ReScore Reviews™ (28)

ReScore
Overall Rating 4.7142871/5Overall Rating 4.7142871/5Overall Rating 4.7142871/5Overall Rating 4.7142871/5rating 4.7142871
Original
Overall Rating 2.3928529/5Overall Rating 2.3928529/5rating 2.3928529rating 2.3928529rating 2.3928529
96% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Jim Burke service department is the best! They have done a great job in keeping my Sonata running well. They are always very friendly and accommodating. This is my second car bought from and serviced by Jim Burke -- if I ever need to buy another, I'd look there first!
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:32 PM
Beverly M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service and the service done in a timely manner."
courteous and attentive.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 09:29 AM
John C. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Enjoyed"
My service experience was incredible.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:50 AM
Cory B. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful polite and professional service guys"
Great job great experience great service very satisfied, John from the service representative department was very friendly and professional
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/16/2017 04:59 PM
John C. at Jim Burke Hyundai responded on 11/16/2017

Thank you so much for the response and trusting us with your business! I hope you have a great weekend as well as a great Thanksgiving. If you need anything please let us know. 

Robert C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service writers"
Professional and knowledge
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 09:57 AM
John C. at Jim Burke Hyundai responded on 11/16/2017

Thank you greatly for your feedback! We appreciate your business as wellas ensuring your satisfaction! I hope you have a great Thanksgiving! 

Teria V. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Everything was great!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:04 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/14/2017
  1. thanks so much
    we appreciate you taking time to respond
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Brett H. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service."
Very efficient and knowledgeable. Service with a smile!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:13 AM
Rusty P., service manager at Jim Burke Hyundai responded on 11/14/2017
  1. thanks for responding
    we appreciate you
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timeliness and quality of work. "
I really appreciate Jordan. He helped me and was very nice and answered all my questions and helped with the solutions to fix the issues i had with my car
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 01:15 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/10/2017
  1. thanks for responding
    we appreciate you
    have a great weekend

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Verified Customer ReScore Review on 11/14/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Visit"
Today’s visit was a return to the Jason m Burke I know. I was phoned about my car and I had asked for the extended limited warranty to be checked and it was. My car was in good shape when I got it back and everything went like it should have.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 10:00 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Please oblem visit"
Worse visit in 7 years
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 10:00 AM
Rusty P., service manager at Jim Burke Hyundai responded on 11/10/2017
  1. my apologies
    this would have frustrated me as well
    team manager will be in touch
    thanks you for responding

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Rusty P., service manager at Jim Burke Hyundai responded on 11/14/2017
  1. again thank you for responding
    it was the key to getting to and resolving issue
    after this revisit i hope
    we have regained your trust in jba
    and that we can have the opportunity
    in the future to serve your vehicle needs
    if i can be of any assistance please contact
    me - thanks for coming in and speaking with me
    hope you have a great evening

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Tom C. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Service was professional and well done.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 12:06 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/09/2017
  1. thank you so much
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Carlos C. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Awesome
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 10:12 AM
Rusty P., service manager at Jim Burke Hyundai responded on 11/09/2017
  1. thanks for responding
    we appreciate you
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
JOAN S. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"no long waiting"
great service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/08/2017 06:20 AM
Rusty P., service manager at Jim Burke Hyundai responded on 11/09/2017
  1. thank you !
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Anthony H. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good location, quick in, quickly out."
I've always had a good experience coming there. My service rep is very friendly, kind, and knowledgeable.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/08/2017 04:54 AM
Rusty P., service manager at Jim Burke Hyundai responded on 11/09/2017
  1. thanks for responding
    we appreciate you
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Verified Customer on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Good
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 06:37 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/09/2017
  1. thanks for responding and the advice
    and you are right - we will be addressing
    it right away,again thanks and hope you
    had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Debbie G. on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I was very impressed with the technicians that worked on my vehicle. They got to the root of my problem with my Sonata and fixed my car. "
The service advisor, Brain Christopher was outstanding. He listened to me explain the problems I was having with my car and seemed to be genuinely concerned. He reassured me my car was in good hands and that my car would be fixed. This was my first time to take my car to this location and I will definitely be back.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 04:57 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/09/2017

thank you so much !
we appreciate the opportunity
and the response
hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Cynthia S. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient to my office"
Great job. They completed the work in half the time they originally told me.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Repair
Review Created: 11/07/2017 01:51 PM
John C. at Jim Burke Hyundai responded on 11/07/2017

Thank you for responding to the survey. We do try to not only meet but exceed your expectations. I am happy to hear all went that way. If you need any further assistance please don't hesitate to contact us. I hope you have a great rest of the week. 

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"None"
None
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/07/2017 10:37 AM
John C. at Jim Burke Hyundai responded on 11/07/2017

Thank you for your response. We greatly appreciate your feedback and business!. If you need anything else please do not hesitate to contact us! I hope you have a great rest of the week!



John 

Marcus H. on 11/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good job "
Got issue cleared thanks for your service.
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/06/2017 03:38 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/06/2017
  1. thank you !
    we appreciate it
    hope you had a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Terry H. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
The service department was super friendly and kept me informed every step of the way! Service was completed ahead of schedule. Want to give a shout out to Eddie and Joel. Would let those two take care of me auto needs anytime!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/05/2017 04:05 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/06/2017
  1. thank you for responding
    and the opportunity to service 
    your vehicle,we greatly appreciate
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Verified Customer on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place"
They have really friendly and quick service here.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/04/2017 07:41 PM
Rusty P., service manager at Jim Burke Hyundai responded on 11/06/2017
  1. thank so much !
    we appreciate you
    have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com
Displaying Review 1 - 20 of 988 in total