ReScore Reviews™ (1)
Dear Ron & Coleen,
I read the review that you have left for us regarding your Honda. I am hurt you feel that way.
I was personally involved with the issue regarding the antilock brakes. I wanted to see for myself if there was any issues related to the work performed 2 months prior. I can assure you the root cause of the problem was the rust swollen sensor was pushing itself out of the steering knuckle causing the issue. The increasing clearance the sensor had changed its’ digital signal.
The relationship that we have had with your family for more than 35 years is important to me. I understand that you believe that we have violated that trust. I do not agree with that assessment but regardless of whether or not you choose to use our services going forward I am willing to return the entire amount of your last repair. Just call me and let me know when you’re stopping by and I will cut you a check in the amount of $623.44.
I don’t know how it happened but for you to be that upset we must have miscommunicated the issue to you at some point, for that I apologize. Thank you for your past support.
Dave's Auto Care
37657 Vine Street
Willoughby, Ohio 44094
I'm glad to hear you're happy with the services we performed on your Saturn. It was a pleasure doing business with you. Thank you for your recommendation.
Dave's Auto Care
I paid $700 for front strut work and $800 for labor. I got some brake work done so it was $2,000 total.
Dave charged me for the suspension strut assembly and for the suspension strut mounts for my front struts. However, every part that I find online includes the mount in the strut assembly.
Not only that, but my strut bellows were worn and they didn't mention replacing those. And, the coil spring insulators need to be replaced but no mention of those with the $1500 front strut replacement.
From my invoice:
suspension strut assembly (left): 146.58
suspension strut assembly (right): 161.94
suspension strut mount (2): 317.80
Now, my front brakes sound bad. Jim told me that they'd have to check that out. Yet, they replaced my front disc brake rotors, serviced my calipers, and lubricated everything 6 months ago for $350! I think any current problems with my brakes besides replacing the pads should be covered with warranty.
I feel as though all of this shouldn't cost so much and that it's a bit negligent to change struts and not replace obviously worn bellows and insulators, especially after charging me $1500 for strut work. I thought it was thorough job.
Now, today, I was supposed to take my car in to get the strut bellows and coil spring insulators replaced. But, I don't know.
This is my current invoice:
suspension strut bellows (2): $100.48
coil spring insulator (Front Lower) (2): $58.60
I don't even know if I want to go in at all. I feel as if I'm being charged double for parts and labor and am getting incomplete work.
Still can't get over being charged for a strut assembly and strut mounts.