Fitzgerald's Countryside Hyundai


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

3676 Reviews

ReScore Reviewsā„¢ (73)

ReScore
Overall Rating 4.6712329/5Overall Rating 4.6712329/5Overall Rating 4.6712329/5Overall Rating 4.6712329/5rating 4.6712329
Original
Overall Rating 2.31507/5Overall Rating 2.31507/5rating 2.31507rating 2.31507rating 2.31507
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Cody B. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"it was very professional and courteous"
Very pleasant experience
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/23/2017 05:19 AM
Griselle T. on 10/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service and excellent shuttle service!"
Service was fine. However I asked them if they could check why my remote control key would only open the passenger side, they said it would cost 125 to look at that. I just wanted someone to see if the remote was never paired up to the other doors since it never works but in the drivers side. I was a bit disappointed they wouldn't even take the time to at least look at the remote and see if they could program it.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/22/2017 09:32 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/23/2017

The whole Fitzgerald team thanks you for the review!

Paul Stronza
Service Director
727-799-1800
Jose O. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Waiting time and friendly welcome with smilešŸ˜,..MR.ORTIZ...."
Thanks to everybody for completed my appointment according to my schedule....make my day special and satisfied to all my needs......
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/22/2017 08:28 PM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
As always, fast and professional.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 07:19 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/23/2017

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
Kathleen T. on 10/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"under construction"
even after construction the service waiting area is across the parking lot from the service area
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/21/2017 01:45 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/23/2017

Thanks so much for reviewing the team! When we are done with construction there will be a separateĀ reception area for both Hyundai and Subaru as well asĀ separate customer lounges. A car wash is also being built and everything should be done early in 2018.

Paul Stronza
Service Director
727-799-1800
Martin M. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy of service rep"
I come for all my service needs because of Cindy King
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:57 AM
Joseph B. on 10/21/2017
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"Great"
Great experience
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 10:49 AM
Jeffrey S. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
On time, pleasant and no surprises.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/21/2017 10:00 AM
Jennifer B. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"True customer service "
I was informed of warranty work that was needed for my car and the oil change was free due to the hurricane!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/21/2017 06:24 AM
Wilbur B. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer "
Good people friendly quick service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/21/2017 03:57 AM
Judy W. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine car service"
As always service and service personnel are pleasant and very efficient! Lisa is a great service agent!! Thank you for the excellent service!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 07:39 PM
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service with perks."
Provided service needed and a free oil change as well.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 05:40 PM
David L. on 10/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Emergency Stop"
Headed on vacation and the check engine light came on. Fitzgerald's was able to squeeze me in without an appointment and had me on the road within a few hours. The rest of the trip went fine.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/20/2017 10:08 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/20/2017

Thank you for your feedback. Please let us know if there was anything we could have done to make your visit 5 stars.

Paul Stronza
Service Director
727-799-1800
Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service adviser leo"
Good
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/20/2017 08:51 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/20/2017

Your review is sincerely appreciated by everyone here at Fitzgerald!

Paul Stronza
Service Director
727-799-1800
Ashley G. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ā€œBrando/Brendenā€ in the Service Department was great!!"
ā€œBrando/Brendenā€ in the Service Department was great!! Fitzgerald needs to have him teach a ā€˜customerā€™ service seminar; because there were several other services reps, that seemed less customer oriented.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/20/2017 07:09 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/20/2017

Thank you so much, your kind comments will be passed along to Brandon and his team!

Paul Stronza
Service Director
727-799-1800
Nicole K. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice fast service"
Nice staff ,fast service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 03:40 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/20/2017

Thank you for your feedback. Please let us know if there was anything we could have done to make your visit 5 stars.

Paul Stronza
Service Director
727-799-1800
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Pleased with my service "
Leo was an awesome service advisor. Communicated well with me and the problems I was having with my vehicle were solved. Thank you!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 01:46 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/19/2017

ThanksĀ so much! Your kind feedback will be passed along to Leo and his team.

Paul Stronza
Service Director
727-799-1800
David M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"location, friendly staff."
prompt service. Very satisfied.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 12:10 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/19/2017

Your review is greatly appreciated, thank you!

Paul Stronza
Service Director
727-799-1800
Olga C. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks!"
As always I was treated kindly and courteously by the maintenance agent Lisa R and my car received great service. Thanks Firz Way
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 11:36 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/19/2017

Thank you for your review. We appreciate you being part of the Fitz family.

Paul Stronza
Service Director
727-799-1800
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service was as expected- great!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 11:28 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 10/19/2017

Thank you for being a part of the Fitzgerald family!

Paul Stronza
Service Director
727-799-1800
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