Fitzgerald's Countryside Hyundai


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

4661 Reviews

ReScore Reviews™ (98)

ReScore
Overall Rating 4.7142856/5Overall Rating 4.7142856/5Overall Rating 4.7142856/5Overall Rating 4.7142856/5rating 4.7142856
Original
Overall Rating 2.32653/5Overall Rating 2.32653/5rating 2.32653rating 2.32653rating 2.32653
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Cindy has been the service department person that takes care of my service appointments.
She is very knowledgeable and I feel goes above and beyond to always ensure we are taken
care of.
Though she is now in the Subaru service area, she had me bring the car into her as she wanted
to oversee and complete a repair that was in need to be completed.
I appreciated her help!
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:54 PM
Dorothy A. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Awesome !
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 03:59 PM
Miriam O. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Warranty was processed in a timely manner. Frienly staff and great service. No issues at all.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 11:23 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/19/2018

Thanks so much for reviewing the team!

Paul Stronza
Service Director
727-799-1800
Stormie H. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is very friendly. "
Over all fast service. And the free car wash was nice.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 11:22 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/19/2018

Your review is sincerely appreciated by everyone here at Fitzgerald!

Paul Stronza
Service Director
727-799-1800
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and efficient "
The staff were professional, courteous and efficient, not to forget quick... in and out under the estimated time.... thank you.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 09:47 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/19/2018

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
William L. on 04/18/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service at Fitzgerald Countryside Hyundai for my Sonata was excellent.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 08:48 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/19/2018

Awesome, thank you!

Paul Stronza
Service Director
727-799-1800
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy, reliable & timely"
Was in on time, work was done within time frame given (a bit early). No surprises, easy, I’ll be back again.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 01:09 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/19/2018

Thanks so much for reviewing the Fitzgerald team!

Paul Stronza
Service Director
727-799-1800
Lucille D. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Work is done as quickly and efficiently always. Clean, accommodating, and great customer service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 12:31 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/19/2018

Thank you for being a part of the Fitzgerald family!

Paul Stronza
Service Director
727-799-1800
Elizabeth C. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New guy Joe A was great"
Very pleasant experience
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 08:47 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you very much! Your kind feedback will be passed along to Joe and his team.

Paul Stronza
Service Director
727-799-1800
Melvin G. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer servie."
ok
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 06:32 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you for your feedback. Please let us know if there was anything we could have done to make your visit 5 stars.

Paul Stronza
Service Director
727-799-1800
Dennis M. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Excellent and personal staff!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/18/2018 06:15 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
Lynda O. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Much improved"
Wait time fir oil change was reasonable and now that they offer free car wash afterwards is a big plus
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 06:02 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thanks so much for the kind feedback and comments. Have a great week.

Paul Stronza
Service Director
727-799-1800
Leona N. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer "
Service employees were courteous, knowledgeable and helpful.
Check in was quick. Performed service was done in a professional manner.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:53 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Your review is sincerely appreciated by everyone here at Fitzgerald!

Paul Stronza
Service Director
727-799-1800
Ginger G. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Auto service"
Attention to detail and friendly customer service
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 05:03 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Your review is greatly appreciated, thank you!

Paul Stronza
Service Director
727-799-1800
Jane M. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change "
I just had my oil changed it was a good experience
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 02:50 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you for your feedback. Please let us know if there was anything we could have done to make your visit 5 stars.

Paul Stronza
Service Director
727-799-1800
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome customer service"
I’ve had my car for 3 years. I bring my car for oil changes and a recent recall. I have always been received and processed quickly, they have never tried to up-sell me, and their shop prices are fair for a dealership. Quality work, quality place, and quality employees!
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 06:10 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
Earl L. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service people are great. Like they have always been for the many years I have been using them
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 02:38 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you for being a part of the Fitzgerald family!

Paul Stronza
Service Director
727-799-1800
Verified Customer on 04/17/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Online scheduling failure"
Great work but poor scheduling technology.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 01:24 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/18/2018

Thank you very much for the review and constructive feedback. We are in the process of installing new software for the appointment process as well as the check in when you arrive. In about 30 days we should see a big improvement. We appreciate your business!

Paul Stronza
Service Director
727-799-1800
Dwynette T. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dwynette tinch"
Just a nice to take your for service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:19 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/17/2018

Awesome, thank you!

Paul Stronza
Service Director
727-799-1800
Verified Customer on 04/17/2018
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service department "
If you are going to buy from here awesome! All of the sales guys are wonderful! Robert White is who helped us and I would recommend him 1000 times to everyone! However there service department isn’t the best no one explains to you what was performed in your vehicle and it takes twelve as long to perform the services
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:55 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 04/17/2018

Thank you for talking with Joe and myself today. The new furniture has yet to arrive but will really finish out the new service area.

Paul Stronza
Service Director
727-799-1800
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