Fitzgeralds Lakeforest Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Fitzgeralds Lakeforest Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
The Buyer Protection Plan is a shadow of its former self
I have owned cars purchased through Fitzgerald for more than 20 years, and somewhere in the past five years, the service at the Gaithersburg Hyundai location has gone into the toilet. The buyer protection plan used to offer guaranteed free loaners. They have become very difficult in recent years to come by. First, they started denying them for "express service", so they'd tell your oil change and tire rotation would take an hour and it would take three. I called today and asked for a loaner for the 84,000 mile service for my Santa Fe. They first told me I was getting "express service", so no loaner. When I insisted on a loaner, saying I knew damn well they would find work that is not an express job, they said they would put me down for a loaner. Good. The nearest date for someone getting a loaner is six weeks from now. That is just plain and simple bad service and a con job. What the hell happened to you, Fitzgerald? For shame.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
