the area I will always come to you
Y'all always have a smile and friendly....
Always get my vehicle on and out quickly
Thank you all so much
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/01/2019

You are very welcome, and thank you for the review.


JM
JOAN M.
Lexington, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Fast friendly service
Fast friendly, honest people. Pleasure doing business with them.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/01/2019

Thank you for the excellent review.


BM
BRET M.
Lexington, KY
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Trustworthy & Thorough! Great Customer Service!
I’ve been taking my vehicles here for 14 years and have received consistent service.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 03/01/2019

Thank you for being part of the 5-Star family.