Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1938 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5Overall Rating 4.7837832/5rating 4.7837832
Original
Overall Rating 2.2972941/5Overall Rating 2.2972941/5rating 2.2972941rating 2.2972941rating 2.2972941
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JP
Jennifer P.
Midfield, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Convenient
It's close to work. They offered a shuttle service. The service representative was very informative.
MARY H. from Jim Burke Hyundai responded on 04/03/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Customer
Great customer service from the time I arrived. Very impressive!
MARY H. from Jim Burke Hyundai responded on 04/03/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


AR
Adrienne R.
Midfield, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
It’s a great place to visit
It’s a great place to visit. The service is great!
MARY H. from Jim Burke Hyundai responded on 04/03/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


EB
Eric B.
Birmingham, AL
2013 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Service
Help me out with a loaner car
MARY H. from Jim Burke Hyundai responded on 04/03/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


MC
Marcus C.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2019 Category: Service
This visit was better than my last but not completely better.
Still not completely sure about bringing my vehicle here
MARY H. from Jim Burke Hyundai responded on 04/09/2019

We apologize for your experience.  Someone will be in touch with you soon.
Have a nice evening.

Thank you,
Mary Hamilton


DH
Diondra H.
Birmingham, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Awesome
I always have a pleasant experience, friendly workers.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/01/2019
  1. thank you for your recent service visit and taking time to respond
    we appreciate you and if we can be of any assistance please call
    again thank you and we hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

SW
Sonya W.
Birmingham, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2019 Category: Service
Service
I am very attentive to good customer service because it is what I expect when I am spending my time and money at a place. Customer service is not only a friendly smile and good communication. It is about quality of service. When I go to Jim Burke for service, I trust that they are performing all of the checks that are supposed to be done and providing quality service. If something needs to be done that wasn't discussed, then I believe information is communicated that allows me to make the best decision to fit my time and budget.
RUSTY P., service manager from Jim Burke Hyundai responded on 04/01/2019
  1. thank you so much !
    the key to great service is great communication
    your response could not explain it better and i
    will share it with my staff
    again thanks and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Vincent, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Great Service
Jordon takes great care of my car needs every time I come.
MARY H. from Jim Burke Hyundai responded on 03/30/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Friendly
They are very friendly.
MARY H. from Jim Burke Hyundai responded on 03/30/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


AH
Alfred H.
Bessemer, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
The service was good
I would tell people about your service
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Pleasant Grove, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
Service
This last experience was far better than my previous experience.
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


MS
Mamie S.
Birmingham, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Satisfied with the work on my 2011 Hyundai Sonata
Professional, friendly, and respectful workers, plus I'm very satisfied with their work so far.
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


LD
Lekeisha D.
Adamsville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Excellent Place
Great customer service, great at providing all details of your vehicle and additional options. Work completed in a timely manner.
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


RP
Robert P.
Birmingham, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Always a positive and professional experience
Great cars and great service department!
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


RM
Rose M.
Chelsea, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Service
I had a recall to update some software. It did not take long to get the service completed
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We appreciate your response.  We are very happy you had an excellent service experience.  We look forward to seeing you on your next visit!

Thank you,
Mary Hamilton


Verified Customer
Birmingham, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Diton
Nothing special to say
MARY H. from Jim Burke Hyundai responded on 03/29/2019

We apologize for your experience.  Someone will be in touch with you shortly.

Thank you,
Mary Hamilton


CG
Cale G.
Springville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Honesty
I really value honesty from the service rep
RUSTY P., service manager from Jim Burke Hyundai responded on 03/27/2019
  1. thank you for your recent service visit
    and taking time to respond
    we also value honesty and depend on it
    again thanks and hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Quinton, AL
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Great Customer Service
I love the friendly atmosphere. The service representative always have a great attitude.
RUSTY P., service manager from Jim Burke Hyundai responded on 03/27/2019

thanks so much !
we appreciate you
hope you have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

Verified Customer
Adamsville, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
No long waits
Courtesy Was very good. Didn't have to wait very long for check in or services. Nice waiting area.
RUSTY P., service manager from Jim Burke Hyundai responded on 03/27/2019

thanks so much !
we appreciate you
have a great day

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com

DH
Deborah H.
Birmingham, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Free Oil Change
I always have amazing service at Jim Burke. They are quick and very helpful!!!!
RUSTY P., service manager from Jim Burke Hyundai responded on 03/27/2019

thank you for your recent service visit
we appreciate you taking time to respond

rusty pickle
service manager
(205) 278-4946
rpickle@jimburke.com