After years (and several cars) as a happy customer at Art of Maintenance, I just had perhaps the worst repair experience in my long life. The simple and straight-forward complaint was "passenger's electric window not working". Their $200 "check out"/estimate/minimum charge got me a $1000 repair estimate (including two $400 parts). Surprised at the cost, I reluctantly agreed. A week later, I received a text/website-link telling me they needed an additional part for $500. Feeling trapped, I again agreed. But I decided to research the prices of these expensive parts. ALL could be easily found on-line for 1/4-1/2 the price.
I paid the bill and picked up the car. Previously, the "check engine" light had been going on and off. Now, it was on constantly. I reviewed the estimate and noted a line about "Finding: Check engine light is on", with an additional charge. I was told that it was not addressed because I "had not mentioned it" - even though it was noted on THEIR REPAIR ESTIMATE. With no more trust IN these guys, I drove to another repair shop. In about 3 minutes and at no charge, they read the computer information to me.
After long and tedious emails back and forth between me and some guy with no title, he basically decided that his repair guys had done absolutely nothing wrong and all of the misunderstandings were all my fault for not "asking more questions". He finally asked me "What do you think is a fair amount to refund?". When I gave him my idea of a meaningful amount, he wrote back: "We are done wasting each other's time. We will agree to disagree."
I don't know what changed - other than a possible wave of greed- but I would go elsewhere.
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I paid the bill and picked up the car. Previously, the "check engine" light had been going on and off. Now, it was on constantly. I reviewed the estimate and noted a line about "Finding: Check engine light is on", with an additional charge. I was told that it was not addressed because I "had not mentioned it" - even though it was noted on THEIR REPAIR ESTIMATE. With no more trust IN these guys, I drove to another repair shop. In about 3 minutes and at no charge, they read the computer information to me.
After long and tedious emails back and forth between me and some guy with no title, he basically decided that his repair guys had done absolutely nothing wrong and all of the misunderstandings were all my fault for not "asking more questions". He finally asked me "What do you think is a fair amount to refund?". When I gave him my idea of a meaningful amount, he wrote back: "We are done wasting each other's time. We will agree to disagree."
I don't know what changed - other than a possible wave of greed- but I would go elsewhere.