Fitzgerald's Countryside Hyundai

Good dealership...……...

Well Done

Staff never attempts to sell services in excess of what is really needed.

Always excellent service at Fitzgerald Hyundai from the time you drop off your car to your service advisor

The service to my car seems good. I was told it would be about one and a half hours. That turned into almost three and a half by the time I checked out.

it's where I bought it & where it will be servicedd

It was raining when I arrived and the covered drop off had unattended cars which should have been moved so I didn’t have to get wet.
I told my rep my tires were all registering low every few months and he said they’d check that but no mention of that or if they found anything when I checked out.
They told me my car was ready but when I went outside it was not under the covered drive and was pulled forward in the rain. The plastic paper was still on the seat and the paper on the floor. Under the paper on the floor was lots of white gravel or something that wasn’t there when I dropped the car off. The man seemed put out when I asked him to clean that up. I usually have a great very professional experience so I’m not sure what was happening this Saturday.
I also would like to know why I never get promotions and discounts sent to me. I bought the car here and have serviced here for over 3 years!

Always great service

Curtis went above and beyond to help me. I was concerned that I couldn’t safely drive my car to Valrico, FL the way my steering wheel felt loose. But he asked around to see if there was any way I could get a loaner so that I could leave my car there and drive home safely. I appreciated the effort he put in doing so because there were no loaner vehicles at the time I called to see if I could take my car in.

Convenient location near the mall. Friendly staff. Clean/comfortable waiting area.

It is great and the sales people are very nice also. Great place to purchase and service a vehicle

They could have pizza.

All went well. They never “find stuff” just because. I’ve had very little expense with this vehicle in almost 5 years.

See above.

Great customer service. They take your care in on time. Give you an early estimate of work. Keep you informed as to status. Explain in detail what they did and get you out the door in a reasonable time.

Worked me in for a dead battery under warranty. 1.5 hour wait but they took care of it.

Best service anywhere, they always go above and beyond to help the customer

If customer service is your priority then make sure you do not overbook your appointments and have enough staff on hand to get the jobs done in a timely manner. An oil change should not have to take over 2 hours. That is ridiculous.

Yes

We have a lease and a voucher for oil changes which is great but don't think almost 3 hours for an oil change is acceptable. Overall the staff is courteous and the mechanics very knowledgeable.