Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

123 Reviews

98% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


FH
Freeman H.
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Great Dealership for Service
Service department is Top Notch.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Freeman,

Thank you for those kind words and the review. Thats our goal, to give you that experience every time. Thank you for the business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

MP
Marsha P.
Lufkin, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service
The Service department gave feedback and solution before servicing my car. I valued their time
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Marsha,

Thank you for letting us know our communication was spot on! We appricate the business and look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JC
Jason C.
Alto, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great service
Super convenient and quick, courteous service.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Jason,

We appreciate the positive feedback. Our goal is to be concienious of your time and to provide you with frindly service.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

DN
Denise N.
Douglass, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great place
Eric was great and took good care of my care.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Denise,

Thank you for the kind words! I appreciate you giving me the opportunity to take care of your vehicle.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JW
Joyce W.
Woodville, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service and Recall
Very nice service, prompt and on schedule.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Joyce,

I really appricaite the kind feedback! I know its a long drive for you to do business with us. I really appreciate you trusting us with your vehicle.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

TB
Thomas B.
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service good people
First let me say that I bought my car at their sister dealership before this one opened. I was very happy there so with that said I decided to try this one that is in my city (would not have to drive). They treated me as well, fair price on service, plus they upgraded my computer system. Later that day I got a notice from Hyundai to do this. Bottom line they did everything a great dealer should do. Just like their sister dealer.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thomas,

I glad we could save you a drive and provide you great service. Thank you for the business and the kind words!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RG
Ron G.
Lufkin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great service
Superb service as usual. Every experience has been positive to date.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Ron,

Thank you for your loyalty to our service dept. We appreciate the kind words and for the business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Everyone was very friendly and accommodating.
Great service. Great experience.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thank you for your feedback! Our goal it to provide you with excellent service every time!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

LH
Linda H.
Livingston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
The area was nice and clean the staff friendly
The service is really good they replaced the recall item checked my tires for a shaking I’ve noticed lately they gave me a recommendation and quoted prices which are very reasonable
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Linda,

Thank you for trusting us with your vehicle. I am thrilled at the feedback on the other service pricing being in line. Thanks for taking the time to rate your service visit!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Very friendly
New, clean dealership
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thank you for the business. We appreciate you trusting us with your vehicle and taking the time to rate your experience!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Nacogdoches, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Gland there is a Hyundai Dealership in Lufkin
It's so easy for me to drop off my care for service and ride to work with a co-worker.

Junior has taken care of me twice and made it as smooth and effortless as possible.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

We aprricate you taking time to review our service dept. Junior is an asset and we are fortunate to have him on our team

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2019 Category: Service
A
A
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thank you for taking time to rate your service experience. We aprreciate the business.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

SG
Sue G.
Onalaska, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Good service, one more time
I have been to your dealership twice and have had excellent service both times.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/11/2019

Sue,

Thank you for your second visit! I am thrilled to hear we are consistant on providing you with great service. Looking forward to your 3rd visit in the future!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JS
Julie S.
Diboll, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Easy appt. scheduling and prices that are similar to the local oil change and tire shops!
great service! Reasonable prices!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/11/2019

Julie,

Thank you for the opportunity to earn your business! We appreciate you taking the time to rate us on your visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

NB
Nicole B.
Zavalla, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Fantastic service
Had been to another dealership which was a nightmare, overcharged my mother, etc. The Lufkin dealership was friendly and did not mind answering some questions. Plus, being I was from out of town, they were able to get me in the same day. I appreciate the professionalism.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/11/2019

Nicole,

I am glad we could answer your questions and were professional in the service process. Thank you for sharing your experience and we look forward to handling your future needs.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

GB
Glenda B.
Lufkin, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great!!!!!!
They know the business and take care of the greatest auto I have ever owned. I have had very high end autos and have never been treated this wonderful. Thank you Rex for this wonderful group of people. Love them all and have only good votes for the group.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/14/2019

Glenda,

First of all thank you for the positive feedback. Our employees need to know they did a great job for their customers. I will share this with our service staff. I really appreciate you choosing us for all your vehicle needs and look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BH
Barbara H.
Lufkin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Service First
Excellent guest service, quality vehicles at a great price.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Barbara,

Thank you for your feed back. I would like to appoligize for the lack of communication on WIFI access. I have put up signs throughout my customer areas. We will strive to make sure your next visit hits the mark. Thank you for your business, look forward to seeing you next time.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

TB
Terry B.
Nacogdoches, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Fast,efficient service
After my oil change i was given a verbal report. I had a minor repair a few days later. It was done quickly and on time.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Terry,

Thank you for the feedback and the opportunity to resolve your concern.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Nacogdoches, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Quick and courteous!
Quick and courteous!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Thank you for letting us know we hit the mark!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

GN
Gene N.
Lufkin, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
employees get it right the first tine
I just like the way business is done. The people really care! Gene N
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Gene,

Thank you for sharing your experience! We do care about our customer and always strive to get it right the first time.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com