Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2684 Reviews

ReScore Reviews™ (77)

ReScore
Overall Rating 4.3766273/5Overall Rating 4.3766273/5Overall Rating 4.3766273/5Overall Rating 4.3766273/5rating 4.3766273
Original
Overall Rating 2.45455/5Overall Rating 2.45455/5rating 2.45455rating 2.45455rating 2.45455
92% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


JS
Jonathan S.
Montgomery, AL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Superb Service Experience!
Friendly staff, nice facility & competitive pricing! The team went above and beyond during my service visit. The previous dealer (in a different state) failed to properly secure a panel underneath the vehicle during my last oil change. Capitol Hyundia added all the clips & bolts necessary to fix it and to ensure my safety - all at no cost to me! I will definitely return to this location. Highly recommended!

MK
Maceo K.
Montgomery, AL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Very Good
Service was very good.

Verified Customer
Prattville, AL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Excellent
I was greeted promptly and professionally.

Verified Customer
Montgomery, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Service
Good employees who will listen to you and answer all your questions.
Much better than last visit.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/19/2018

Hello Valued Customer,

  Thank you for taking the time to write about your experience. It is wonderful to hear that Dustin and our service team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. 

Rebecca Jasmin
Customer Service
334-279-6555

DF
Daniel F.
Prattville, AL
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Very Responsive!
Although my most recent service was not completely up to my expectations, the service center quickly responded to my concerns, and exceeded my expectations in resolving all issues. I will definitely use this service center again!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2018 Category: Service
Process Improvement
It’s a convenient location, and overall, the dealership seems sincere about improving its process!
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/18/2018

Hello Daniel,

 We here at Capitol Hyundai of Montgomery value your feedback. Its unfortunate that your experience was less than stellar. We appreciate your time and patron, and looking forward to speaking with you so we make correct our errors. At your earliest convenience, please free to give us a call. Again, we thank you and look forward to servicing your Sonata in the near future.

Rebecca Jasmin
Customer Service
334-279-6555

TW
Tikeshia W.
Montgomery, AL
2015 Hyundai Genesis
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
In the area
Its close to my home
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/17/2018

Hello Tikeshia,

  It’s unfortunate that your experience was less than excellent. We here at Capitol Hyundai of Montgomery value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. 

Rebecca Jasmin
Customer Service
334-279-6555

BL
Brenda L.
Montgomery, AL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Brenda L.
Great personal service from caring professional employees. Craig, Anna and Bob are top notch.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/16/2018

Hello Brenda,

 We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Craig, Anna, and Bob know how pleased you are with their service. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Capitol Hyundai of Montgomery enjoy that ride!
 

Rebecca Jasmin
Customer Service
334-279-6555

JB
James B.
Montgomery, AL
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
5 Star Service
As long as Robert McElvy (or any clones of his stature) are involved with the service department, my vehicle will return and I will recommend.
My appreciation and thanks to all!
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/16/2018

Hello James,

 We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Bob and our service team know how pleased you are with their service. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Capitol Hyundai of Montgomery, enjoy your ride!


Rebecca Jasmin
Customer Service
334-279-6555

DW
Dena W.
Millbrook, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great people
Anna & Dusty in the service department were excellent! Both of them have great personalities. They were updated and willing to chit chat with me .
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/16/2018

Hello Dena,
 
  Thank you for taking the time to write about your experience. It is wonderful to hear that Anna and Dustin were able to provide you with the excellent experience we strive to provide all our customers. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! We look forward to working with you again in the future. 

Rebecca Jasmin
Customer Service
334-279-6555

JM
John M.
Montgomery, AL
2015 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
General maintenance
Greeter provided helpful suggestions on what should be done at my current mileage. Service was completed much quicker than I thought it would be.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/16/2018

Hello John,


 Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Capitol Hyundai of Montgomery, we appreciate you.

Rebecca Jasmin
Customer Service
334-279-6555

SP
Sang P.
Montgomery, AL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Oil change
I want better service price rates and service quality in the future.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/15/2018 Category: Service
Oil change
Oil change prices are much higher than others.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Sang,

  At Capitol Hyundai of Montgomery we are committed to fair, honest pricing.  We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such. Unfortunately, we do not offer car washing service unless its something you requested. We apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail.

Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Prattville, AL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great customer Service
Our Service Contact was very helpful and courteous. We appreciated her communication with us during the service process.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Valued Customer,

 Thank you so much for sharing your experience with Capitol Hyundai of Montgomery. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your experience and Kierra will be thrilled to hear your feedback! We look forward to working with you again in the future. 

Rebecca Jasmin
Customer Service
334-279-6555

BT
Blane T.
Millbrook, AL
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Car work
Excellent
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Blane,

 Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Capitol Hyundai of Montgomery enjoy that ride!


Rebecca Jasmin
Customer Service
334-279-6555

IK
Ill K.
Montgomery, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Good service
Good service
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Ill,

 It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it!


Rebecca Jasmin
Customer Service
334-279-6555

DR
Doyle R.
Montgomery, AL
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Mr R
Excellant
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Doyle,

 On behalf of the Capitol Hyundai of Montgomery team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to servicing your Genesis in the future.


Rebecca Jasmin
Customer Service
334-279-6555

PM
Pamela M.
Lowndesboro, AL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
The service you receive
Very pleased with overall service and cost.
My car was ready in a timely manner even
with a recent recall!
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Pamela,

 Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Capitol Hyundai of Montgomery we'll see you during you next great visit!


Rebecca Jasmin
Customer Service
334-279-6555

CR
Charles R.
Montgomery, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Quick service
Quick service and nice employees!
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/15/2018

Hello Charles,

 Thank you so much for sharing your experience with Capitol Hyundai of Montgomery and our service team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your experience, we appreciate you and look forward to servicing you again.


Rebecca Jasmin
Customer Service
334-279-6555

Verified Customer
Equality, AL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Annual Service
Performed the service in the time allotted and gave me a $20 off coupon! Great job!
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/13/2018

Hello Valued Customer,

 We here at Capitol Hyundai of Montgomery value your feedback. We are happy to hear that our service team provided you with great service! We strive to be the best around and we're happy that you agree. We appreciate your time and look forward to seeing you during your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555

AD
Alles D.
Deatsville, AL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Dunaway Family
Always great and speedy service.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/12/2018

Hello Alles,

 We appreciate your time and the extra effort it takes to provide your feedback. It’s great to hear that your visit with us earned a 5-star rating! We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! 

Rebecca Jasmin
Customer Service
334-279-6555

AP
Andy P.
Montgomery, AL
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Service
All Good.
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 10/12/2018

Hello Andy,

   On behalf of the Capitol Hyundai of Montgomery. service team, we thank you for allowing us to earn your business It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it! 

Rebecca Jasmin
Customer Service
334-279-6555