Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 948 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review about 4 hours ago

Reviews


KM
Karen M.
Willoughby, OH
GMC Terrain
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2019
Good & Friendly
Had to have one of my new tires replaced - my fault. They were efficient and friendly as usual. Plus they didn't harass me about being a "women driver"! I strongly recommend Dave's as an auto repair service.

AP
Adam P.
Mayfield Heights, OH
Chevrolet Sonic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
Adam said there was a large amount of work to be done and they did a good job with what was done.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
South Euclid, OH
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019
Quick, efficient, professional
The waiting area is clean. The staff is professional. Most people have been friendly and trustworthy, thus is why I returned.

SK
Susan K.
Willoughby, OH
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2019
The usual!
The usual: good service, comfortable waiting area, quick oil change!

DT
Diane T.
Eastlake, OH
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019
Friendly service reps.
Explained everything so I knew what was needed and why.

Verified Customer
Mentor, OH
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019
exhaust system
Quick efficient work was done on my vehicles exhaust system.

SS
Stephen S.
Eastlake, OH
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Stephen said he would recommend this business service.
This review was collected via phone interview by Customer Research Inc.

SK
Susan K.
Willoughby, OH
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019
Oil change
Quick service.
I notice the difference when Jim is not at the service desk. He always summarizes the service report! (Which I like) I like the personal touch

Verified Customer
Buffalo, NY
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019
Truck
Helloooo

SK
Susan K.
Willoughby, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018
Success!
The repair team didn't stop until they found the solution to our check-engine-light solution was found. We are hoping for success!

Verified Customer
Kirtland, OH
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018
Service
Reliable, knowledgeable, and trustworthy

JF
Jalal F.
Ohio
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Jalal said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KF
Ken F.
Willoughby, OH
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018
2002 Honda Odyssey
Mike at front desk was very helpful in explaining my options. When the malfunction indicator lamp reappeared, he had me return my van this past Monday. The problem was fixed with no additional charge. I was impressed with receiving this request for feedback, the text message from Dave, and a log of my present and future services. I am a new customer, and just yesterday I was told that Dave's is "very pricey". Is that true?

MG
Michael G.
Willoughby, OH
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2018 Category: Service
Michael said the engine was blown, but the staff fixed everything they could, they're a good facility.
This review was collected via phone interview by Customer Research Inc.

GS
Giorgiy S.
Cleveland, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Giorgiy said he did not get everything he wanted.
This review was collected via phone interview by Customer Research Inc.
Dave R. from Dave's Auto Care responded on 05/22/2018

We were unable to help this gentleman because he needed to contact Intoxalock for prior work authorization before we are allowed to pcoceed.


RO
Ralph O.
Willoughby, OH
HUMMER H3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Ralph said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AH
Alice H.
Willoughby, OH
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2018
Brake Service
Service is efficient and competent. Atmosphere is respectful and friendly. Business is in my neighborhood.

DS
Dee S.
Richmond Heights, OH
Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018
only been once before made appointment on line was easy
usually go to dealer was good service fast convenient

JS
John S.
Willoughby, OH
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
John said they were pretty good to him. However, it took a long time.
This review was collected via phone interview by Customer Research Inc.

SK
Susan K.
Willoughby, OH
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2017
Alignment check
Always professional yet friendly.
Dave R. from Dave's Auto Care responded on 10/31/2017

Thank you.