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Recent Reviews

Ryan A.

Clearwater, FL

03/10/2023

Category: Service

Terrible Customer Service

Brought my 2017 Hyundai Tucson for servicing since the air conditioning stopped working after only 38,000 miles. My service rep was Garrett Gale. Explained to him the situation regarding the air conditioner as well as the coolant in my reservoir goes from full to completely empty in a matter of 6-7 months. Stated to me engine coolant is 50% water and having to fill the entire reservoir in 6 months was normal due to evaporation (Which is entirely incorrect. On average you lose about 3-5 ounces of coolant a year, not an entire gallons (reservoirs) worth). Few hours later I receive a call back and I'm asked if I had been involved in a wreck, which obviously I had not (clearly no damage to the cars body or on the cars history report). He also states the coolant missing may also be connected to the damage to the compressor despite saying earlier in the day it was normal to lose a gallon of coolant in 6 months. I then get a call 30 minutes later that there is metal broken on the compressor and this was caused by a rock somehow flying through the front of the cars grill, air filter, and other components, striking it. I asked, how did they know a rock did this? Garrett states he doesn't know this and this is just the narrative he has come up with. He also states to me that metal is "indestructible" and doesn't break on its own. It would cost 1200 dollars to fix my AC compressor because Hyundai would not reimburse them if they sent the defective compressor back.

If you are reading this please stay away from this dealership at all cost. When you purchase a car from this place they pressure you into leaving 5 star review and even will call you and harass you until you have left a review. They also give you a pity story they won’t be paid in full unless the rating is 5 stars since they don’t work on commission. It's the ONLY reason this place has a rating of 4.6 rating. Take the extra 30 minute drive down to Crown Hyundai. I purchased my first 3 Hyundai's there and NEVER had problems like this.

You can also see, by reading other ratings here, Garrett has been involved in all kinds of other service issues with other customers, you can reference the one from 2/29 among others.

Ignore any kind of feedback that they will leave below. They are only required to respond by policy and it will be disingenuous. Also, the car isn’t under my name, which they will comment we couldn't find you in our system. It's in my fiances name.

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