Reviews
10/09 - I called both numbers listed on his business card (work and cell) to follow-up but could not get an answer.
10/10 - I tried again and spoke with a lady in the service dept. who stated the Scott was not in so she could not help me. She never asked for any information or tried to help, she just suggested I call back the following Monday.
10/12 - I called back that Monday and once again did not receive an answer, but was able to leave a message.
10/15 - I called for a 4th time and of course did not receive an answer with Scott so I called back and asked to speak with the General Manager. The General Manager, Michael, did not answer so a message was left for him as well.
10/20 - As of today, I had not heard back from either Scott or Michael regarding the matter. I went by Capitol Hyundai to inquire and was able to meet with Scott who checked on the part and informed me the part had been sent back. Not once did anyone try to make it right or offer any answer as to why my calls were never returned.
This is my second Hyundai. Both Santa Fe's I have owned have been wonderful cars and I have truly loved them. To answer how Capitol Hyundai could improve, for starters, they could treat their customers like loyal customers and make customer service a top priority. I fully understand things happen and people get busy and may forget, but after several messages, I should not continue to be ignored.
Edited to add: on 10/22/2020 I contacted Eastern Shore Hyundai to inquire about ordering the part and scheduling and appointment to have it replaced. I quickly received excellent service. The service manager at Eastern Shore Hyundai contacted Scott, the service manager at Capitol Hyundai, to inquire on the exact part needed He was informed by Scott that the part was sent back by Capitol Hyundai due to them “not being able to get me on the phone to make an appointment”. This is not at all true, as Capitol Hyundai did not make a single attempt to contact me when the part was in, even after multiple messages. Poor customer service is one thing, but flat out lying about a customer is another level in my book.
Dear customer, I fully understand your frustration with this situation. i want to apologize for any mis-understanding that has taken place on this issue. i went back and searched my missed calls in my cell phone. I saw where you had tried to reach me and i missed two calls from you.
I hope Eastern Shore Hyundai can deliver the customer service you are looking for.
Sincerely,
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
Thank You!
This is Laverne Hooper Customer Service Specialist at Capitol Hyundai, just wanted to Thank you for filling out the Survey on our Service Department! We really appreciate our customers and want to hear from them! We here at Capitol Hyundai strive to make our customers happy, and to have a great experience! I see we did not do that this time and I would like to apologize to you. If at any time you have any questions or need any assistance please give me a call at 334-279-6555 Dealership, 334-551-1387 direct line or email me at laverne.hooper@capitolimports.com.
Once again Thank You!!!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai
334-279-6555 Dealership
laverne.hooper@capitolimports.com
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
Thank You!
This is Laverne Hooper Customer Service Specialist at Capitol Hyundai, just wanted to Thank you for filling out the Survey on our Service Department! We really appreciate our customers and want to hear from them! We here at Capitol Hyundai strive to make our customers happy, and to have a great experience! I see that was not the case for you this time and I would like to apologize for that, I have spoke with our Service Manager and he will be looking at your vehicle as soon as your wife is able to bring it back. Once again this is not how we want our customers to be treated. If at any time you have any questions or need any assistance please give me a call at 334-279-6555 Dealership, 334-551-1387 direct line or email me at laverne.hooper@capitolimports.com.
Once again Thank You!!!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai
334-279-6555 Dealership
laverne.hooper@capitolimports.com
Verified Customer
Thank You!
This is Laverne Hooper Customer Service Specialist at Capitol Hyundai, just wanted to Thank you for filling out the Survey on our Service Department! We really appreciate our customers and want to hear from them! We here at Capitol Hyundai strive to make our customers happy, and to have a great experience! I see from your survey that we fell short on giving you great service, and I would like to apologize for your experience! The next time you are here if your wait seens a little to long please ask for me and I will check on it for you. If at any time you have any questions or need any assistance please give me a call at 334-279-6555 Dealership, 334-551-1387 direct line or email me at laverne.hooper@capitolimports.com.
Once again Thank You!!!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai
334-279-6555 Dealership
laverne.hooper@capitolimports.com
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit to earn the five-star rating. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team.
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
I am so sorry for your experience, we dropped the ball big time on this! It was a pleasure speaking with you and I want you to know you are a valued customer. If you need anything in the future please contact me at 334-551-1387 or email me at laverne.hooper@capitolimports.com
Thanks
Laverne
Capitol Hyundai of Montgomery
Verified Customer
Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team
Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com
Verified Customer
Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set a check in time for all your service needs.
Thank you again
Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com
Verified Customer
Dear customer, we want to apologize for the extended time we took to service your vehicle. We did not set expectations of when your service would be complete.