Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

7271 Reviews

ReScore Reviews™ (164)

ReScore
Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5Overall Rating 4.719512/5rating 4.719512
Original
Overall Rating 2.33537/5Overall Rating 2.33537/5rating 2.33537rating 2.33537rating 2.33537
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


NK
Norman K.
Tarpon Springs, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
high service level and good personnel.
Good dealership...……...

GW
George W.
Dunedin, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Service review
Well Done

Verified Customer
Seminole, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
My Review
Staff never attempts to sell services in excess of what is really needed.

KL
Keith L.
Clearwater, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Hyundai service
Always excellent service at Fitzgerald Hyundai from the time you drop off your car to your service advisor

Verified Customer
Clearwater, FL
2006 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
Lengthy service time.
The service to my car seems good. I was told it would be about one and a half hours. That turned into almost three and a half by the time I checked out.

JS
James S.
Largo, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
???????
it's where I bought it & where it will be servicedd
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LW
Leslie W.
Palm Harbor, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2019 Category: Service
Quality not up to normal
It was raining when I arrived and the covered drop off had unattended cars which should have been moved so I didn’t have to get wet.
I told my rep my tires were all registering low every few months and he said they’d check that but no mention of that or if they found anything when I checked out.
They told me my car was ready but when I went outside it was not under the covered drive and was pulled forward in the rain. The plastic paper was still on the seat and the paper on the floor. Under the paper on the floor was lots of white gravel or something that wasn’t there when I dropped the car off. The man seemed put out when I asked him to clean that up. I usually have a great very professional experience so I’m not sure what was happening this Saturday.
I also would like to know why I never get promotions and discounts sent to me. I bought the car here and have serviced here for over 3 years!
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Land O Lakes, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great service
Always great service
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Valrico, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Curtis
Curtis went above and beyond to help me. I was concerned that I couldn’t safely drive my car to Valrico, FL the way my steering wheel felt loose. But he asked around to see if there was any way I could get a loaner so that I could leave my car there and drive home safely. I appreciated the effort he put in doing so because there were no loaner vehicles at the time I called to see if I could take my car in.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

RG
Ronald G.
Pinellas Park, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Convenience
Convenient location near the mall. Friendly staff. Clean/comfortable waiting area.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Largo, FL
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Customer service
It is great and the sales people are very nice also. Great place to purchase and service a vehicle
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

TL
Tim L.
Tampa, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
I've been servicing my Elantra at Fitzgeralds since 2011. Never had an issue.
They could have pizza.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

PA
Patricia A.
Clearwater, FL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
30k Mike check up
All went well. They never “find stuff” just because. I’ve had very little expense with this vehicle in almost 5 years.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/21/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

KC
Kenneth C.
Palm Harbor, FL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Excellent service and professional staff.
See above.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

GS
George S.
Tampa, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great Service
Great customer service. They take your care in on time. Give you an early estimate of work. Keep you informed as to status. Explain in detail what they did and get you out the door in a reasonable time.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Dunedin, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Great experience
Worked me in for a dead battery under warranty. 1.5 hour wait but they took care of it.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

KC
Kurt C.
Saint Petersburg, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Excellent Team
Best service anywhere, they always go above and beyond to help the customer
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

Verified Customer
Clearwater, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Overbooked and Understaffed
If customer service is your priority then make sure you do not overbook your appointments and have enough staff on hand to get the jobs done in a timely manner. An oil change should not have to take over 2 hours. That is ridiculous.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

SG
Stephen G.
Oldsmar, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Yes
Yes
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

Thanks so much for reviewing the Fitzgerald team!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com

LF
Linda F.
Dunedin, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2019 Category: Service
Slow service
We have a lease and a voucher for oil changes which is great but don't think almost 3 hours for an oil change is acceptable. Overall the staff is courteous and the mechanics very knowledgeable.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 08/20/2019

a member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com