Capitol Hyundai Montgomery

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334-279-6555
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Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2422 Reviews

5 star
72%
4 star
16%
3 star
5%
2 star
1%
1 star
3%

ReScore Reviews™ (71)

ReScore
Overall Rating 4.366198/5Overall Rating 4.366198/5Overall Rating 4.366198/5Overall Rating 4.366198/5rating 4.366198
Original
Overall Rating 2.42254/5Overall Rating 2.42254/5rating 2.42254rating 2.42254rating 2.42254
92% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews

Anonymous avatar
Verified Customer
Millbrook, AL
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Scheduled service
Employees were courteous, friendly and knowledgeable. They were finished the time quoted.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/22/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
BC
Bryan C.
Pike Road, AL
2015 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/21/2018 Category: Service
Only Tried to Upsell Me
It was a simple oil change and fix a previously reported problem.
I was only upsold on what needed to be done.
Nothing got fixed.
Very disappointing.
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/22/2018

Hello Bryan,

 Thank you for choosing Capitol Hyundai of Montgomery. We value your feedback. It's unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Montgomery, AL
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Pleasant Atmosphere
Courteous, no long waiting. As an elderly, single female, I really appreciate the fact that no one “talks down” to me!
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/22/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
JB
John B.
Prattville, AL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great service
Getting a service appointment was very quick and easy. Just one phone call and they sent me an email reminder. The service writer was friendly, quick and thorough. I chose to wait and the waiting room was comfortable. Wait time was reasonable. Check out was also friendly and easy. Price seemed a bit high, but then so are most automobile services.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/20/2018

Hello John,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Montgomery, AL
2008 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service
Quick and painless experience
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/20/2018

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Union Springs, AL
2014 Hyundai Genesis
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2018 Category: Service
4 hour oil change
Clean waiting area with popcorn, beverages, wifi and tv which was good considering I was held hostage for almost 4 hours for an oil change and tire repair.
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/19/2018

Hello Valued Customer,
 
Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It's unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Pike Road, AL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Always great customer services
Always i go to service my I have a good experience.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Montgomery, AL
2008 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Everything (smile)
Excellent sergvice
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Prattville, AL
2011 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Great Service Experience
The service managers and department in general are reliable and completed the work under the projected time which saved some money. I have had work completed on the car 2 times, both times the service experience has been great.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Montgomery, AL
2012 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Fantasic and on time, as usual
Can't say enough good things about the service dept. My 2012 Sonata was in for regular service, and it was done when they said it would be done. Great customer service.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Montgomery, AL
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Excellent service
Professional, courteous, on time
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Montgomery, AL
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2018 Category: Service
Read the fine print.
If they give you a price for something. Be sure to ask if that includes; installation, taxes, shop supplies, shop fees, paperwork, etc.
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We value your feedback. It's unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555
JS
Julia S.
Montgomery, AL
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Thank You
Great Customer Service! Friendly Smiles.....
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello Julia,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
DM
David M.
Montgomery, AL
2007 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
The people and service.
Appointments and service staff do a great job. I am a satisfied customer.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/18/2018

Hello David,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
SA
Sandra A.
Montgomery, AL
2018 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Good service
Good service ... Bob was very helpful!
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/11/2018

Hello Sandra,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
SP
Sandra P.
Montgomery, AL
2011 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Outstanding Service
Everyone is friendly, professional and exceptional customer service...
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/11/2018

Hello Sandra,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
LA
Luke A.
Montgomery, AL
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Good service
Thanks for good service and relaxing
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/11/2018

Hello Luke,

  Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
JM
Jonathan M.
Deatsville, AL
2013 Hyundai Sonata
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2018 Category: Service
Poor communications
Took longer than they said. A part was broken when completed that was not broken before they started. Was told I would have to pay for it because it had nothing to do with what they were repairing. Turns out they did have to remove that part. After being lied to they tried to cover it up with a “Next oil change is free” story. Why you got to lie? Just be honest and you’ll prosper. When you lie, you get bad reviews.
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/11/2018

Hello Jonathan,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We value your feedback. It's unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555
GS
George S.
Wetumpka, AL
2018 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
friendly service
Great Service
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/11/2018

Hello George,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anonymous avatar
Verified Customer
Millbrook, AL
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Great
Great service. Pretty prompt.
Recommended
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service from Capitol Hyundai Montgomery responded on 06/11/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is always great to know our team provided great service to you during your visit. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555