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Review for Auto Excel
CLAUDINE D. on 09/06/2014
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"Costly for an oil change and tire rotation"
I was mislead on lug nuts which I previously purchased 6 months before and had to be repurchased on 9/04/14. Not happy!
Vehicle: Jeep Liberty
Service Date: 09/04/2014
Review Created: 09/06/2014 11:38 AM
Lance J. at Auto Excel responded on 10/13/2014

Ms. Davis,  We apologize for the misunderstanding.  Our records show that we only charged you for ten additional lug nuts and gave you three at no cost.  The seven defective lugs nuts that we installed previously were replaced free of charge under your Auto-Excel warranty.  Again, we apologize!  Sincerely, Lance - Owner