Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1944 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


ET
Elizabeth T.
Birmingham, AL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Service
Location
MARY H. from Jim Burke Hyundai responded on 08/21/2019

Thank you for taking the time to respond Ms. Thompson! We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2019 Category: Service
Good service
Went in for recalls. Pleased with services. Probs will go back for repairs in the future.
MARY H. from Jim Burke Hyundai responded on 08/05/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful morning!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2019 Category: Service
santa fe
as expected..nothing more
MARY H. from Jim Burke Hyundai responded on 07/24/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

RS
Rosenia S.
Tuscaloosa, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Very timely
Great service but my vehicle now makes a noise that it didn't make before service
MARY H. from Jim Burke Hyundai responded on 07/03/2019

Thank you for taking the time to complete the survey. I do apologize for the inconvenience. However, we are always looking for ways to improve our services!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

RT
Rebecca T.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2019 Category: Service
Satisfied
Though it took time and going to a manager about my problem, it was resolved.
MARY H. from Jim Burke Hyundai responded on 07/01/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Service
The staff is very attentive to the customers.
MARY H. from Jim Burke Hyundai responded on 06/28/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

CJ
Courtney J.
Birmingham, AL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
4
I was satisfied with the service i received.
MARY H. from Jim Burke Hyundai responded on 06/18/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Thomasville, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Quick Service
They were really quick with getting my car serviced.
MARY H. from Jim Burke Hyundai responded on 06/17/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
friendly folks
Really like the people at the service department
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We appreciate your business and your feedback. We also apologize for the concerns in the Lounge and will get those addressed.
Hope you have a Great Afternoon!

Thank you 
Mary Hamilton


Verified Customer
Adamsville, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Did great job
Less than estimated
RUSTY P., service manager from Jim Burke Hyundai responded on 06/11/2019
  1. thank you so much for responding
    we appreciate you and your recent
    service visit
    have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Hayden, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
.
.
candy r. from Jim Burke Hyundai responded on 06/11/2019

Thank you for taking the time to respond. We appreciate your business as well as your feedback.
Hope you have a Great Day!

Thank you
Mary Hamilton


Verified Customer
Birmingham, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Done
Nothing more to say
MARY H. from Jim Burke Hyundai responded on 05/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


AH
Angela H.
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2019 Category: Service
Service representatives
I stick with one representative and he knows me by name
MARY H. from Jim Burke Hyundai responded on 05/27/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2019 Category: Service
Car service
Service was within expected parameters
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019
  1. thanks for taking time to respond
    we appreciate you
    hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

KG
Kimberly G.
Tacoma, WA
2006 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Great Service.
I would have given 5 stars but when I got in my car there was black grease on my door and emergency break handle. AJ was great as always but when your mechanics enter cars please get them to wear gloves... no matter how old the car is... especially if your interior is light.
RUSTY P., service manager from Jim Burke Hyundai responded on 05/15/2019
  1. my apologies
    we owe you a clean up
    let me know next time your in
    or when we can have it a little while
    thanks

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

AP
Audrail P.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
Great Service
I always receive great service when I come here. Everyone is friendly and my car is always ready on time. Being located just 3 miles from my job, making getting here extremely convenient.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/30/2019
  1. thank you so much
    we appreciate your recent service visit and taking time to respond

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Pleasant Grove, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Great service
Jim Burke always provides great service. They are friendly and accommodating.
MARY H. from Jim Burke Hyundai responded on 04/24/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


DW
Donzella W.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Hyundai Service
Always great service.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019

thank you for responding
got your email and will do
a clean up on veh at your next visit
or when ever you like

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Pinson, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2019 Category: Service
Good experience
Service completed in time promised..pleasant atmosphere and courteous staff
MARY H. from Jim Burke Hyundai responded on 04/12/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


SW
Sonya W.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2019 Category: Service
Service
I am very attentive to good customer service because it is what I expect when I am spending my time and money at a place. Customer service is not only a friendly smile and good communication. It is about quality of service. When I go to Jim Burke for service, I trust that they are performing all of the checks that are supposed to be done and providing quality service. If something needs to be done that wasn't discussed, then I believe information is communicated that allows me to make the best decision to fit my time and budget.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/01/2019
  1. thank you so much !
    the key to great service is great communication
    your response could not explain it better and i
    will share it with my staff
    again thanks and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com