Reviews
BS
Brian S.
Westfield, IN
Jeep Grand Cherokee

01/27/2021
Category:
Service
Brian said he's used this place in the past, he trusts them, they're a good business, but just a little bit expensive. He only had a diagnosis and did not have the service done there because of the price. He has always been satisfied with the work and the way it's handled, they're a good staff and a good brand.
Recommended
RF
Reece F.
Westfield, IN
Ford Mustang

11/12/2020
Category:
Service
Reece said good customer service.
Recommended
JT
Julia T.
Kokomo, IN
Chrysler 300M

08/21/2020
Category:
Service
Julia said they did a great job , fit her in on a very busy day, but were a little confusing in the beginning .
Recommended
RH
ROBERT H.
Carmel, IN
Volkswagen Passat Sedan

07/18/2020
Willing to address issues
An old issue was corrected satisfactorily, despite being a bit old.
Recommended
Verified Customer
Indianapolis, IN
Toyota Highlander

07/11/2020
Friendly and informative communication with Andy and Anna
The mechanic diagnosed and replaced the front passenger-side axle, despite the problem beding noted on the driver-side by a very reputable dealer service. Eslers' repair was at a reasonable price.
I found one of the tire nuts on the serviced tire has fallen off on my driveway after a few days. If I had not stepped on it, I would not have noticed it off the tire. This was somewhat disappointing. I had previous experience at other places with servicing tires (new replacements, rotations, etc.), when one of the tire nuts had not been tightened securely or even not returned. For me, this is one metric of how much attention and detail were taken in the service experience.
My wife has also found the driver seat left dirty after the service. She had to wipe the driver seat down before driving the car away, especially with concern of cleanliness during this pandemic. Other services or dealers often use a paper mat when entering the cab.
Beside these 2 oversights, we have so far been happy with the service, and scheduled another car for a similar repair.
I found one of the tire nuts on the serviced tire has fallen off on my driveway after a few days. If I had not stepped on it, I would not have noticed it off the tire. This was somewhat disappointing. I had previous experience at other places with servicing tires (new replacements, rotations, etc.), when one of the tire nuts had not been tightened securely or even not returned. For me, this is one metric of how much attention and detail were taken in the service experience.
My wife has also found the driver seat left dirty after the service. She had to wipe the driver seat down before driving the car away, especially with concern of cleanliness during this pandemic. Other services or dealers often use a paper mat when entering the cab.
Beside these 2 oversights, we have so far been happy with the service, and scheduled another car for a similar repair.
Recommended
CH
Cristno H.
Westfield, IN
BMW 3 Series

04/21/2020
Category:
Service
Cristno said that the place said that he only needed spark plugs, not major repairs and he was very pleased.
Recommended
DL
David L.
Fishers, IN
Mazda Mazda6

03/20/2020
Category:
Service
David said it was really good service. It took a little longer than they initially said. The technicians addressed the problem and helped them make a good decision on what they should do with their vehicle. There was another issue which was discussed. The price point was more expensive than he was willing to pay.
Recommended
MT
MARILYN T.
Carmel, IN
Dodge Pickup

01/10/2020
Marilyn Thomas
The lady at the desk was very kind. She went back in the shop and ask the mechanic for an answer to my question. My truck is running fine now.
Recommended
CM
Chris M.
Westfield, IN
Toyota Camry

12/17/2019
Category:
Service
Chris said they did a pretty good job.
Recommended
AG
Amanda G.
Carmel, IN
Toyota Corolla

11/08/2019
Category:
Service
Amanda said she still does not have her vehicle. This business ordered the wrong part and it is taking longer than it is supposed to. She does not have an issue with that.
Recommended
Verified Customer
Carmel, IN
Jeep Liberty

09/15/2019
Fast, good work
I thought this place was A-ok. They have wi-fi. The service took as long as was estimated to me, that was good. I’d go back.
Recommended
TD
TIM D.
Noblesville, IN
Lincoln MKC

03/21/2019
Great Work at a Fair Price
I am never disappointed at Esler's. I like to do my own work but when there are jobs I cannot do Esler's does at great job without taking advantage of my wallet. I would give them a five if the parking lot were not such a mess. It seems like there are cars sitting there for months if not years and the pot holes are getting to be pretty bad.
Recommended
JL
James L.
Sharpsville, IN
Ford Escape

11/03/2018
Category:
Service
James said the business cost more than the facility he typically goes to for service.
Recommended
MF
MARIE F.
Westfield, IN
Chrysler 200

10/25/2018
Winter Check
According to electronic gauge, tires are not fully inflated.
Recommended
YI
YVONNE I.
Noblesville, IN
Toyota Avalon

10/19/2018
Oil Change
Appreciate the service, friendly and within a teasonable time frame.
One thing that could have been better was that I asked that my tires be checked for air pressure because that alert was lit up on the panel. I was assured it would be checked.
Unfortunately it wasnt. Would have been nice if that little extra effort had been made.
One thing that could have been better was that I asked that my tires be checked for air pressure because that alert was lit up on the panel. I was assured it would be checked.
Unfortunately it wasnt. Would have been nice if that little extra effort had been made.
Recommended
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