Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1942 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


TR
Theophilus R.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Always courteous and quick
Every visit has been pleasant they are always friendly and I’ve never felt like my wait time exceeded the service I was in for.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


EM
Ellen M.
Birmingham, AL
2004 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
Quick efficient repairs
AJ and sometimes Brian were very efficient and knowledgeable as Service Managers. The van service in the morning is always quite helpful to have. Repairs and oil changes were done in a timely fashion. My last visit, an hour job was done in 40 minutes and the car is running smoothly.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/27/2019 Category: Service
Overpriced. Basic quality service.
Repair prices are ridiculously overpriced. Repair for simple issues are costly. Cost to complete diagnostic testing is $140 per issue. Thats crazy! It leaves no option but to choose which issue is more important although your entire car is important to you.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We apologize for your experience.  Someone will be in touch with you shortly.  Have a nice evening.

Thank you,
Mary Hamilton


SL
Sandra L.
Birmingham, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Good Customer service
Good customer service, efficient and quick.
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BJ
Bob J.
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Bob j
Great service
MARY H. from Jim Burke Hyundai responded on 04/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BB
Brandy B.
Forestdale, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Always Superb!!
I had a factory recall that was performed. I was greeted by Mr. Allen who took excellent care of me and my vehicle. They are always courteous and fast.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/26/2019
  1. thank you for your recent visit
    and taking time to respond
    we appreciate you and look forward
    to serving you in future

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

NB
Nancy B.
Birmingham, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Outstanding Service
I love having my Sonata serviced at Jim Burke Hyundai. Everyone on the team takes great pride in their work.
MARY H. from Jim Burke Hyundai responded on 04/24/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Pleasant Grove, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Great service
Jim Burke always provides great service. They are friendly and accommodating.
MARY H. from Jim Burke Hyundai responded on 04/24/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


JC
James C.
Pinson, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Very Professional
Went for a recall on my auto. Always the best customer service. Just wish when they call they would have my name as the Driver and not my husband but after 3 years I guess not. I have told them every time but that's okay my lease is due in July and we will more than likely be turning the car in. I do not like the 2019's.
MARY H. from Jim Burke Hyundai responded on 04/24/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


JD
John D.
Mountain Brook, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Another great Jim Burke service experience!
always excellent, prompt and as-promised service. Brian did a great job.
MARY H. from Jim Burke Hyundai responded on 04/23/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


JR
Josette R.
Gardendale, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Jordan
Always exceptional service!
MARY H. from Jim Burke Hyundai responded on 04/23/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


AM
Antuan M.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
This place does a great job in a timely manner.
The workers hospitality along with the great work.
MARY H. from Jim Burke Hyundai responded on 04/23/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


DW
Donzella W.
Birmingham, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Hyundai Service
Always great service.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019

thank you for responding
got your email and will do
a clean up on veh at your next visit
or when ever you like

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Loganville, GA
2012 Hyundai Equus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2019 Category: Service
Tried to rip me off
Would not recommend at all.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019
  1. sorry
    we did not try to rip you off - we seen you had a water pump leaking and wanted you to know the possibilities of other damage
    related to overheating - which is common
    should replace leaking pump and then block test for internal leak
    so my apologies for this not being made clear to you
    its not out intent to rip off (over repair) but possibilities should be discussed

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Birmingham, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
very helpful
From the woman in the office who so patiently guided me through exactly what to do and put me in contact with the technician to the technician himself, all the staff were exceptionally pleasant and helpful.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019

thank you !
sounds like the visit went weel
so glad to hear

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

SD
Susie D.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Loved y’all work
Oil change come on time done on time
RUSTY P., service manager from Jim Burke Hyundai responded on 04/19/2019
  1. thank you so much !
    we really appreciate you
    hope you have a great easter weekend

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

RH
Ricky H.
Pinson, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Rapid responce and problems taken care of.
Very good and efficient service
MARY H. from Jim Burke Hyundai responded on 04/16/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


SL
Sandra L.
Birmingham, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
good service ,courteous personnel
They completed the service sooner than expected!
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


TM
Thomas M.
Birmingham, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Jim Burke Hyundai Service
From the minute I drove up the attention and service were outstanding. Brian Christopher welcomed me and we discussed the concern I was having and also the needed mileage service needed. The concern was still under warranty and It was time for my 10,000 service. Best part is I never feel like I was pushed into paying for something I didn't need. They offer excellent options for getting you to/from work. Biggest plus is they take appointments and they really do work.
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


BR
Brandon R.
Birmingham, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Job #1
Friendly staff and quality work.
MARY H. from Jim Burke Hyundai responded on 04/15/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton