Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

592 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 2.600002/5Overall Rating 2.600002/5rating 2.600002rating 2.600002rating 2.600002
Original
Overall Rating 1.600002/5rating 1.600002rating 1.600002rating 1.600002rating 1.600002
96% Would Recommend
Latest Review 2 days ago

Reviews


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Ana D.
Kentucky
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Ana said the business' staff did a good job, and it was efficient.
This review was collected via phone interview by Customer Research Inc.

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Todd B.
Lexington, KY
Mazda CX-9
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Todd said he received good service and they figured out his issues, everything is working good.
This review was collected via phone interview by Customer Research Inc.

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Laura B.
Lexington, KY
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Laura said her vehicle runs perfect. She took it one day at 8 am and her vehicle was not ready until the next day. The work was outstanding though.
This review was collected via phone interview by Customer Research Inc.

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Laura B.
Lexington, KY
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Laura said her vehicle runs perfect. She took it one day at 8 am and her vehicle was not ready until the next day. The work was outstanding though.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Paris, KY
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018
5 Star, Lexington, Review
The turn around for the oil change was excellent. The car was dropped off at 8:30. I was not called before lunch time as to the status. I had to call to find out.

I have not received the promised estimates as promised for additional work found during the oil change.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 07/10/2018

Dear Valued Customer 

I am sorry you are not happy with our recent customer service, I can honestly tell you normally it is much better. 5-Star has recently switched phone / internet providers and we are unfortunately receiving poor service our selves, we currently are trying to meet our customers needs with only 1 of 3 phone lines, no fax line, and at best occasional internet. Please accept my apologies and give us a second chance to show you the true custom service we offer. If you have any other questions or concerns please contact me. 

Sincerely Ryan D


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Alex D.
Kentucky
Mercury Montego
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Alex said the staff was informative and did a really great job.
This review was collected via phone interview by Customer Research Inc.

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John L.
Lexington, KY
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
John said the service was great. He was thankful the employees provided trustworthy service.
This review was collected via phone interview by Customer Research Inc.

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DORISA S.
Lexington, KY
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018
Feedback fron air-conditioning repair
Job was done in a timely manner. Elaine and Carmen do an excellent job helping customers.

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Mary H.
Nicholasville, KY
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Mary said she's been doing business with this facility for a long time and they're always good.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 06/25/2018

Thank you Mary 


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Christine P.
Lexington, KY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Christine said the service took a few days longer than expected. They made it right by finding better quality parts and reducing the cost of the repair, which made it better for the overall experience.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 06/25/2018

Thank you very much for the excellent review, I will always try to make my customers happy to the best of my ability. 


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Jeremiah D.
Kentucky
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Jeremiah said they are very friendly and took care of all his needs, they told him all the issues he actually had.
This review was collected via phone interview by Customer Research Inc.

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Justin N.
Lexington, KY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Justin said the staff members have always been dependable. They are honest, and their prices are fair. They provide reliable and fast service.
This review was collected via phone interview by Customer Research Inc.

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Lorie H.
Lexington, KY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Lorie said the staff are friendly and helpful. Her service was cheaper than she expected. She had a great overall experience.
This review was collected via phone interview by Customer Research Inc.

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Bridget M.
Lexington, KY
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Bridget said this business was very personable. They promised her that her vehicle would be ready within an hour, and it was.
This review was collected via phone interview by Customer Research Inc.

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Greg M.
Kentucky
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Greg said the people were nice and polite, they got him in and out, and he doesn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

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Wayne G.
Lexington, KY
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Wayne said he was pleased with the service and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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Beverly B.
Lexington, KY
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Beverly said the service was affordable, and her vehicle is in good condition.
This review was collected via phone interview by Customer Research Inc.

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MISTY W.
Lexington, KY
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Affordable and fast
I have used these guys and girls for years on every car I have owned. They are honest fast and reasonable. New management is great!

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Alex R.
Lexington, KY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Alex said he has used this business for years. He liked the good service.
This review was collected via phone interview by Customer Research Inc.

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Brian O.
Winchester, KY
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Brian said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.

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