Fitzgerald's Countryside Hyundai

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727-799-1800
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Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59
4.6

( 7756 Reviews )

5 star
75%
4 star
12%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (177)

ReScore
Overall Rating 4.7401112/5Overall Rating 4.7401112/5Overall Rating 4.7401112/5Overall Rating 4.7401112/5rating 4.7401112
Original
Overall Rating 2.35028/5Overall Rating 2.35028/5rating 2.35028rating 2.35028rating 2.35028
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews

SP
Shirley P.
Safety Harbor, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2019 Category: Service
Attentive personnel and great popcorn.
Work done was great. Prices were fair. Length of time to perform the work was excessive.
Recommended
TS
Toyanne S.
Largo, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Oil Change
Always great service.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/11/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
CE
Carol E.
Oldsmar, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
AEWSOME
Fitzgerald is the best car dealership around... They are very courteous, wait time was not long, honored an oil change coupon that I had from a while ago,,,The donuts and coffee are great...They make you feel at home.. Keep doing what your doing...
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/11/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
EJ
Elitha J.
Clearwater, FL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2019 Category: Service
No comment
NA
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/11/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
CS
Charles S.
Largo, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Found the issue and was covered under warranty
My 2013 Sonata had trouble starting. Then my wife and I noticed it would decelerate while stepping on the gas. Turned out to be a defective brake sensor that was covered under warranty. Thanks to Meghan for her help and understanding.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for your review. We appreciate you being part of the Fitz family.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Largo, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Service
Thank you for your service.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DH
David H.
Clearwater, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Great service
Schedule a Maintenance appt, In / Out in less than an hour
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
JR
John R.
Largo, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Service
Always have had satisfactory service at Fitzgerald's.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
AW
Alan W.
Clearwater, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
great service
great people and service !
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
SR
Steven R.
Tampa, FL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great vechicle service
Timely service, great staff, thank you
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Tarpon Springs, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2019 Category: Service
Lack of consistency
The employee who helped me this time was great. She explained plus gave me an estimate b4 asking me to sign. Last time associate wanted me to sign without an estimate $. Said that's the way it worked when I asked him about it.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
ST
Steve T.
Clearwater, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Santa Fe SEL Software Recall
I was able to schedule my appointment online and the update didn't take long.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to give us a great review and for servicing your vehicle with us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DC
David C.
Palm Harbor, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Anthony Lackey
Anthony Lackey service advisor is great answered all my questions
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/05/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Tarpon Springs, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2019 Category: Service
?
na
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/05/2019

Everyone here sincerely appreciates your review of Fitzgerald!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DW
Donald W.
Dunedin, FL
2017 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service
Problem resolved
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2019 Category: Service
Service
They don't always check tire pressure as promised
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to speak with me this morning. I wanted to apologize again that the tire pressure was not checked during your last visit. We will make sure to address this with the technicians in out weekly meeting. Thank you again for your time.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
CG
Constance G.
Palm Harbor, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Excellent service representative.
Always great service.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
JH
Jeffrey H.
Clearwater, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Efficient
Hands down, Anthony L. is awesome. Appreciate his efforts.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/03/2019

Thank you for your response. We appreciate your business with us. Have a great day. 

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
Verified Customer
Palm Harbor, FL
2017 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Service follow up
My original review was not positive. The service manager called to get my input on what they need to improve. At least they are trying to get better in the service dept.
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/01/2019 Category: Service
Lack of urgency
Service department lacks urgency, especially those sitting at the desks.
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

A member of management will be reaching out to you.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to speak with me today. Insight like yours is super valuable to helping us grow as a team. I apologize that the cashier was not at the desk when you came in to help walk you through the process. We are in the process of taking steps to limit their time away so they can help customers. We thank you for vehicle a valued guest and look forward to helping you in the future.  

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/09/2019

Thank you for taking the time to rescore us.

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
TL
Tim L.
Tampa, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Customer for Life
I've been going to Fitzgeralds every 3 months for almost 10 years. That's a lot of visits and I never have had a problem. Honest quality service. I recommend the service plan. I sure got my monies worth.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com
JO
John O.
Clearwater, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Excellence of service.
Fitzgerald countryside hyundai is second to none. Service is exceptional, integrity unsurpassed, highly recommend this dealer without reservations.
Recommended
DAVID M B., Service Director from Fitzgerald's Countryside Hyundai responded on 12/02/2019

Thank you for being part of the Fitzgerald family!

David Bartalis
Service Director
Fitzgerald Hyundai
727-799-1800
bartalisd@fitzmall.com