Very professional and thorough.

I'm very satisfied for me to say that is powerful , since this is the first time going to them with my baby , everybody don't touch her and Bmw was good enough to do her thank you bmw

Been taking my wife’s 2011 Mini Cooper here for years. Nice people to work with.

The appointment time is kept. I was checked in and right after my car was taken back for service. The work was done in a timely manner. All employees were friendly and made me feel comfortable. I received my diagnostic paperwork through my email before leaving the office. The price didn't escalate. I am happy with Brown Motor Works and I learned a lot by sitting and listening to other customers.

I had a noise and a radiator leak. Had car towed to Browns. The engine light came on when going into the shop. They fixed flywheel and left the leak per my instructions. They did not call me to say the engine light was on. I call to see if car was ready and no mention of the codes that were for a timing exhaust bank and general misfire. When I asked why they did not call me about the engine light. Scott told me he thought I knew about the light being on. My response was that it was not on when I had the car towed in. He said they do not do anything when those lights are on because I did not tell him it was. My response was that I should have gotten a call to say what they found. An engine light could be anything from something small to something major. They knew what the codes were and decided to take my payment and I did not find out about it until I went to pick it up. While getting an explaination of why he did not call about the light I was told that when people bring their car in to get the oil changed and a light is on the customer says don't worry about the light. This was trying to compair me having $1600.00 of work done to an oil change. At least he gives them the option to have the work done which I didn't get that chance. The lack of care and concern that I am driving my car away from Brown's with the engine light on is sad. I have been a customer for a few years but this type of service leaves me no choice but to find somewhere else to get my car fixed.

The staff is very knowledgeable, professional, efficient and courteous. They were thorough in analyzing my problem and performing repairs. I was impressed with the total experience I had with Brown Motor Works. They will be my "Go to" professionals in the future for my Jag. I enjoyed my interaction with Leroy.

you get your service . and they work with you to insure.
That you are satisfied with the work they have done.

The customer service given by Leroy was awesome. They received my car on Wednesday around 4pm, diagnosed the problem on Thursday and gave me a call immediately. They repaired my car on Friday and I picked it up Friday afternoon.

Customer service was great!!!Mr.Leroy was very helpful and courteous!!I would recommend them!!

Scott is the best technician. He is completely honest (as are all the techs) and won't try to get you to do repairs that your car doesn't need. I really appreciate the way they answer my questions so I can understand as well. They have found issues that other mechanics haven't and debunked two major repairs that other mechanics tried to sell me. They are my GO-TO forever!

Very knowledgeable fix problems one visit

I have used BMW since ‘93 with each of my cars .
Always sound expertise .. follow - up if the problem continued is all great.. very personable ..

I’m always satisfied with their work

Very personable and honest. Only does the work that is necessary and tries to find the most cost effective solution.

Easy check in, quick turnaround for a battery replacement & oil service plus the car was washed within 4 hours with other customers being served as well.