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SureCritic / Fraser's Automotive
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Fraser's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(324 Reviews)
92
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Score Details

5 stars
94%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
4.0
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(757) 874-4250
Closing in 43 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
13269 Warwick Blvd, STE A Newport News, VA 23602
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Fraser's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(324 Reviews)
Write a Review
Recent Reviews
Verified Customer
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Was very happy with service
Happy was able to get in and get the work needed for my wife’s truck completed the same day. Thank you very much
RS
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Robert S.
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Honda Odyssey 100,000 mile service
Excellent as always at 30% less than Honda dealerships.
TC
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Tony C.
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Absolutely, the best work ever and honest
This is a five star establishment great people great work. I’m not just saying that nor was I paid to say it if you’re looking for good honest work done on your vehicle. This is your place.
Verified Customer
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
They were great
Great service
RS
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Robert S.
Honda Ridgeline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Super all around
30% cheaper than the dealership.
Verified Customer
Newport News, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Frasers Auto Repair
Thanks again Frasers for the timely and professional service. The Personal relationship and care exhibited by your crew builds the confidence and trust I need when doing business. Thank you.
MA
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Muhammad A.
Newport News, VA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Professional, quick, affordable
The service was quick. The cost of everything was listed out and explained.
MB
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Michael B.
Newport News, VA
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
9
Pleasantly surprised
Took my car in for strut replacement last Thursday. They were short on mechanics at the time so I figured several days into this week before I got it back. To my surprise, I got a call Monday morning and it was ready Monday evening. Will go back for future repairs.
ZM
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Zared M.
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Excellence
Always kind, friendly, and understanding. I won’t go to anyone else and also recommend to everyone. Nate goes above and beyond!
LC
Leslie C.
Newport News, VA
Dodge Dakota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Bearing repair
Every time I have came here, thy have had my truck done on the day he said it would be done. Thy also keep you informed of everything thy are doing.
RC
Rhoda C.
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2024
verified customerVerified Customer
10
Honest and fair mechanics
I have brought my vehicle here a few times now and my daughter used to bring her car here for repairs. I feel like I have always been treated with respect and fairness. They are really good about calling with updates and explaining things. I have never felt like I have been taken advantage of.
KS
Kyle S.
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
10
AWESOME MECHANIC SHOP
After being dicked around by Southern Ford in Newport News for over 20 weeks trying to fix some issues with my car, I did some research and found Frasier Automotive. I saw that they have been in business for over 40+ years so I took my car to them. They were able to diagnose my car and find the problems and fix them in 1 week. I highly recommend this place for anything. A dealership couldn't even figure out the problem with my car and this place did. From here on out, I will always bring my car back Frasier Automotive for anything car related needs. And they also finance ur repairs if u need to if funds are a little tight at times.
SJ
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Sharon J.
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Exceptional!
If you are looking for an honest and exceptional mechanic, then look no further. I have been a satisfied customer of Fraser's since 2003!
Verified Customer
Ford Transit Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Superb service
Prompt quick service excellent customer service I highly recommend
BL
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Brian L.
Norfolk, VA
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
Fraser’s is awesome & Nate’s amazing.
Quickly diagnosing and then using his network to get the part to the shop ASAP. Will keep coming back!
Displaying Review 1 - 15 of 324 in total
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