Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

2012 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Awesome Customer Service!
Awesome Customer Service!

Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Good service
Good
MARY H. from Jim Burke Hyundai responded on 10/14/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

VH
Virginia H.
Birmingham, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great Service
Service was fast and friendly
MARY H. from Jim Burke Hyundai responded on 10/14/2019

Thank you for taking the time to respond. We appreciate your business Ms. Virginia Hill as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Fultondale, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Awesome service department!
Using the shuttle service to work and back is so convenient. My car was finished quickly and Eddie is very knowledgeable and explained every detail of work completed on my car. I will definitely be back!
MARY H. from Jim Burke Hyundai responded on 10/11/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

ES
Erica S.
Cullman, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
The employees are always extremely helpful.
Jim burke has the best service department of any Hyundai dealership. The employees are always extremely helpful and do a great job of make sure that your vehicle is fixed properly.
MARY H. from Jim Burke Hyundai responded on 10/11/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Great service
No complaints, they do a great job.
MARY H. from Jim Burke Hyundai responded on 10/10/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

BB
Broderick B.
Bessemer, AL
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Survey
Service and service representative great 👍
MARY H. from Jim Burke Hyundai responded on 10/10/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

GH
Gloria H.
Pinson, AL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
My service Advisor Eddie!
He always tells me what needs to be done and how much it will cost and estimated wait time. Keeps me posted during my wait. He treats me like i'm special.
MARY H. from Jim Burke Hyundai responded on 10/09/2019

Thank you for taking the time to respond. We appreciate your business Ms. Harris as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

HC
Helen C.
Birmingham, AL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Great Service.
You are greeted immediately in a friendly manner. They have you written up promptly and ready to go or ready to wait. If they discover a problem once service begins, you are called with the problem and the amount to fix it. The work is finished in a timely manner. The courtesy drivers are friendly, courteous and get you where you need to be. The payment process runs smoothly when you pick you pick up your car. The service arrival area, waiting room and restrooms are always neat and clean.
MARY H. from Jim Burke Hyundai responded on 10/09/2019

Thank you for taking the time to respond. We appreciate your business Ms. Helen Carlin as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

MB
Melisa B.
Mount Olive, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Wonderful employees
The man handling my car was very nice and helpful and let me know about a deal on tires that they had going on because I desperately need new tires. I was unable to buy them that day so he gave me an ad to take with me:) He had me in and out within an hour as well!
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

WR
Wayne R.
Birmingham, AL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Good people.
I like the folks at Jim Burke. I have done business with then since 2005. I brought my State vehicle starting then.
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

LC
Latosha C.
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2019 Category: Service
The waiting time
Need take more advantage on making appointments so I can be out at a decent time
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Bessemer, AL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Outstanding service
The level and quality of service I received was about outstanding and very informative. Thank you AJ and the whole service team!
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

DF
David F.
Birmingham, AL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Always a great experience.
Great group of advisors who always take good care of my Santa Fe. Jordan took care of everything for me this past time. Super helpful!
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

KH
Katherine H.
Pelham, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Informative when asking questions!
I am happy they ordered car service so I wouldn't sit too long. I had time to run my errands and eat breakfast. When finished my Uber took 2 minutes to pick me up; courtesy of Jim burke auto department...
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

SC
Shiwanda C.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
The service is great
My service advisor Brian Christopher is always nice and helpful
MARY H. from Jim Burke Hyundai responded on 10/08/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

TH
Teresa H.
Birmingham, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Customer service
Good customer service
MARY H. from Jim Burke Hyundai responded on 10/07/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2015 Hyundai Equus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2019 Category: Service
Goid Service
Ok
MARY H. from Jim Burke Hyundai responded on 10/07/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

Verified Customer
Birmingham, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2019 Category: Service
Deceitful
Deceitful
MARY H. from Jim Burke Hyundai responded on 10/07/2019

We apologize for your experience.  The service manager will be in touch with you shortly.  Have a great day!


Thank you,

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com

JH
Joy H.
Birmingham, AL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Service and attitude
Excellent
MARY H. from Jim Burke Hyundai responded on 10/03/2019

Thank you for taking the time to respond. We appreciate your business as well as your detailed feedback. 
Hope you have a Wonderful afternoon!

Mary Hamilton
Jim Burke Service
(205) 278-5981
mhamilton@jimburke.com