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Bill Smith's Auto & Air

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,765 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities. With over 60 years of service and in its third generation, Specializing in Automotive Air Conditioning and Cooling Systems for decades Bill Smith’s Auto Service is one of the Peninsula’s leading Automotive Repair facilities.

Categories
Auto Maintenance, Oil Change, Car Maintenance
Contact
(757) 596-1561

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
11122 Jefferson Ave Newport News, VA 23601-2529
Bill Smith's Auto & Air's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,765 Reviews)

FB
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FRANCES B.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Timely Service
The service I received “CONTINUES” to be outstanding! I am always greeted and treated with respect. I highly recommend your service.

RM
Ron M.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
Category: Service
Ron said he appreciates their quality of service and they're very pleasant to work with.
Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Great service, worth the price
From start to finish they provided great customer service and did fast repairs for my car A/C. Truly appreciate your efforts and will recommend your service to any and everyone!

JB
Jasmine B.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
Category: Service
Jasmine said it was great.
Recommended

WC
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WALTER C.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great service but horrible scheduling requirement.
Bill Smith’s service is always excellent and their prices are competitive.

But they have one serious flaw: All appointments are booked for 8 a.m.!!!
For me, that’s never convenient.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
I had my oil changed and my inspection done. One of the mechanics also looked at the brake shoes and recommended the timeframe they would need to be replaced since my car is 14 years old.
I have been a customer of Bill Smith for several years. I have always been impressed with their professionalism. Being a woman, my experience with former shops was that they would not always be honest and would try to talk me into having something done that was not necessary. So, the bottom line with them was the money. The bottom line with Bill Smith is to treat the customer with respect and honesty, and the best service possible! They have proven that consistently!

JC
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JIMMY C.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2025
verified customerVerified Customer
10
Ac tuneup
Talk to service dept of what I needed done, gentleman quoted me a price and explain work detail. Great job on my vehicle and price lot cheaper than dealer.
Very happy with the service.
Thank you guys

DB
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DAVID B.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Satisfied Customer for 35 Years
I discovered Bill Smith's Auto when I moved to this area in 1989. Initially, I was impressed with the knowledge and professionalism of the service advisors as well as the mechanics. I felt that they ran an honest business and charged a fair price for the services they provided for my vehicles. I feel that those initial impressions still hold true today and that is why I am still a loyal customer and recommend Bill Smith's to my friends and acquaintances.

DB
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Dave B.
Yorktown, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
10
Satisfied Customer for 35 Years
I discovered Bill Smith's Auto when I moved to this area in 1989. Initially, I was impressed with the friendliness and knowledge of the service advisors. I was also impressed with the mechanics and the way they were careful to keep my vehicles clean while keeping them in excellent operating condition. Finally, I was impressed that Bill Smiths charged a fair price for the work they did. All of those initial impressions are still true today, and that is why I have been a customer for 35 years and have always recommended the shop to friends and acquaintances.

AM
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ALBERT M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Getting My Vehicle Running Smoothly
Thanks Billy for getting my Corolla running like a Champ again — brought it in on one leg — an it’s humming again — I’ve got 330,000 miles on it and it’s running better than ever!!! THANK U!!!

RB
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ROBERT B.
Hampton, VA
Mazda B3000
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Great Service
Great service. Friendly and knowledgeable staff. They keep you informed of the cost of every service before performing it and will keep you updated on service items that will be required in the near future, They will recommend other automotive shops that provide services that do not perform . From management to mechanic an all around first class shop.

NM
Nicole M.
Smithfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Nicole said they are absolutely great. They are very polite, they tell her just what she needs to know, and they go above and beyond with their service. She really appreciates everything they do.
Recommended

MH
Mike H.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Mike said he really appreciated their getting him all straight, they always did a great job and he told everybody with vehicle problems to go see Billy.
Recommended

RB
Rusty B.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
Category: Service
Rusty said it was an easy fair honest inspection.
Recommended

MB
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MIKE B.
Newport News, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Good repair servicing
Professional service x 10 !
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