Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

651 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review about 1 hour ago

Reviews


JG
JAN G.
Lexington, KY
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Honest & sincere
Work done on time. Good mechanics
,

AD
ALLEN D.
Lexington, KY
BMW 635CSi
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018
bits and pieces
had several things fixed/replaced this week, and car runs well now. meanwhile, couple of small unresolved or newly created small issues. turn signal is not working even though the lights were inspected; gear shift knob not set correctly after bit of transmission adjusting; brake light is now on after the front brakes were replaced; battery is floating on something underneath and needs some straightening out. Will bring the car back after thanksgiving, since we are out of town today for over a week. Know things will be set aright!

alan deyoung
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/14/2018

We will take care of it all when you get back, just give us a call and let us know when is convient for you.


AF
Alan F.
Kentucky
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Alan said the employees were easy to talk to. They kept him informed of his service. Carmen was very customer oriented. The work was done really well.
This review was collected via phone interview by Customer Research Inc.

KW
KEVIN W.
Lexington, KY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Last minute oil change
I had to get a last minute oil change and they were able to get me in with no notice on a Friday evening. Now i will be a regular customer
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/14/2018

I am glad everything was done to your satisfaction. Thank you for the kind words.


JM
JOHN M.
Lexington, KY
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Excellent and friendly service.
Very informed and responsive front end staff. Technical/mechanical work was excellent. Quick, solid diagnosis and repair of electrical problem and heater fan assembly. I even got offered a ride as I dropped the car off and couldn't wait.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/09/2018

customer service is #1 for us


TG
Tony G.
Lexington, KY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Tony said they are always good. He hasn't been going in lately because they wont let him bring in his own parts.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/09/2018

Thank you


SM
SALLY M.
Lexington, KY
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Yay 5 Star!
5 Star employees are very nice and helpful. I can always count on them to determine the problem and fix it! They are the best!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/05/2018

Thank you


RR
Ronald R.
Lexington, KY
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Ronald said he's been dealing with business for 13 years and that he will definitely be referring them for service.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/09/2018

Thank you for the review


JM
JIMMY M.
Lexington, KY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Light bulbs for car
Great service and honest people.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/05/2018

Thank you


AE
ANN E.
Lexington, KY
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
The outgoing and welcoming personalities of the employees is absolutely infectious!
I was in a real emergency situation when my car died in front of 5 Star. It was the end of the day and they were kind enough to look at my car and had it fixed the next day in record time. I am so happy to find this hidden treasure in Lexington!
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/05/2018

We are happy you found us as well, you are a very sweet person. Thank you for your review.


EH
ELLEN H.
Lexington, KY
GMC Savana Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
5-Star Shop
This 5-Star shop helps me a lot when it comes with my 5 vehicles. Staff are very reliable, they are honest, and very friendly. They call and update me as to vehicle's condition. Repair/ car service price is very reasonable and honestly better than Towery's. Elaine and Carmen are very knowledgeable.

Ellen Harshman
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/05/2018

Thank you, you always leave such great reviews


DA
Debbie A.
Lexington, KY
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Debbie said the business was easy to work with and she had no problems.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/02/2018

Thank you for the excellent review. 


Verified Customer
Lexington, KY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great Service, Fair Price
The exhaust system in my vehicle needed replacing. 5 Star did the job quickly for a lot less than other garages would have charged. The workmanship - welds, etc - also look first rate. I'd definitely others to 5 Star.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/29/2018

Thank you for the fantastic review.


RH
Ronnie H.
Lexington, KY
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Ronnie said the service was very good. He has never gotten complete satisfaction from a repair facility, but he is satisfied with the 1st impression here.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 11/02/2018

Thank you very much, customer stisfaction is our #1 priority.


JT
JAMES T.
Lexington, KY
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
The colorful staff make me feel at home. Down to earth staff.
I really enjoy the staff personalities. Every time I’ve been there they are so knowledgeable no matter how small or Major the issue. Very family like atmosphere.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/26/2018

Thats very nice of you to say. thank you.


JM
Joan M.
Lexington, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Break job
Fast service. Reasonable price, friendly staff
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/26/2018

thank you


JM
JOAN M.
Lexington, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Great friendly staff. Honest service.
Highly recommend 5 Star.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/26/2018

Thank you.


KL
KATHLEEN L.
Lexington, KY
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Quick easy service
Was very happy with getting my oil changed. It was prompt and they always go above and beyond my expectations with a complementary inspection and topping all of my fluids off. The office staff is polite and funny, and the prices are very reasonable. I would highly recommend to a friend.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/22/2018

Thank you very much for the outstanding review, and exceptional comments. We appreciate it very much.


AB
Autry B.
Lexington, KY
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Autry said the service is always good.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you for the great review.


MB
Mason B.
Nicholasville, KY
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Mason said he would recommend this business for service. He stated he wants to thank the employees for their work.
This review was collected via phone interview by Customer Research Inc.
5 Star S. from 5 Star Auto Repair & Exhaust Of Lexington responded on 10/25/2018

Thank you sir for the great review.


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