Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

760 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 20 hours ago

Reviews


AD
APRIL D.
Elgin, SC
Volkswagen Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Great customer service and honest and dependable
Love my experience from the time I entered. Friendly kind knowledgeable staff. Would recommend their service to friends and family, Kudos guys! You are very appreciated! And thank you!

Verified Customer
Columbia, SC
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
You are informed of what is needed and what is recommended.
You are offered unnecessary add-ons.

JB
JAY B.
West Columbia, SC
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Polite and reliable.
I am always pleased with Brown Motor Works. They preform work quickly and take great care to explain the work they have done and work that may need to be done in the future.

GB
Gwendelyn B.
Columbia, SC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Gwendelyn said Ralph Brown was very pleasant and also very informative.
This review was collected via phone interview by Customer Research Inc.

GQ
Greg Q.
Irmo, SC
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Greg said this business did exactly what they said they would do for a better price than they quoted, so they were outstanding. They are a good company, they did a good job and he would go back. He appreciates everything they did, they were spot on and got the vehicle fixed. They did everything they said they would do and he was very pleased.
This review was collected via phone interview by Customer Research Inc.

SB
SUNNY B.
Columbia, SC
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Amazing customer service
I dropped my car off they were quick efficient Pleasant friendly and now I have air conditioning again lol they were awesome and their customer service was impeccable

AW
Allen W.
Irmo, SC
BMW 750Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Allen said he appreciates the expertise and knowledge he has experienced at this business, over the years.
This review was collected via phone interview by Customer Research Inc.

CG
Cole G.
Columbia, SC
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Cole said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

HC
Henry C.
Columbia, SC
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Henry said the service was good.
This review was collected via phone interview by Customer Research Inc.

JM
JOSEPH M.
Columbia, SC
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
The Honest Mechanics and business knoeledge
They treat you like family. that means a lot to me in this time

JL
Jacquetta L.
Columbia, SC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Jacquetta said every time goes there, she never has any problem. They get the job done at this business.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Columbia, SC
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Robert said his experience with the business was outstanding. They took his vehicle in and looked at it quickly, they cleaned it for him, and they charged a reasonable price for what they did. He was very satisfied with the service. Going forward, all of his vehicle needs will be met by the business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Blythewood, SC
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Awesome friendly people that love their jobs
Awesome awesome awesome awesome awesome people so nice nice nice Leroy the best he’s awesome super super duper

Verified Customer
Lexington, SC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Trustworthy
We can always count on courteous service and an honest assessment of our vehicle at Browns. We would not trust our car to anyone else.

PP
Pravin P.
Columbia, SC
Mercedes-Benz GLK-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Pravin said the service was good. However, he said he had to wait a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

PF
PATTIE F.
Columbia, SC
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Great Customer Service
I needed to have my oil changed and coolant checked on my 2004 Vovlo station wagon and Brown Motor Works was able to service it the same day that I called. I am very pleased with the service, receiving my vehicle inspection by text and the costs. I will continue to have my car serviced there in the future.

SG
Sammy G.
West Columbia, SC
BMW 745Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Sammy said the business did everything they said they would do and their work was up to par.
This review was collected via phone interview by Customer Research Inc.

JS
Jackson S.
Signal Mountain, TN
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Jackson said the business did a good job. They kept him informed, and he appreciated online status updates. The service was on the pricey side.
This review was collected via phone interview by Customer Research Inc.

SB
Sandra B.
Chapin, SC
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Sandra said the staff was very professional and enthusiastic.
This review was collected via phone interview by Customer Research Inc.

JT
Jerrold T.
Columbia, SC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jerrold said the customer service and the service were excellent. The employees were fast and they go out of their way to help in any way they can. Scott and Leroy are the best and RA is a very good business owner.
This review was collected via phone interview by Customer Research Inc.