Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

(230 Reviews)

100% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


BY
Brian Y.
Litchfield, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Brian said his overall experience was great. He has used them for 15 years. He has never gotten anything but great service. They've taken care of him.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/23/2018

Thank you for the kind words, Brian. We hope to keep providing great service for 15 more years!


QA
Quinn A.
Cleveland, OH
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Quinn said that the facility is good, the staff got him right in and out again and were very helpful.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/23/2018

Thank you for the kind word, Quinn. We're glad to get you back on the road again!


GD
Greg D.
Cleveland, OH
Kia Niro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Greg said they are great.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/21/2018

Thank you for the kind words, Greg. We're happy to help when we can!


KP
Kelsey P.
North Royalton, OH
Nissan Rogue Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Kelsey said after the tire rotation her alignment is a little off. She said her vehicle pulls to right while driving but everything else was fine.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/21/2018

Thank you for your feedback, Kelsey. We would like to look over you vehicle again to see if we can correct the issue.


AO
Al O.
Cleveland, OH
Chevrolet Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Al said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/21/2018

Thank you for your kind words, Al. It was good to see you again!


MC
Michael C.
Cleveland, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Michael said he was happy with this business.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/16/2018

Thank you for your kind words, Michael. We appreciate your business!


BM
Betsy M.
North Royalton, OH
Chrysler Aspen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Betsy said they did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/14/2018

Thank you, Betsy. We hope your family and your vehicle are doing well!


MG
Mike G.
Lyndhurst, OH
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Mike said the business does great work.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/05/2018

Thanks, Mike! We're happy to see you and your vehicle whenever you can make it in!


AH
Ashley H.
Brunswick, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Ashley said the employees provided great customer service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/30/2018

Thank you for your kind words, Ashley. We hope that you'll consider us for future car care needs!


PN
Paul N.
Cleveland, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Paul said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/26/2018

Thank you for your kind words, Paul. We appreciate your business!


KK
Karl K.
Cleveland, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Karl said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/23/2018

Thank you for your kind words, Karl and Jill. It was nice to see you  and your vehicle again!


CM
Cindy M.
Cleveland, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Cindy said the staff took care of her and they were very nice. She's pleased with them.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/21/2018

Thank you for the kind words, Cindy. We're glad that you come to us for your vehicle's maintenance!


KR
Katlyn R.
Cleveland, OH
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Katlyn said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/22/2018

Thank you for your kind words, Katlyn. We're happy to service your vehicle!


MA
Meredith A.
Cleveland, OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Meredith said the business is honest, the service was done quickly and the location is close.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/21/2018

Thank you for your kind words, Meredith. We try to be the best neighborhood service garage for all our customers!


GS
GEORGE S.
North Royalton, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Al’s Auto Service
Caring and honest people. We have used Al’s Auto Service for years, wonderful technicians and consider them friends.
AL D. from Al's Auto Service Inc responded on 05/16/2018

Thank you for your kind words, Mr and Mrs Simmons. We appreciate your business and your loyalty.


RH
Rosemary H.
Cleveland, OH
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Rosemary said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/17/2018

Thank you for your kind words, Rosemary. We appreciate your business!


LB
Len B.
Cleveland, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Len said the staff was courteous, helpful and kept him informed.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/15/2018

Thank you for the kind words, Len. We're glad that you come to us for your vehicle's maintenance!


EW
Edward W.
Cleveland, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Edward said the business is top notch. He said the work is done quickly, the rates are reasonable, and they're fantastic.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 04/26/2018

Thank you for your kind words, Edward. We do our best to help our customers!


NG
Nicholas G.
Cleveland, OH
Ford Thunderbird
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Nicholas said he was pretty happy with the service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 04/25/2018

Thank you for your business, Nicholas. Let us know anything else you might need for your vehicle to merit five-star service!


JN
Josue N.
Cleveland, OH
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Josue said the staff completed the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 04/19/2018

Thank you for your kind words, Josue. We'll glad we were able to help you out!