Fitzgerald's Countryside Hyundai


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

4241 Reviews

ReScore Reviews™ (84)

ReScore
Overall Rating 4.7023837/5Overall Rating 4.7023837/5Overall Rating 4.7023837/5Overall Rating 4.7023837/5rating 4.7023837
Original
Overall Rating 2.29762/5Overall Rating 2.29762/5rating 2.29762rating 2.29762rating 2.29762
94% Would Recommend
100% Business Response
Latest Review 30 minutes ago
Donald M. on 02/20/2018
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"Finally the car wash area is back in business"
Mostly friendly service reps -
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:57 PM
Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"This was not a positive experience, I know you can and will do better."
Read my comments on previous screen, please.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:31 AM
Nancy B. on 02/20/2018
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"So Convenient"
I was not able to pick my car up after having the maintenance done on the same day but was able to pick it up the next day. They were quick and to the point. Had no problem with picking my car up the next day. And they fixed those crazy blinking tires on my dashboard that were driving me nuts...LOL!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 11:05 AM
Russell B. on 02/20/2018
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"Oil"
manufacturer recommends 5W 20 My sticker says 5W 30. This happens more often than not. Other than that the service is good.
Vehicle: 2015 Hyundai Elantra Gt
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:01 AM
Michael N. on 02/20/2018
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"I am fortunate to have Lisa as my adviser and Jamie as the man under the hood. Both employees are knowledgeable and really customer focused"
See above. I have recommended the dealership to several coworkers who purchased a Sonata
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:49 AM
Denise M. on 02/20/2018
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"Great service "
Friendly and courteous too!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:19 AM
Raymond C. on 02/20/2018
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"People service"
The great service that we receive from Cindy on the service drive
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 10:15 AM
Michael D. on 02/20/2018
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"Efficient service department"
These guys know how to get busy people in and out of their department quickly. I appreciate their consideration of my time.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/20/2018 08:02 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great job!"
Service was done very quickly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/20/2018 06:29 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Thank you for your feedback. Please let us know if there was anything we could have done to make your visit 5 stars.

Paul Stronza
Service Director
727-799-1800
Verified Customer on 02/19/2018
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"Only my second time through, getting to know how the electronic appointment system works, getting better."
Everything is working like clock work. We are getting better on working the system. When we see how the service department handles the response to our questions, we learn how to ask better questions and respond back in a positive way.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 05:55 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Thank you! Communication really is everything. Enjoy your week.

Paul Stronza
Service Director
727-799-1800
Robert C. on 02/19/2018
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"Service visit February 14th"
Quick turnaround, friendly staff and lived having my car washed.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:17 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Having the car wash back is awesome! Thanks for the great feedback.

Paul Stronza
Service Director
727-799-1800
Donna P. on 02/19/2018
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"They listen "
Thanks so much for your kindness Leo.
Leo was understanding and helpful
Arranged a loaner for the recall and oil change
Communication was great
Stayed in touch, explaining everything to a T.
Did what he said he was going to do.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 10:35 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/19/2018

Awesome, thank you very much!

Paul Stronza
Service Director
727-799-1800
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, Knowledgeable Service Dept."
Thanks to Anthony and al the others!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:34 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/19/2018

Thank you! Your kind feedback will be passed along to Anthony and his team. Have a great week!

Paul Stronza
Service Director
727-799-1800
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful experience!"
Always have a wonderful, relaxed experience. Staff are very courteous!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/19/2018 05:55 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/19/2018

Your review is sincerely appreciated by everyone here at Fitzgerald!

Paul Stronza
Service Director
727-799-1800
Georgia C. on 02/19/2018
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"timely manner the service is done"
awesome as always
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/19/2018 05:35 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/19/2018

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
Gregory G. on 02/18/2018
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"Good service"
Fixed my recall & got me new wipers
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/18/2018 05:31 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/19/2018

Thank you, glad we were able to get you taken care of and on your way!

Paul Stronza
Service Director
727-799-1800
Catana B. on 02/18/2018
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"Service Department"
Brought in my Elantra for servicing, checkin was very quick and all service personnel very courteous.
I was informed that it would take a couple of hours, but was called back within an hour and a half. Great service department
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 05:30 PM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/19/2018

Wow, thanks for the great feedback!

Paul Stronza
Service Director
727-799-1800
Michael D. on 02/18/2018
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"Atmosphere"
Excellent
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/18/2018 11:40 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Thanks so much for reviewing the Fitzgerald team!

Paul Stronza
Service Director
727-799-1800
Beverly P. on 02/18/2018
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"Customer service by two great service advisors."
Cindy King and Brandon Baltz, the service advisors are the best when it comes to friendliness, helpfulness and concern. Their customer service is probably the main reason I always go back to them when I need service.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/18/2018 09:01 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Thank you so much! Your kind comments will be passed along to Cindy and Brandon and their teams. Enjoy your week.

Paul Stronza
Service Director
727-799-1800
Hubert D. on 02/18/2018
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"Great service"
I'm glad the complimentary car wash service has returned. What a treat. Thanks
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/18/2018 03:35 AM
PAUL S., Service Director at Fitzgerald's Countryside Hyundai responded on 02/20/2018

Thank you for the feedback and great review! We are very happy to be able to offer the car wash again. Have a great week.

Paul Stronza
Service Director
727-799-1800
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